My Review Of Mercedes-Benz of South Charlotte:
I took my 03 Sprinter 2500 in for service at this location with multiple problems. The major complaint was that the truck did not start. After a 1500.00 deposit we quickly got up to 4000.00 and I received a call that the truck needed additional work, and we were looking at a low end of 9000.00, and a high end of 11,500.00. After many calls back and forth and asking the main question,"is this truck worth fixing" I was told that this should solve all my problems by the service advisor. I was told that the truck had been checked over and all systems from the suspension to the power train were in good working order. I authorized the remaining work, and paid an invoice of 9578.26 on 8/31/11. I was told that my truck was "purring like a kitten". I got it home and tried to restart from cold after waiting an hour and it had a 21 second start time. I called back to report the problem and was advised that I could come back in in a couple of weeks due to some work I had to do with the truck. I Began my OTR haul with the truck and noticed an oil leak. During my trip I lost oil at a rate of 2 quarts every 3 hours. The engine compartment was drenched with oil that was flying around. Plus the start time degraded to the point that I had to use a shot of starting fluid to get going again or it would kill the battery before it would turn over. After 111.00 in lost oil I finally made it home and went to start the truck to take it back in, and the starter that had been replaced by these guys broke again stranding myself and costing me another 250.00 tow bill! After checking the truck over I have been told that now it has a blown head gasket and needs a new engine. They claim that the couple of occasions that I sprayed the starting fluid caused an internal explosion that blew the head gasket and caused the oil leak. My only problem with that is that The leak developed 800 miles before I ever had to use the starting fluid. Plus for almost 10,000 dollars that I had to borrow, and sell my cool toys for, I should not have had to lift that hood. Thus far they have offered nothing in the way of either fixing the truck or trying to discount a new one that would be mutually positive for both parties. Instead the salesman I talked to said he might be able to get me another used one and offer no warrenty on it. The Nissan dealer right up the street offered me a new 2012 NV van for 15,000 less at 0% for 60 moths plus 4700 cash back. You can bet i'll be using that free 4700 loan to hire an attorney!
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Mercedes-Benz of South CharlotteAdded:
11/10/2011 10:25:20 AM
Upon the arrival of the vehicle at Mercedes-Benz of South Charlotte the customer stated that the vehicle had been sitting unused for over a year. The vehicle would not start, crank or run at all. After addressing multiple issues with the vehicle, including a starter motor, fuel pumps and glow plugs the vehicle would now start and run.
Once the vehicle was in operating condition cylinder 5 fuel injector was found to be faulty and replaced. The customer was advised that the four remaining injectors could possibly fail in the future but were all functioning properly at this time. After all repairs were completed vehicle was test driven 80+ miles and was inspected before return to the customer.
When vehicle left dealership it started properly, ran smoothly and had no oil leaks present. Upon vehicles return to dealership, customer stated that vehicle would not start and that he had used approximately six cans of ether based starting fluid to start the vehicle until the point that it would no longer start or run. Customer also admitted that the vehicle ran smoothly for awhile before developing any sort of rough idle or oil leaks. The ether based starting fluid that was found in the vehicle and this product has a warning label on the can that states, 'do not use in diesel engines with glow plugs or internal engine damage will occur.’ At this time the vehicle has low compression in cylinders 4 and 5 as well as a blown head gasket. This damage is a direct result of using highly combustible starting fluid in the engine. At this time due to internal damage in engine, complete replacement of engine with remanufactured unit is recommended at this time.