Nothing bad to say about the dealership. After an awful experience at another Mercedes-Benz dealer in the area. I contacted James Park from the Silver Spring at Mercedes-Benz he worked extremely hard to get the deal that we were promised at another dealership without the hassles and issues from the other dealer. From start to finish this was by far the smoothest transaction we have ever made. I am outside of the area by 60 miles. I explained my dissatisfaction for the way the other dealer was doing business in order to earn my business we discussed all information of the transaction prior to them seeing my car discussing down payment money and working out the financing always complete after a 60 mile ride within one and a half hours I had my car and on my way home. I cannot say enough great things about the sales consultant James Park or the dealership Silversprings Mercedes-Benz their professionalism has earned my business. I would recommend James Park as well as Silver Spring Mercedes-Benz to anyone looking to buy a certified preowned Mercedes. If I could give the staff and the dealership 10 gold stars I certainly would there were no issues with my trade and no issues with the purchase again the transaction was extremely smooth.

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Stewart Schulze was excellent in the service he provided. However, I do have a problem with the financial aspects of the purchase. The interest rate listed on the loan papers is not accurate. It does not produce the monthly payment amount per an amortization table I inputed the fiqures into. A $32.00 check was issued to wife for the overpayment of title and tags fees she was charged. The appropriate and correct accounting procedure would have been to reduce the balance paid by that amount, which is subject to 60 months of interest. The $32.00 check does not offset the error made by Hamed Panjshiri.

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Start to finish, our experience with Len Logue at Mercedes Benz of Silver Spring was superlative. He was professional, informative, and patient in his work with us. He was attentive to our needs which included the trade in of two cars and the purchase of two cars. He introduced us to all of the requisite people of the team to consummate our transactions, and made every effort to remove from us the burden of dealing with any but the most major issues. I would heartily recommend Len and his associates at the dealership without any hesitation.

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I went in with a friend to convince her to buy a Mercedes Benz and of course they tried to talk me out of my old one. That visit didn't work out in my favor but my friend bought a car from Desmond that night. My next visit was a month later when I took my car in for service. Mr. Ayala was very nice and accommodating. While I waited I went to sales and ran into Desmond and left the dealership with a new Mercedes. The while experience was very pleasant and the manager who worked my financing was these best out there. I wI'll definitely be returning to that dealership for my next purchase.

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The purchase of our car was as previously experienced a very positive one esp having Jonathan as our sales person. But recently I had a minor problem that brought together the strength of your program. When we picked up our car I forgot to have the wheel locks/lugs installed and in discussion with Jonathan he said that I could stop by anytime and ask Don to have someone to install them. When I arrived you all were in the midst of your luncheon and Don said to go ahead and purchase the locks and take them to service and they could find someone to install them. One of the service staff assisted me as parts was quite busy but in his haste to do so provided me with the incorrect set of locks; thus when they had been installed and I went to move the car it would only move a foot either way. Of course several people made suggestions but it was the service mgr (don't remember her name but she sits along side Don, said that she had requested that Tom look at the car which he did. It was decided that the locks were too long and he removed all four in your car p/u area and then obtained the correct size. This of course was important but what took it a step beyond what most dealers would do, was that he took the car back to the shop as he wanted to check the threads of each wheel where the incorrect lugs had been installed to insure that no damage was done to the threads which there wasn't. He then had the car washed but kept in contact with me all along. As the car was only two weeks young at the time, this was reassuring that he would take such initiative.
It is such professional and dedicated service that we value as we do the new MB convertible which is a sig improvement on our 2011 convertible in particular the transmission and safety items that were also ordered. This was my first meeting with Tom and he left a most positive impression with me as I later shared with Carol. A minor issue but one that I would hope that he is recognized for - he went beyond and could have assigned the job to another but no he took charge and it was done correctly. Don later told me that that the issue was discussed to ensure that such a mistake is not repeated.

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Excellent experience...I worked mainly with the sales team. Mainly Jonathan. I met Keith and Steve during reg/late/off hours to get the best deal on ownership of the new 2012 S550. I was treated like the favorite brother that was away from home too long...

M

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Celestin and his manager Keith went above and beyond what I would expect a dealership to do, to find me exactly the car I wanted at a great price. During a major weather event, they arranged for my car to be transferred from another state so that I could get it right when I wanted it. I not only am thrilled with my new GLK350, I wouldn't shop anywhere else for a MB, in the future.

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I've been using Herb Gordon for 30 years and have enjoyed their reliable and highly consistent level of maintenance and new/ used car sales services. On those rare occasions where I found some little issue they bent over backward to ensure my complete satisfaction. Buying a new car has always been a first class experience as you would expect from a luxury car dealer.

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Beautiful dealership with great inventory, professional, friendly staff and low-pressure sales approach.Will return for service even though other Benz dealers are closer to our home.

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A big thank you to Mike Megahed. If you want a salesman who makes your process easy then you definitely want to deal with Mike. You wont regret it.

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