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Mercedes-Benz of Southampton - Service Center

4.6

45 Lifetime Service Reviews

575 County Road 39, Southampton, New York 11968

45 Reviews of Mercedes-Benz of Southampton - Service Center

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May 04, 2017

"See Smitty for Service!"

- DBOB

My family and I have been customers of Southampton Mercedes for many years. Smitty is our service representative and he has helped all 7 of my family members on many occasions. He is always there for us with a big smile and a swift solution! He is effective, efficient and never fails to get the job done both timely and expeditiously! Smitty goes beyond the call of duty and is a tremendous asset to Mercedes. I always recommend any of my friends who drive a Benz to speak to Smitty when they have a question! Smitty is the best!!

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Recommend Dealer
Yes
Employees Worked With
May 01, 2017

"Excellent"

- Fredrick E Nordt

Jeffery Smith as far as I am concerned is an outstanding employee, Mr. Smith took care of my service in prompt manner and I did not have to wait for anything. He had my loaner car ready when I arrived and made my service experience a a pleasure. Mr. Smith is a great asset to Mercedes Benz of Southampton, and they should be proud to have him working for them.

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Recommend Dealer
Yes
Employees Worked With
Jeff "Smitty" Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 29, 2017

"Smitty in the service department"

- Koral Gregor

Smitty in the service department is the best! No matter what the issue is he will go above and beyond to resolve it, and always with a smile! I would recommend this service department to everyone!

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Recommend Dealer
Yes
Employees Worked With
Jeff "Smitty" Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 28, 2017

"Great experience..."

- DebB

I have been leasing cars for years, and I just needed to lease again last year... I wanted to get a different make instead of Mercedes ... I went into 2 different show rooms and my experience was horrible. No one cared, did not even look up from sales desks. I came back to Mercedes Benz of Southampton and it was again, a great experience. But the reason I truly come back is Smitty... he IS the best!!!!! Gets me in and out, car delivered on time and really is knowledgeable.

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Recommend Dealer
Yes
Employees Worked With
Ken Jones
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff "Smitty" Smith
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 27, 2017

"Excellent service"

- Anthony Brown

'"Smitty handling my service needs was above and beyond the call of duty He spotted a vin # error on my ins.card and resolved what could have been a major problem. His overall service rated 1-10 would be an ELEVEN. I will continue to seek out help in the future.

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Recommend Dealer
Yes
Employees Worked With
Jeff "Smitty" Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 19, 2017

"Service and inspection"

- murray

Have been dealing with Andy Byers for several years. Always makes my service experience seamless and is professional and helpful. Even when the service center gets very busy in season, he tries his best to get my car dealt with in a timely manner. Always appreciate his efforts.

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Recommend Dealer
Yes
Employees Worked With
Andy Byers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 17, 2017

"Excellent Experience, Excellent Service & Sales! "

- benzguy

What a great experience. Such a great sales and service staff! Andy Byers was such a pleasure to work with. He and his team took great care of me and my car!

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Recommend Dealer
Yes
Employees Worked With
Andy Byers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 17, 2017

"If this comedy of errors wasn't real it might be funny. "

- Lostcustomer

Never have I experienced such incompetence. The service department failed to meet a single promised deadline. Moreover, twice we were told the car was ready for pickup only for the car to not even have been worked on. The second time we were told the car keys would be with the sales department on Easter Sunday after 11am. We arrived at 11:30am only to find the entire dealership closed. Unbelievable ! Never again.

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Recommend Dealer
No
Employees Worked With
Andy Byers
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 18, 2017 -

Lostcustomer responded

The hits just keep rollin'. Can you believe when my car was delivered to my home it was filthy with handprints of grease on every door and on the front passenger seat as well? I was told the car had been washed. . The dealership offered to swap my car with a loaner and to have the car cleaned. But after this fiasco how could anyone in their right mind give these guys their car for this type of so called "service". It's like going to the doctor for a headache and leaving with a labotomy, three infections and a few left over sponges in your abdomen. Would you go back and let the doctor "make it right"? All this for the priveledge of paying $1500 for the "service". Avoid this business like a Zika carrying mosquito.

Apr 17, 2017 -

Mercedes-Benz of Southampton responded

We would like to apologize for the inconvenience you experienced during your service with us. When errors such as this occur we always strive to make it right for you the best we can. Thank you for reaching out to us today. Your vehicle is being delivered to your house and If there is anything else we can help you with please don't hesitate to give us a call. We here at Mercedes-Benz of Southampton again apologize for the inconvenience.

January 20, 2017

"excellent facility and attention to details "

- Susan H.

I have visited the dealership many times for a variety of reasons. Great service. My technician is Robert Ghanbari. He's taken care of every problem I have had with all my Mercedes vehicles. I have had and : a 55Cl, 65Cl, and now have a 450 SL, and new leased Scoupe, and a GLA. The waiting area is very clean and well stocked. I enjoy being able to see all the new models all over the showroom floor. I could buy or lease any car, but I am always pleased with Mercedes, even though I know MB is a bit more expensive than other brands.

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Recommend Dealer
Yes
Employees Worked With
Robert Ghanbari
Jan 26, 2017 -

Mercedes-Benz of Southampton responded

Thank you so much for sharing this review. We love being a part of your Mercedes-Benz experience. We look forward to seeing you in the future. :)

January 17, 2017

"They were charging for winshield washer"

- Bulent

I went first time for service but I'm never going back again because they charge too much and plus they were charging me for winshield washer but they never put it in my car I told them I just fill it up they said receipt print automatically Service really bad be careful they can charge for things they never do in your car

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No
Employees Worked With
Jan 31, 2017 -

Mercedes-Benz of Southampton responded

I want to apologize for the error in regards to the washer fluid. I know Andy your service advisor has called you in regards to making the correction on your bill and offering a future credit towards your next services. We always strive to help our clients the best we can and when errors such at this occur we will always try to make things right. We have not heard back from you and would appreciate a return call. Thank you

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