My mother is 98 years old, and although she has her aid drive her car, she still likes to keep it in top condition. Due to very low milage, she only needs service once a year to coincide with the New York State inspection. Every time she brings her car in for service, her service manager, Smitty, treats her like was in need of a spruce up. I inquired about buying new wheels, as the original ones were looking very bad. Smitty advised on getting them refurbished, saving my mother over $500. When she picked the car up, she didn't recognize it as it looked new. She was delighted.
I live in Rochester, NY and my mother lives in Shelter Island, NY. When she is treated so well by someone like Smitty, it helps me out a great deal. Smitty accommodated her schedule, arranged for a loner car, and treated her more like his own mother rather than a customer.
Mercedes-Benz of Southampton is a class dealership in every respect and their service manager, Smitty is a real credit to their company.their best customer. During her last service visit, my mother wanted the car detailed as it is a 2003 and