Mercedes-Benz of South Bay

Reason for Visit: Service

I recommend this dealer: No

My Review of Mercedes-Benz of South Bay:
This dealership used to be very good, with good customer service. I understand that it has changed ownership, and the service is now terrible. My last three trips for service have been disasters: one time I was charged for a loaner car because the service people "were not able" to get to my car until the end of the day (I had brought it in at 8:00 a.m.) and they would only provide a 1 day free loaner. The second time I ask them to trouble shoot a specific problem; again they did not even call to tell me what the problem was until the end of the day, and when I told them to go ahead and fix it, they told me they could not do it that day because it was so late. Again, I had to pay for a loaner car due to their delay. The third (and final) time I went for service, I was given the hard sell on extra service items that I was told should have been done in the past (even though I have always had my car serviced at this dealer and had never been told about the "need" for any of these services.) The charges were outrageous ($550 to change the sparkplugs; a total of close to $2000 in "recommended" extra services)) even though no one had even looked at the car to see the status of the sparkplugs or whether any of the those extra services were needed. I will not buy another car there, nor will I return for any more service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes-Benz of South Bay:
I Leased a new 2008 Mercedes-Benz from this dealership. (South Bay Mercedes-Benz, Torrance, CA). When I was in finance, I was lied to about the cost of an oil change. They used a scare tactic to get me to buy a pre paid package. I was told that each oil change cost $400.00. So I purchased a $1500.00 Package from the dealership. To then later find out that oil changes are only $195.00 for A and $295.00 for B. So a total of $500.00 over my lease. I paid $1500.00 for this package. I asked for a refund and they told me it takes one month. So i waited a month and a half and no call. I have called them over 50 times about this issue. I even had the GSM call me a liar, because he says that his finance manager would never say a lie. I feel bullied around by this lot. I have been through so much hassle from salesman telling me to talk to someone else every-time i call. What is funny about all of this is I still have not received a refund and never get calls back from these guys that I still keep calling to this day. It has been well over two months. I just wish I could get some help from someone. They will not even let me finish my sentence when I call in to get help. BEWARE! This could happen to you!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes-Benz of South Bay:
We bought a used car from South Bay Mercedes and after our mechanic looked at it, we noticed several issues that needed to be addressed prior to buying the automobile. The brakes were worn out and needed to be replaced. The brake cyclinder was leaking and needed replacing. These alone were safety concerns and no car should be sold in this condition after a so called pre-sale inpsection. The engine was also burning oil and smoking out the exhaust sytem. They assured us this would be fixed and sent it to one of their shops that deal with their used cars. We recieved the car back and were promised that the problem would was fixed and everything is under a guarantee and if we had anymore problems they would resolve them so we purchased the car taking them at their word. The car still smokes and we have taken it back two more times to fix the problem and it has not been fixed. The brake pads they used are also the cheapest ones they could use and the car squeals horribly when the pads are cold. I contacted the sales manager Kevin Nadiri to address the engine issue and was dismissed by saying in his own word "You bought the car, now it is your problem". He was also the most arrogant and condescending person I have ever dealt with. I was shocked that Mecedes Benz of South Bay would even tolerate personel with that type of attitude and customer relations skills (or lack thereof). I will never purchase a car form them and would advise all of my friends to avoid Mercedes of South Bay. Customers should be treated with respect and promises should be kept. Absolutely intolerable in a dealership of that caliber.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Mercedes-Benz of South Bay:
Was not happy with service to slk230 brake light problem. Had lengthly post prior but mine and several other posts was deleted. Wonder why???

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Reason for Visit: Service

I recommend this dealer: No

My Review of Mercedes-Benz of South Bay:
Writing about Manhattan Beach Service Center. I had a window leak in my brand new SLK and brought it in for service. After an entire day and a half in the shop, they insisted there was no leak, and hence no problem. I had to drive there, have someone sit in the car with me to listen to the wind come in, and then I had to ask them to water the car to produce the leak and lo and behold the leak was there. The mechanic and Rolando both insisted it was a "normal" leak. WTF after paying over fifty grand for a car they dare tell me a leak is normal. After more arguing, they decide to order seals and replace them. Took them a week to replace the seals excluding waiting for the parts to arrive. Insisted it was all fixed, but 2 weeks later when I washed my car the leak is still there. Note that changing the seals was the 4th time I brought my car in for the same problem; the other times they "adjusted" the seals to "fix" the problem. I learnt my lesson, took my car all the way to Newport Beach (where I bought it), and the service manager says it's not a normal leak and that the guys at South Bay are idiots (okay I added the last part).

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