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Mercedes-Benz of South Atlanta

4.4

240 Lifetime Reviews

3775 Royal South Pkwy, Atlanta, Georgia 30349
Call (470) 819-2400

Top Reviewed Employees

Mark Knauss, General Manager, Mercedes-Benz of South Atlanta

Mark Knauss

General Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

April 06, 2017

"Poor Cutomer Service.... bad dissemenation of information "

- Justice450GL

Last week I wanted to bring my car in for servicing and requested a loaner MB. I was informed one was not available. After much back and forth, I leaner that since my car had not been service there in a while, loaners were reserved for "regular", "loyal" customers! Yet the phrase "one was not available" kept coming up, after speaking to "Kim" the manager. She was very careful in her choice of words, but finally indicated (after calling me back) that a rental would be provided no guarantee it would be a MB. Not good enough. Basically, it appears to be the practice of MB of South Atlanta if you are not a "loyal", "regular" customer a loaner Mercedes is not "available" for YOU. I felt discriminated. I took my car to MB of Buckhead. The customer service I experienced was exceptional! I was there 30 minutes, left my car, and drove out with a E300 loaner! I have advised my family, friends and co-workers to avoid MB of South Atlanta. MB of Buckhead was well work the drive! Ask for Sam he was professiona,l courteous and answered all my questions. I will buy my next car from Buckhead Mercedes Benz :)

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Employees Worked With

Kim, Bethany, Joe

March 16, 2017

"Great Experience Purchasing New Metris Van"

- Gabriel J.

Feel very fortunate to have found Shana Bevill and Mercedes-Benz of South Atlanta. This was my first purchase of a commercial vehicle. Shana was great to work with and found us the perfect van. There was no pressure involved, just commitment to meeting our needs, and I greatly appreciate that. I also had a great experience working with Christopher Atkins, Kim Kellam-Rainey and Vanessa, too. Thank you all very much for your kind assistance.

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Employees Worked With

Shana Bevill

January 26, 2017

"Emerson Knauss"

- Dacolwell

Outstanding representative for this dealership. Very helpful and informed about the product. Made the experience very easy. Will highly recommend your dealership and Emerson. Thank you.

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Employees Worked With

Emerson Knauss

Photos & Amenities

  • Free Airport Parking!
  • Free Loaner Cars
  • After Hours Drop-Off
  • Shuttle Service
  • Complimentary Starbucks Coffee
  • Complimentary Refreshments
  • Free Drinks
  • Free WiFi
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
Mercedes-Benz of South Atlanta, Atlanta, GA, 30349