Reason for Visit: Service
I recommend this dealer: No
My Review of Mercedes-Benz of Manhattan:
I had the unfortunate experience of dealing with these guys for three years, and there is only one word to describe this dealership...TERRIBLE.
My S 500 has been in the shop approximately 30 times for countless problems, and every single time I get the car back from MB, Manhattan the job is either not completed, or completed wrongly.
The front suspension has collapsed four times, and all four times the dealership has not fixed it correctly.
Other problems included:
*Severly out of allignment when delivered after a suspension repair
*Grease smears all over my head liner after delivery.
*Car is rarely washed when delivered.
*A 3 week wait to schedule a service appointment?
* HUNDREDS of dollars overpriced compared to other dealers.
*RUDE staff...Mr. King, the service manager, is probably one of the biggest a**holes I have ever met.
*The shuttle is always conviently running "a few hours behind" when you need it, which means you need to take a cab.
I now drive out to Jersey to get my car fixed...sad.
MBUSA should fire everyone there and start all over.
Was this review helpful to you? Yes | No