Read Reviews Mercedes-Benz of Princeton

Mercedes-Benz of Princeton

Mercedes-Benz of Princeton

2910 US Highway 1
Lawrenceville, New Jersey 08648


Sales: (888) 299-2170
Service: (888) 299-2170
Parts: (888) 299-2170

Manufacturer: Mercedes-Benz

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 120 reviews

4.9

4.9 out of 5

120 lifetime reviews

Mercedes-Benz of Princeton

Most Reviewed Employees

  • Paul LaiPaul Lai
    Sales & Leasing Consultant
    46 reviews
  • Dale CookDale Cook
    Sales & Leasing Consultant
    22 reviews
  • Thomas Knobloch Jr.Thomas Knobloch Jr.
    Sales & Leasing Consultant
    10 reviews
  • Arno OrsiniArno Orsini
    Sales & Leasing Consultant
    10 reviews
  • Tom TrovasTom Trovas
    Sales & Leasing Consultant
    9 reviews
  • Alex ShaparinAlex Shaparin
    Sales & Leasing Consultant
    4 reviews
  • Tony DerricoTony Derrico
    Sales & Leasing Consultant
    4 reviews
  • Doug GrecesDoug Greces
    New & Pre-Owned Car Selling Sales Manager
    3 reviews
  • Ruben LebronRuben Lebron
    Internet Customer Care Representative
    3 reviews
  • Peter GrilloPeter Grillo
    Sales & Leasing Consultant
    3 reviews
View All Employees

Cars For Sale by this Dealer

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Certified: Mercedes-Benz of Princeton

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Mercedes-Benz of Princeton has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Mercedes-Benz of Princeton


Mercedes-Benz of Princeton is a family owned and operated exclusive Mercedes-Benz dealership located in the Lawrenceville / Princeton NJ area serving Central New Jersey, Lehigh Valley and the Philadelphia region.

We have been providing the community with a friendly automotive experience since 1982. We comprise the most competitive lease & purchase options and a 25 Bay Service Department with MBUSA trained technicians to help serve you & your Mercedes-Benz.

We continue to provide our clients with quality customer service in sales, service, and customer relations, striving to meet every luxury car driver's unique needs in each and every department.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 AM

Saturday: 9:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Express Service
Drive-In Service Free Loaner Cars
Free WiFi Television
Customer Lounge Area Parts Store
Cable TV Shuttle Service
Automated Car Wash Vending Machines
Free Coffee

strykapres
5/22/2013 9:57:23 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dale CookDale Cook
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Mercedes-Benz of Princeton:

Dale Cook was amazing to work with. We put him on a task of finding a specific color G550 with specific options. The combination was hard to find but Dale found us the car at another dealer across the country and did whatever he needed, to acquire this vehicle for us. He truly worked harder than anyone esle would ever do.

Sincerely

Brian and Glenda McNally

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foxhvac
5/18/2013 10:52:24 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tony DerricoTony Derrico
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Princeton:

On our first visit we were not in a hurry to buy a car. We knew we would be buying a new car. Tony gave us options and we were very impressed on his level of knowledge. Because he took his time and was very patience with us when we were ready we came back and he gave us more information and at that time we purchased a 2014 E 350 which we love. We live in South Jersey and the level of professionalism is above and beyond other dealerships in our area.

Bill and Christina

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Response From: Mercedes-Benz of Princeton
Added: 5/20/2013 11:05:09 AM

Thank you for your feedback. We are delighted that Tony was able to accommodate your needs in purchasing a new Mercedes-Benz. If there is anything we can help you with in the future, please let us know.

Joseph Hobbs
Internet Manager
jhobbs@mbprinceton.com

Twitter
monjit
5/17/2013 11:34:06 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Peter GrilloPeter Grillo
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Princeton:

It was a great experience, specially with Pete. He made the entire process easy for us, and gave us a good deal on our trade-in.

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Response From: Mercedes-Benz of Princeton
Added: 5/17/2013 3:06:20 PM

Thank you for submitting a review. We are happy that Pete was able to assist you in the purchase of your Mercedes-Benz. We are glad to provide you with a great buying experience!

Joseph Hobbs
Internet Manager
jhobbs@mbprinceton.com

Twitter
jennakelly
5/15/2013 3:11:24 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dale CookDale Cook
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Princeton:

My new car experience at Princeton was extraordinary!!! The quality, personalization and respect over exceeded my expectations and prior MB experiences. As a first time Princeton customer, I took a risk on working with a new customer/sales representative and I am a really happy that my risk was rewarded!!! Dale Cook made my experience remarkably satisfying by being respectful of my time, situation and personal interests. I would highly recommend Dale to a friend, family member or colleague. I found him authentic, trustworthy and very collaborative, which has sustained my commitment and loyalty to Mercedes Benz!
I look forward to my next purchase experience!!!

