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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
747 Reviews

747 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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October 27, 2023

Frankie is a really good service advisor. Walter is the best GM. I would buy a car there just based on that alone. More

by JPMARTIN112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know his name. But he is the gentleman that works in the parts department. He’s very good., Walter Pensa
October 27, 2023

Account representative, Josephine Nikolla was very helpful to help me select my car. Will go back to the dealership for my next car. More

by fanchieh
Recommend Dealer
Yes
Employees Worked With
Josephine Nikolla, Thomas Tzimoulis
October 26, 2023

I always leave with a big smile because of the great and courteous service! Everyone is an expert. The Place itself is so calming that I don’t mind waiting around for my car to get serviced. More

by SMILEYFACESDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cruver,
October 25, 2023

They’re willing to work with me and my poor credit score they have spirit and compassion More

by PUDDIN0716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Scott
October 25, 2023

I asked for tires in advance, had to wait two days for them and I asked for an estimate on a scratch repair. I learned the price (which I never was told nor did I approve) when I picked up the vehicle. More

by 140DVL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar Martinez -one star, Caiya Davis
October 23, 2023

Mercedes benz of Orange County has always been excellent. The staff and customer service has always been pleasant. Very professional and friendly. I especially like to thank Caiya and Omar for always being t More

by AKIENJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benzel Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Tzimoulis, Caiya Davis, Walter Pensa
October 23, 2023

Service was great from beginning to end. Very attentive and thorough. Kept me updated on the status of my vehicle. More

by DEBBIELOU22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott
October 21, 2023

I have been very please with the services I have received for the last 4yrs. no. 1 More

by amanley6851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Scott
October 20, 2023

Trustable knowledge sales people They help me to find the perfect vehicle for my purpose. More

by joel55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Craig
October 19, 2023

Service managers are very professional And very easy to schedule appointment and get a courtesy car. However, it seems I've noticed it gets longer to get my car back every time I have maintenance done. I More

by NormH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Scott
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