My Review Of Mercedes-Benz of North Olmsted:
I was searching on the internet to find a low mileage CPO E350. I found one at MB of North Olmsted, and posted an inquire. The very next morning, Ms Ceil Cohen at Sales called and we scheduled a test drive that Saturday. When my wife and I walked into the showroom, we were greeted by the friendly staff, and served fresh coffee. The weather was cold that day, but Ceil had the E350 already warmed up outside, waiting for us to test the car. Needless to say, the E350 is solid, fast, comfortable and great looking. There was no sales pressure, and we got the car at a great price.
Couple days after the purchase, I noticed a slight noise when I brake. Nothing alarming. For any other car, it would have been just fine. But for a MB, I thought it should be quieter, and the noise was just enough to make it disappointing. From my past experience with other car dealership, my initial thoughts were: here we go, now I have to take my car back to the dealership, explain to a technician, drive with him, hope the brake will make the same noise that day, hope the technician can hear it too and not look at me like I am insane. They probably will replace something and call it fixed, when the noise remains, and I will have to go through the entire service cycle again.
Well, I emailed Ceil about the noise and asked for a service number that I can call. To my surprise, she immediately contacted the service manager herself. They had another E350 dropped off at my house and took my car in for service. The technician identified the issue and replaced the brakes with new parts. After the service, my car was brought back to my house. Absolutely, no cost and no time loss for me. Excellent VIP service! And the best part, the car was fixed right, and I am not insane after all about that little noise. Thank you! Keep up with the great customer service!
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