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Response From: Mercedes-Benz of Princeton
Added: 5/15/2013 3:31:54 PM

We appreciate that you took the time to write a review. We are very glad that Dale was able to provide you with excellent customer service. Welcome to the Mercedes-Benz family!
Joseph Hobbs
Internet Manager
jhobbs@mbprinceton.com

Twitter
kristyanne85
5/9/2013 11:42:57 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tony DerricoTony Derrico
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Princeton:

I just purchased a beautiful GLK 350 from Mercedes Benz of Princeton. This was my first experience with Mercedes, and this particular dealership. I can honestly say I will not shop anywhere else. Between my husband's requests and my own, I was anticipating begging for mercy on behalf of anyone who had to sit with us, but the experience with Tony was beyond delightful. Tony was very professional and had the patience of a saint as he searched for our perfect combination. Tony found exactly what we were looking for very quickly and kept us informed along the way. The night we came to pick up the car Tony took the time to walk us through every detail and feature before he sent us on our way. This could be very overwhelming, but Tony is so knowledgeable, and explained everything in a way that made the process of switching cars and brands very smooth. Tony even called today to check on us and see how we made it home last night. We could not ask for a better experience! Thank-you to everyone at Mercedes-Benz of Princeton, especially Tony!

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Response From: Mercedes-Benz of Princeton
Added: 5/13/2013 5:32:49 PM

Thank you for your review. We are happy that Tony D was able to assist you in the purchase of your Mercedes-Benz. Welcome to the Mercedes-Benz family!
Joseph Hobbs
Internet Manager
jhobbs@mbprinceton.com

Twitter
onewmg
5/8/2013 7:17:23 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tom TrovasTom Trovas
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Princeton:

At least 3 issued solved by Tom Trovas and his team. He found the specific car with options I was looking for. It was available before my present lease was over, but Tom found a Mercedes program to end the lease early without penalty. When it came time to drop off the old and drive away with the new, he got me in and out efficiently. Oh, the price.... great. Thanks Tom!

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Response From: Mercedes-Benz of Princeton
Added: 5/13/2013 5:31:47 PM

We appreciate that you took the time to write a review. We are very glad that Tom was able to take care of your needs. If there is anything we can help you with in the future, please let us know.
Joseph Hobbs
Internet Manager
jhobbs@mbprinceton.com

Twitter
astorga13
5/2/2013 10:42:29 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dale CookDale Cook
Thomas Knobloch Jr.Thomas Knobloch Jr.
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Princeton:

Our experience at MB Princeton was first class all the way. We were greeted the moment we entered the showroom by Dale Cook. Dale was very attentive to our needs and found us the perfect car. He took the time to explain all the features to us and once we purchased our Mercedes he programmed the GPS and bluetooth for us. Dale's boss, Gary, was also very personal as was the General Manager, Tom Knobloch Jr. Everyone at the dealership was so professional and friendly. It really was a very pleasant experience. We were so happy with the service that we have asked them to look for a car for me now that my husband has his dream car!

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Response From: Mercedes-Benz of Princeton
Added: 5/8/2013 11:28:13 AM

Thank you for the review. We are very glad that out sales team was able on your purchase on a new Mercedes. If there is anything we could do in the future, please let us know!

Joseph Hobbs
Internet Manager
jhobbs@mbprinceton.com

Twitter
pauldots125
5/2/2013 11:38:09 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tom TrovasTom Trovas
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Princeton:

I have given the ratings that I did because I had a wonderful experience with this dealership and with Tom Trovas. I have leased or purchased many cars in the past and I have to say that my experience with this dealership and Tom was one of the best I ever had.

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Response From: Mercedes-Benz of Princeton
Added: 5/6/2013 11:12:20 AM

Thank you for completing a review. We are very happy that Tom was able to help you out again. If there is anything you might need in the future please let us know

Joseph Hobbs
Internet Manager
jhobbs@mbprinceton.com

Twitter
Tsscales
5/1/2013 5:35:34 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Paul LaiPaul Lai
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Princeton:

I highly recommend Paul Lai to anyone interested in purchasing a mercedes. He is extremely professional and friendly and works hard to get his customers the best deal. I have purchased two cars from Paul and always look forward to working with him. I've never had such a great experience purchasing a vehicle until I met Paul. He is well organized and takes his time in explaining everything which makes the process go very smoothly without any hassles. Paul is the best salesman I've every encountered.

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Response From: Mercedes-Benz of Princeton
Added: 5/6/2013 11:05:28 AM

Thank you for taking the time to review Mercedes-Benz of Princeton & Paul Lai. We are thrilled that Paul was able to help you with your Mercedes-Benz purchase.

Joseph Hobbs
Internet Manager
jhobbs@mbprinceton.com

Twitter
bar11
4/30/2013 10:11:08 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michael GrafMichael Graf
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Princeton:

our experience with Mercedes Benz of Princeton has been excellent in that they were able to locate and obtain the vehicle we wished to lease. We were very impressed by the depth of knowledge and patience of our certified sales representative, Michael Graf.
The amount of time he spent reviewing and demonstrating the options of our new vehicle was very much appreciated. In addition, we found Michael to be a very pleasant person to work with.

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Response From: Mercedes-Benz of Princeton
Added: 5/6/2013 10:49:39 AM

Thank you for taking the time to complete a review. We are delighted that Mike was able to help you with a sales of a Mercedes-Benz. If there is any question please let us know

Joseph Hobbs
Internet Manager
jhobbs@mbprinceton.com

Twitter

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