Mercedes Benz of San Francisco

Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes Benz of San Francisco:
I contacted Mercedes Benz of San Francisco about a CPO C230. It had a decent advertised price and most of the options already on it which someone else was nice enough to pay for. So this guy and I are going back and forth over the phone and he tells me he's gonna send me a form and that he'd like me to fill it out and fax it back. It's a credit app, which I thought was odd since I already told him I was pre-approved with my own lender.

I do as he asked and minutes after I fax him the form, he calls me back and says he spoke with my lender. He told me that they told him that they would not finance an "out of state vehicle". Then he offers to do some legwork and work with other lenders on my behalf to find me a suitable loan. I told him by all means... and let me know what he comes up with.

So we hang up and I started to get suspicious. I still thought that was quite odd, but I didn't want to believe this guy would lie to me. So while he was off doing whatever it is salesmen do, I decided to call my lender. Told him I have a question for him, but I wanted to be very clear about something before I ask. He told me "go ahead".

I said, "I live in Las Vegas and I am considering a car in San Francisco. The salesman said he talked to you and was told that you will not finance an out of state vehicle. Is that true?" He just laughed and said it was not true. Said they would cover any car in any state, so long as the seller had a license to sell cars. We talked for a bit and I thanked him for his time. I hung up the phone and was livid. WTF?

It bothered me for a few days. Thought about calling his manager, but then I thought what if it's him that told this guy to lie to me? Now I don't trust the entire dealership. It was a decent experience right up until the point where they lied to me. The car is still there, and I'm still in the market for a nice entry level luxury car. But I just can't get past that.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes Benz of San Francisco:
I went to this stealership to look at a used vehicle. I was interested in a used E500. I noticed condensation in the rear tail lens. I asked the salesman if this was ever in a collision. He said no. I then noticed black paint on the mullfer and on the weather strip. I told him I was no longer interested in the car, since it had obviously been repainted. He took great offense to this and started yelling at me like I had done something wrong. What happened to the customer is always right? I know from previous experiences that sales people like to judge you from your outward appearance. I know that I am a young professional, but I would also like to be treated with respect. This man was upset, because I am observant and well educated. Suffice it to say, he did not earn my business. I left and purchased a new 5 series BMW 1 mile away. I drove back and told the salesman that he had just lost a sale. If he was nice enough, I might have purchased a brand new E500 from him. I may have been weraing jeans and a T-Shirt that day, but if he had looked close enough, he would have noticed that I was also wearing a $6,000 Panerai Luminor watch.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes Benz of San Francisco:
I had one of the worst sales experiences at this dealership. I gave the sales woman a $8000 deposit on a silver E430 with the AMG sport package. I filled out the sales forms and was excted about my new purchase. I told her that I wanted to go home and sell my 4runner, since I had 2 buyers lined up already. I also had a yellow Integra type R at the time, which I was contemplating trading in. I had just left the dealership, when my cell phone rang. It was the sales woman calling to tell me that they would not sell me the car unless I gave them an additional $7000 and I traded in my Type R. I thought this was ridiculous. I turned around and went back to the dealership. I marched in and took back my deposit. I told them that they were basically asking for 50% down. I could have walked into a Porsche dealership with an $8000 deposit and drove off in something. I left and told them that they had just lost a sale. They did not seem to care much. They called me the next day saying there had been a mistake with my credit rating. They did not read the report correctly and that is why they asked for more money down. They wanted to know if I was still interested in the car. I told them no, and that they should have informed me of any problems with my credit. I pulled a report and I had a 770 credit score. They thought I had a 570 credit score. I would have cleared this up had they disclosed the problem to me.

My wifes uncle told me that he went into Mercedes Benz of San Francisco to purchase an S Class. He stood around for a half an hour, while the sales people ignored him. Finally a new sales associate approached him to see if he had any questions. Her uncle said "I want a silver S Class". They only had an S430 fully loaded in silver. He did not want the navigation unit, but really wanted the silver color. He purchased it on the spot, and wrote a check to pay it off in full. He said he will never buy from them again. He only purchaed it from them to show all of the sales people that they lost a commission, because they did not think an older Asian gentleman cold afford a new Mercedes.



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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes Benz of San Francisco:
This is by far the worst experience I have EVER had at a dealership.

I sent out a request for quotes from the Costco online buying program for an AMG SLK55. A friendly lady called me and said they had an SLK55 in stock that I could come up and test drive.

She wasn't available on the day my wife and I were able to stop in, so we were handed off to another salesperson.

His knowledge of the car was extremely poor, he couldn't even get the DVD Navigation system working.

After the test drive he came in with a hard sell tactic, and when we refused to pay $15,000 dollars over MSRP for the vehicle on the spot he flat out called me a liar and told us to get out of the store.

I most certainly did not lie and did NOT promise or even begin to imply that I would pay that rediculous price for the vehicle!

I sent a letter of complaint to the store manager, and his only reply was that the salesperson followed their guidelines. He backed the guy up 100%.

I wound up ordering the car from MB of Oakland as they gave me $1700 off MSRP and treated me extremely nicely.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Mercedes Benz of San Francisco:
Took a brand new (2 days old) CLK to MB Clay Street San Francisco repair facility, with a faulty door lock. Stood next to my vehicle for 5 min. Not one person approached to find out what I wanted. Walked to back office. Waited another several min. before one of the two individuals looked up asking what I wanted. After explaining the issue I was told no apointments where available until following week. (In all fairness it is a small facility) Regarding a loaner vehicle the response was a &quot;maybe&quot; at best. <br>Very much got the impression that one had to &quot;know someone&quot; there to get any kind of service. Very unlike the stellar, professional and courtieous service I received at Autobahn Motors MB in Belmont.

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