Mercedes-Benz of Long Beach

Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes-Benz of Long Beach:
They were friendly up until the end of the test drive. We then negotiated a fair deal on a new C-class. At the last minute they decide to raise the monthly payment by $300 and came up with a B.S. mathematical formula to justify it. I have purchased 5 Mercedes-Benzes including an SL500 and two S500s for myself and my family in the past 10 years. I have never been treated like this. I got up, walked away, and took my business elsewhere. I would avoid this place like the plague.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes-Benz of Long Beach:
Perhaps it was because I was a young woman shopping for a car by myself, but basically the sales person flat out lied to me about the specs of the car to try to make a sale. I had specifically requested real leather, and they brought in a car with synthetic leather, and told me it had real leather (along with all the other specs I was looking for). I only noticed the discrepancy after I had spent hours going through the financing process and was about to take the car off the lot. When I confronted the sales person about it, he first told me it is real leather, but the leather looks different in different models (example, between E320 and E500). It was not until I pointed out the synthetic leather clearly visible in the back pocket that he finally apologized and said he didn't know it was synthetic leather. I rescinded the contract and took my business elsewhere. Now I drive a nice mercedez-benz from MB of South Bay with all the specs I wanted, including the real leather.<br><br>

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes-Benz of Long Beach:
I bought a new c class there because at the time they seemed to have the best deal. got the color i wanted, a very dark metalic paint. I buy several new cars a year, so I am a freak about the paint and detailing. I always wash the car myself, but once I decided to let them do the &quot;free&quot;wash, about 2 months after purchase. They must have washed it with a hand full of sand, I have never seen a more horrible spiderwebbing on a new dark car. I complained and the service manager just gave me a b/s canned answer that all cars do that. I asked to see the materials that they were used to clean the car, and he offered to REDO it. I said no and never went back there for any reason. maybe you shouldnt either. I have since bought 2 other new benzes at Laguna Niguel, much better

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