Mercedes Benz of Sugarland

Reason for Visit: Service

I recommend this dealer: No

My Review of Mercedes Benz of Sugarland:
I was lied to, yelled at, threatened, and humiliated. To top it all off, my visit to Mercedes-Benz of Sugarland ended with a visit from the police for being on their property...AFTER I LEFT! I'm supposed to explain the rating I gave, and zero is not an option, so let me go down the list of one's. For Customer Service I was told they would be open until 7:00. At 6:55, when I got there, I was completely ignored until 7:05(when their computers shut down and I cannot pick-up a pre-paid part). I was told to make the 30 mile trip again the next morning. That is very poor Customer Service. For the Quality of Work, they tried to push me out the door so they could go home. The parts and service manager even told me he didn't have a key to the parts dept. Does that even make sense? Shouldn't the manager of the department have a key? For Friendliness, I had the "Customer Care Manager" two inches from my face yelling at me when I made a comment of poor customer service. I thought he was going to hit me. Is that friendly? The Overall Experience left me across the street, off of their property waiting for the key they promised they would bring to me. Instead of bringing me the key across the street (off of their property) they brought me the police. I would call that a very bad Overall Experience. Even though I left when told to, and was off the property they filed a criminal arrest warrant. I'm a criminal? I thought I was an Eagle Scout. Besides, since when is a customer a criminal after he paid? By the way, they tricked me by telling me to wait. I thought I was getting a key, little did I know I was waiting on the police. They hired a courier to bring me the key the next day. As far as the price, it was more expensive then the price I was quoted by another Mercedes dealership. I should have driven the extra 15 miles. EVERYBODY LISTEN! STAY AWAY FROM MERCEDES-BENZ OF SUGARLAND! THEY ARE THE CRIMINALS.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Mercedes Benz of Sugarland:
Worst service i have ever seen...i bought a brand new ML and 240...Spend more time for service than drive the vehicle. Customer service F-. They wrencked my suv and to top it off my fog light i bring in for service was never fix. After i confronted the manager he gave me a detail service for free...but the detail was half ass done to (rug was never shampoo). Now my 240 is showing problem (head light out) call them for service thought it's going to be a quick fix..but the female in service dept. was a bitch from hell..not sure if she was having PMS or what..I WILL NEVER BUY A MERCEDES AGAIN...

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Reason for Visit: Service

I recommend this dealer: No

My Review of Mercedes Benz of Sugarland:
Totally unprofessional staff, very rude. If they see you driving an expensive model, expect to be stuck with them for at least 2-3 weeks.

Everytime you would be driving out from the dealership you would have to come back very soon, as something else in your car would fail. The only explanation you get from their technical advisors would be something like "I'm not sure" or "We thought the problem was this, but it turnes out to be that", etc., nothing specific.

The worst thing is (apart from ripping you off) that you loose a lot of your time and never feel confident about their work.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes Benz of Sugarland:
I purchased a vehicle from them on 7/28 and today 8/3 the car is having mechanical problems. I called and they are doing nothing to help me to fix the problem. I do realize that the vehicle was a used vehicle but I did purchase the car only 6 days ago. And for them to do nothing to help me is very unprofessional. I do not reccommend anyone go to this dealership for a new or used vehicle.

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