Read Reviews Mercedes-Benz of St. Charles

Mercedes-Benz of St. Charles

Mercedes-Benz of St. Charles

225 N. Randall Road
St. Charles, Illinois 60174


Sales: (888) 742-6095
Service: (630) 485-2300
Parts: (630) 485-2300

Mercedes-Benz of St. Charles
Manufacturer: Mercedes-Benz

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  • Customer Service:

    4.9
  • Quality of Work:

    5.0
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.5

24-Month Rating

based on 27 reviews

4.9

4.9 out of 5

28 lifetime reviews

Mercedes-Benz of St. Charles

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Certified: Mercedes-Benz of St. Charles

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Mercedes-Benz of St. Charles has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 9:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 9:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

WX9CAM
5/23/2013 2:32:25 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Andrew SofiakisAndrew Sofiakis
Gene WoodsGene Woods
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of St. Charles:

This was my first time at MB of St. Charles.
Andrew was very open to my questions, and answered all of them. I was just browsing that day.
I came back on their next business day to purchase my new vehicle.
Gene was very easy to work with and got us financed quickly.
They made purchasing a new vehicle a breeze. No hassles - No back and forth negotiating - No having to see a manager for approval of the deal.
New vehicle meets my needs & requirements.
I have recommended to some of my friends that they visit the dealership.

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Our2cents
5/14/2013 5:50:49 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Erv JanickiErv Janicki
  • Customer Service:

    3
  • Quality of Work:

    5
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.0

My Review Of Mercedes-Benz of St. Charles:

Hello Joann - overall a fairly good experience, a mior snafu due to Erv being n vacation. With a qualitative twist, my experience could have been even more enjoyable. All in all I sensed an unnessary 20min delay from beginning to end. Made it seem to me as if your large firm did NOT know what was going on end-to-end. Feel free to contact me to learn more details. Thanks much for this survey outlet.
Hosea Brooks SLK Owner

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fefike
5/6/2013 12:18:53 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark SaltzmanMark Saltzman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of St. Charles:

I am very satisfied with my new E350 4-Matic Coupe I purchased from Mark Saltzman, and would/have recomend him to my friends and family

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jamespatrice
5/3/2013 10:21:38 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve HeinkingSteve Heinking
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of St. Charles:

Steve was excellent and did a super job explaing what service recommendations were needed. Service tech very helpful in decribing items he viewed during inspection.

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Thees
5/3/2013 9:35:42 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark MatuszewskiMark Matuszewski
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Mercedes-Benz of St. Charles:

Always get prompt friendly service! The tech was extremely patient & helpfull in answering the many questions we had about sound system & towing. Even educated us on things we didn't know about our Sprinter! Thank you

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BEMSL550
5/2/2013 8:06:52 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Craig FalkenthalCraig Falkenthal
Erv JanickiErv Janicki
Mark SaltzmanMark Saltzman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of St. Charles:

Car returned in pristine condition, service performed as promised; always feel welcome. Pleasant, relaxed interaction with service (Erv) and sales (Mark). I was sorry I didn't have time to see Craig.

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JohnsonHo
5/2/2013 10:53:16 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark SaltzmanMark Saltzman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of St. Charles:

Very professional attitude and execution of the transaction. Car was immaculate and the tutorial was very efficient. No hidden costs or surprises at closing. Left with a comfortable feeling.

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demskif
4/30/2013 4:06:43 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark MatuszewskiMark Matuszewski
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of St. Charles:

Mark was terrific to work with. Work was completed quickly and completely. In and out without wasted time. Totally satisfied with my experience there at MB of St. Charles.

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randazzocc1
4/17/2013 12:25:10 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dean PontrelliDean Pontrelli
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Mercedes-Benz of St. Charles:

Easy to use dealership - close to my house and service personnel were very curtious and expremely prompt when I pulled in - will continue to bing my car there for service.

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lmorgeson
4/9/2013 10:12:52 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joel MayJoel May
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of St. Charles:

Sales associate was knowledgeable and did not use high pressure sales tactics, etc. I am an experienced buyer, know what I want, and make my decisions before entering a dealership. Salesman was respectful of that and did not pull any punches. He was straightforward from the beginning and easy to deal with. Dealership was beautiful and very accommodating to clients/car owners. Purchased a different Mercedes a month ago from a different dealership but would have purchased from this sales associate/dealership if we had known the experience would be this easy/pleasant.

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