Mercedes-Benz of Silver Spring

Mercedes-Benz of Silver Spring
3301 Briggs Chaney Rd.
Silver Springs, Maryland 20904
(877) 658-3780

Manufacturer: Mercedes-Benz

Most Reviewed Employees
Pedro Delgado Pedro Delgado
Internet Sales
Mike Megahed Mike Megahed
Sales Consultant
Russ Clarke Russ Clarke
eCommerce Manager
Darrell Fenton Darrell Fenton
Service
Diandra Bridgelal Diandra Bridgelal
Service Advisor/Gold Team Manager
Chris Costlow Chris Costlow
Service Advisor/Orange Team Manager
Bill Costlow Bill Costlow
Director of Operations for Parts & Service
Elio Ayala Elio Ayala
Service Advisor/Green Team Manager
Mark Day Mark Day
Production Leader
Donald McNeely Donald McNeely
Service Advisor/Silver Team Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Satellite TV
Indoor Delivery Area
Customer Lounge Area
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Vending Machines
Parts & Accessory Boutique
60" Television
Three Lane Drive-In Service
14 Car Showroom

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:30 PM

Tuesday: 7:30 AM - 7:30 PM

Wednesday: 7:30 AM - 7:30 PM

Thursday: 7:30 AM - 7:30 PM

Friday: 7:30 AM - 7:30 PM

Saturday: 7:30 AM - 3:30 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
218 Reviews
Mercedes-Benz of Silver Spring

Overall Score: 5 Star Rating4.8



About Mercedes-Benz of Silver Spring
Certified: Mercedes-Benz of Silver Spring
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Mercedes-Benz of Silver Spring has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



icetime1
5/14/2012 11:02:51 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James McDonald and Keith Nichols

My Review of Mercedes-Benz of Silver Spring:
Great experience. They went to bat for me to find locate a difficult to find car and delivered it to me at a fair price with no gimmicks or surprises. Other dealers I contacted would not even take the time to try. Sales force was highly enthusiastic about their product.

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rluskin
5/4/2012 4:32:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Megahed

My Review of Mercedes-Benz of Silver Spring:
Mike knocked himself on my behalf, was totally responsive to all my requests, and went out of his way to anticipate and to resolve any potential problems. Thanks to Mike, every aspect of this transaction was not just painless, but a pleasure, from start to finish.

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dellisn
4/23/2012 10:23:39 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Megahed

My Review of Mercedes-Benz of Silver Spring:
I cold called into the dealership one day looking for a very specific C63AMG. I was calling from NYC and told Mike what I was looking for. Instead of treating me like a "cold call" he immediately took me serious, found a car, negotiated in good faith and within an hour we had a deal. It was that quick. Mike then did a ton of work before I made the treck from NYC to pick up my car. He dotted every "i" and crossed every "t" to ensure I was in and out quickly and able to get everything completed in one trip. Great experience overall and I will do business with Mike again.

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Response from: Mercedes-Benz of Silver Spring
Added: 5/3/2012 11:10:41 AM
Hello Dellisn, Mercedes-Benz of Silver Spring would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Mike and the team! Thank you again for your review.

sherde
4/19/2012 12:54:16 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Fix

My Review of Mercedes-Benz of Silver Spring:
Bob Fix is the Internet Sales guy and we found him to be very responsive in responding to our questions and had the car we were looking for ready for our test drive Saturday morning. The entire buying process went quickly and pleasantly. Highly recommend working with Bob for your next new car purchase.

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pjrisner
4/6/2012 12:07:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Pedro Delgado, Mike Megahed

My Review of Mercedes-Benz of Silver Spring:
Overall experience was great! This was by far the least amount of time I've EVER spent at a dealership. No gimics - they did what they said they'd do. Very competent and nice people. Definately will return here for my next car.

Buying a new car is not something I enjoy doing...even when i know what i want and am ready to buy. It is usually accompanied by hours at the dealership...bait-and-switch, haggling, waiting; more waiting - I'd rather have a root canal.

MB of Silver Spring rocks; Mike and Pedro were awesome.

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gwhyard
3/31/2012 4:27:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: William Washington

My Review of Mercedes-Benz of Silver Spring:
My husband and I bought two new MBZ, our sales person was William Washington and I believe it was Hamed, who did our financing. The entire process and experience was phenomenal. I cannot say enough about William, who was kind, courteous and very professional, he is truly an asset to your organization. Hamed was also excellent, he knew what he was doing and was capable of doing. Financing is not always an easy process but with professionals like Hamed, it makes the process, if I can say it, even pleasurable.

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GCCarattini
3/31/2012 10:14:30 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Diandra Bridgelal, Mike Megahed

My Review of Mercedes-Benz of Silver Spring:
Great sales experience with Mike Megahead. He got me the right car at the right price in a matter of minutes over the phone - easier than ordering a pizza! Everything was ready for delivery in 48 hours. He was thorough, knowledgeable, kind, respectful of my time and best of all, not pushy.

The key person in my decision, however, was Deandra Bridgedal, in Service. She helped me with several problems that I experienced with my previous '09 Mercedes. Deandra showed patience, warmth and engagement while making me feel genuinely cared for. She made sure that I knew thatthe whole team was involved in my service needs.

Between the two of them, how could I *not* buy a car from Mercedes-Benz of Silver Spring?? Kudos to the entire Silver Spring Team for a job well-done.


Gian Carlo Carattini
Philadelphia, PA

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berryfrank
2/26/2012 11:52:55 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Pedro Delgado, Mike Megahed

My Review of Mercedes-Benz of Silver Spring:
Great all the way around. My wife and I made an appointment with Bob, I told him what vehicle I was interested in and why. He had several available for test drives as will as another vehicle that may also suit my needs. There was no high pressure sales what so ever. Everyone was courteous and friendly. After my trade in was appraised there were a few back and forths on final price. All was agreed upon in a nice friendly manner. My wife and I then went to sign final documents with Pedro, he found additional funds from our extended warranty on our trade in. To best sum up the entire experience; My wife stated on our way home that this was the first time she has left a car dealership completely satisfied and happy with her purchase.

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trawlings
2/24/2012 12:54:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Costlow

My Review of Mercedes-Benz of Silver Spring:
Chris Costlow is a wonderful service provider who is always pleasant and helpful in his explanations of the service he is performing on my vehicle. I love to come in to get my vehicle serviced because he and all the staff at the dealership make me feel like royalty, with smiles and accomodating spirits. Thank you so much for making my experience with Mercedes Benz of Silver Spring fantastic every time I visit. I believe this type of attitude is a result of it trickling down from the leader of the dealership. When employees are happy, they can concentrate on making their customers happy! Kudos to all.

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allen hobbs
2/22/2012 1:18:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Fix

My Review of Mercedes-Benz of Silver Spring:
Bob Fix is the best. He did everything we expected and desired and more. A true professional. We had worked with Bob in prior years and sought him out because we knew he was so very helpful.

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