Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of St. Charles
St. Charles, IL
320 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 320 reviews
Helpful July 03, 2023
Was traveling thru and my Sprinter had a problem. Brad made room in the service schedule for a same day repair that got us back on the road. First class professional service. Would definitely use th Brad made room in the service schedule for a same day repair that got us back on the road. First class professional service. Would definitely use them as my regular shop if I lived closer. More
by baileyg
Employees Worked With
Brad Schrank
April 15, 2023
Be careful buying service plans/warranties on your new Mercedes vehicle. I was the victim of a serious auto accident where my newly purchased GLB250 with upgraded options was completely totaled, and I suf Mercedes vehicle. I was the victim of a serious auto accident where my newly purchased GLB250 with upgraded options was completely totaled, and I suffered serious injuries. I visited the dealership later to get a refund on my service plan that was never used and since there was no need for it. The dealership canceled the service plan on the new totaled vehicle right away, however declined to refund my money for the canceled service plan and informed me that Mercedes does not give a refund. It is bad enough to have your newly purchased Mercedes totaled, suffered serious injuries, and then being told by Mercedes we will not refund any monies on canceled service plan that was never used! Shame on you Mercedes! More
by Azad T
Employees Worked With
April 14, 2023
Great service on my Mercedes Benz Sprinter 3500. I would recommend them to all MB customers. I would recommend them to all MB customers. More
by bcarey
Employees Worked With
March 26, 2023
Have been having my cars serviced at this dealership for the past seven years and have always received excellent service. Professional and courteous staff from drop off, service adviser consultation and ch the past seven years and have always received excellent service. Professional and courteous staff from drop off, service adviser consultation and check out all are top notch personnel. The facilites are excellent as well from the showroom to the customer lounge to the service and billing area. More
by JWood
Employees Worked With
Corey Weaver - Service Department
March 20, 2023
Their Service Department is top notch. I am always well taken care of. This time was no exception, as I had a warning message pop up about a malfunction in my right blinker and headlight I am always well taken care of. This time was no exception, as I had a warning message pop up about a malfunction in my right blinker and headlight. I was given a loaner while they did troubleshooting, discovered the issue, and fixed it. Everything was covered under warranty. They are always so professional and courteous. More
by donna.larsen
Employees Worked With
Brad Schrank
March 08, 2023
Greeted promptly on arrival, were ready to receive my car, and was escorted to my service rep. Had a loaner car ready for my use and it was clean and ready to go! They gave me an estimate of the servic car, and was escorted to my service rep. Had a loaner car ready for my use and it was clean and ready to go! They gave me an estimate of the service I needed, and the final bill was less. First rate facility, clean, easy to get to and very comfortable waiting area. The people are fantastic! More
by eca
Employees Worked With
Corey Weaver
February 10, 2023
Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. More
by Mark
February 06, 2023
Very professional service staff. Always courteous and knowledgeable about all aspects of servicing our car. Provides excellent service assessments. Always courteous and knowledgeable about all aspects of servicing our car. Provides excellent service assessments. More
by MJD
Employees Worked With
January 27, 2023
The service staff at this deal greet you immediately, are friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great c friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great care. More
by KLM
