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Mercedes-Benz of Silver Spring
Silver Spring, MD
1,807 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,807 reviews
April 20, 2024
MR Frazier was amazing, patient, he went over and beyond because I was very demanding. We got the best deal. Overall an exceptional sales person!!!! HIGHLY RECOMMEND because I was very demanding. We got the best deal. Overall an exceptional sales person!!!! HIGHLY RECOMMEND More
by nwabunikeijeoma
Employees Worked With
Helpful April 20, 2024
Edward is the best. He made the process so seamless and enjoyable. I highly recommend him. Thank you Edward! He made the process so seamless and enjoyable. I highly recommend him. Thank you Edward! More
by Angela
Employees Worked With
April 19, 2024
One word. Efficient! This dealership and Cliff specifically made our experience a 10 as soon as we walked in. People are pleasant and responsive. Cliff stayed Efficient! This dealership and Cliff specifically made our experience a 10 as soon as we walked in. People are pleasant and responsive. Cliff stayed in touch with us to ensure we found the car we wanted. We couldn’t be happier! More
by Daliah
Employees Worked With
April 19, 2024
Karifa was extremely professional, polite, and engaging. He was pleasant to work with and didn’t pressure me at all. Fantastic experience and I would love to work with him on another deal in the future. He was pleasant to work with and didn’t pressure me at all. Fantastic experience and I would love to work with him on another deal in the future. More
by hondaguy3
April 19, 2024
My experience got off to a bad start because I made an appointment but it was only AFTER I dropped off the car at the scheduled time and was sitting in the waiting room for 30min that I was informed that appointment but it was only AFTER I dropped off the car at the scheduled time and was sitting in the waiting room for 30min that I was informed that they could not look at the car for 2-3 days. This seems to ignore the whole point of making an appointment and made me feel like maybe since it was my first time at this dealer that the other customers were far more important. It doesn't seem like it would have been too hard to inform me about this when my appointment was confirmed so I could have planned accordingly. Once they got to my car I was satisfied with the work done though I didn't get the car back until the end of the week. They also recommended a new battery and I think $500 to replace a battery is pretty wild even for a dealership. Greg was very nice but a bit hard to get in touch with the first few days when I was trying to understand how long my car had to be left there waiting to be looked at. More
by CScull
Employees Worked With
April 17, 2024
This dealership is amazing! Cliff was very nice and in tune with what we wanted. He made sure we were happy with everything and walked us through the entire process. Cliff was very nice and in tune with what we wanted. He made sure we were happy with everything and walked us through the entire process. More
by avis.baltimore2011
April 16, 2024
Amazing experience today with Service Manager Tom Rodkey! He is incredibly knowledgeable, very personable, efficient and customer focused. If you have an issue with your Mercedes, make sure to visit Merced He is incredibly knowledgeable, very personable, efficient and customer focused. If you have an issue with your Mercedes, make sure to visit Mercedes of Silver Spring and ask for Tom Rodkey as he truly values the customer and is driven to solve your problem! Thank you Tom for an amazing experience today and I will always bring my new Mercedes to you all in the future if I have any service needs. Bravo on a job well done! More
by Harpo Singh
Employees Worked With
April 15, 2024
MR. MOORE IS A TRUE PROFESSIONAL AND ANSWERED ALL MY QUESTIONS. I DIDN'T FEEL PRESSURED TO BUY OR OVERSPEND ON UNNECESSARY CAR OPTIONS. QUESTIONS. I DIDN'T FEEL PRESSURED TO BUY OR OVERSPEND ON UNNECESSARY CAR OPTIONS. More
by Sjlsimpson443
April 13, 2024
Cliff greeted us right away and helped find the car we wanted looking at inventory at other dealerships to make sure we happy. wanted looking at inventory at other dealerships to make sure we happy. More
by Nipa
