Mercedes-Benz of Valencia

Mercedes-Benz of Valencia
23355 Valencia Blvd
Valencia, California 91355

Sales: (800) 731-4682
Service: (661) 753-5504

Manufacturer: Mercedes-Benz


Most Reviewed Employees
Timothy Schaeffer Timothy Schaeffer
Business Development Manager
Leo Gonzalez Leo Gonzalez
Sales Manager
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 10:00 AM - 8:00 PM

Twenty-Four Month Rating: 3.8/5
14 Reviews
Mercedes-Benz of Valencia

Overall Score: 4 Star Rating3.8



About Mercedes-Benz of Valencia
Certified: Mercedes-Benz of Valencia
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Mercedes-Benz of Valencia has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Moniroc
3/5/2012 3:51:47 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Carol Quintero

My Review of Mercedes-Benz of Valencia:
I purchased a used certified ML 350 in Sept, 2011. I have had some type of problem almost every month since I purchased, which has cost me gas and time. The last visit the service director accused me of dropping my key in water which I know have never happen. Very disappointed with me experience with Benz so far! Wish I never made this purchase, my Ford ran better than this!

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ger17ward
1/19/2012 4:36:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Schaffer and Joe Medawar

My Review of Mercedes-Benz of Valencia:
I have given all 5's (great) ratings because I feel that's what is deserved of the excellent service I received from my arrival to my driving off in my Mercedes Benz C 300. The two people, Tim Schaffer and Joe Medawar went the extra mile to help get me qualified and to make sure I was very happy with my purchase. I am looking forward to my next purchase which will definately be from Mercedes Benz of Valencia and I will seek out the same two people to assist me. I have received so many compliments from my Mercedes, and I owe it all to Tim and Joe. I will be referring them to all who ask. Thank You. G Ward

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Response from: Mercedes-Benz of Valencia
Added: 3/9/2012 11:14:59 PM
Mr. Ward, it was our pleasure dealing with you. Thank you for your business, stop in and say hello when you can.

Thanks for all you do on the job.

Tim Schaeffer

bamclaughlan
12/29/2011 6:36:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Don LaVigne

My Review of Mercedes-Benz of Valencia:
I had an excellent experience at MB Valenica! I recently leased a new car and was in and out of the dealership in an hour and a half. The salesperson and finance manager were both very friendly and easy to work with.

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labbymom
12/28/2011 2:25:43 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kaxra Foroutan

My Review of Mercedes-Benz of Valencia:
I was in the market for a new Mercedes-Benz and e-mailed Valencia MB. Kasra "Kaz" contacted me very quickly and determined what type of vehicle I was looking for and what options I wanted. He put a lot of effort into finding the right vehicle for me (the Valencia dealership did not have the car I wanted on the lot).

Everybody I came into contact with at the dealership was very friendly and courteous. Carlos in the finance department was extremely professional and quick.

I would definitely recommend buying your Mercedes-Benz from this dealership and working with Kaz in particular.

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Vcastro
12/27/2011 2:29:36 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kaz (Sales) & Carlos (Finance)

My Review of Mercedes-Benz of Valencia:
The experience I had a Mercedes Benz of Valencia was exceptional. Kaz made my experience stress free and convenient. I don't live in the area and had a tough time making it to Valencia, so we worked out all of the numbers through email and over the phone. He delivered the car to my front door and we signed paperwork in my home. I have bought many cars in my past and have never experienced such professionalism when dealing with a dealership and a sales men. Kaz was knowledgeable and did not leave until I knew how all of the options in my vehicle worked... even though it was past what most of us would consider normal working hours. Being that he was a referral, I knew I could trust him selling me my dream car. Special thanks to Carlos as well for also helping me get the deal done. Thank you!

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carolyn kunkle
9/22/2011 12:13:32 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Schaeffer, Don, Carlos, Terri

My Review of Mercedes-Benz of Valencia:
I didn't have it in my mind to actually purchase a vehicle but wanted to see what is available and affordable for me for future reference. I was totally swept off my feet by the above mentioned employees and others whose names I cannot recall, there were so many. They, first of all, listened to me, and then went above and beyond to get me into a vehicle that met my needs and they worked with me to make it affordable. I felt like I was the most important person in the world and they truly cared about my feelings and about what "I" wanted. Everyone was very positive, congenial and seemed at ease, wanting to make sure I was comfortable by offering me drinks, cookies and consistently checking on me while paperwork was being processed. I knew they were busy with other things but they continued to stop and check on me to be sure they kept me up to date as to the paperwork progress and if I needed anything or just sit and talk to me for a while. Tim Schaeffer was very helpful and concerned that I got what I expected and he kept things going. Don went with me on my test drive and his knowledge about the many amenities the car is equipped with just blew me away and he was so patient with me as I asked him to repeat different things. He didn't mind at all. I was very impressed and comfortable with him as well. The finance department, Carlos and Terri were also very much at ease, and weren't in a huge hurrry to get through all the paperwork. We even talked about other things such as vacations, families, etc. Ryan with the service department was very accomodating when I brought the car back to adjust a headlight washer cover. I had made an appointment to have it fixed but when I drove up and he looked at it he got a manager who was walking by the area to check it out and he had it fixed in a matter of a few minutes. I didn't even have to take it into the stalls. I have just not been treated with such extended courtesy and thoughtfulness in a long time and it made me realize that there still are some folks who do care about others. They are making a difference.............you'll find them at Mercedez Benz Valencia, Ca.

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Response from: Mercedes-Benz of Valencia
Added: 3/9/2012 11:39:55 PM
Thank you for the kind words.
In all fairness, you and your son Michael, or Mike, as he prefers to be called, are a perfect example of the kind of people that make coming to work everyday a pleasure.

I absolutely enjoyed hearing about Alaska and the way life really is up there.

I foresee that the Certified Pre-Owned Mercedes-Benz you are enjoying will provide you years of reliable service.

Carolyn, thanks again to you and Michael for doing business with us.

We'll see you soon,

Tim Schaeffer

hinotes15
5/31/2011 10:53:31 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: patrick, ishmael, several others

My Review of Mercedes-Benz of Valencia:
This dealer is a massive dissapointment. I would NEVER recommend this dealer to anyone for ANY reason. I purchased my new SLK at Keyes in Sherman Oaks, but have taken to Valencia for service due to convenience (near home). It is clear to me that they do not care about their customers' experience. The several times I have been there, they have:

1. not greeted me upon arrival at service center.
2. tried to sell me something I clearly do not need (i.e. wheels, licence frame, etc.)
3. Outright lied to me by telling me that something is "impossible, cannot be done" etc, yet i know otherwise as I have done research to prove it.
4. Charged AT LEAST a 30% premium over MB of Glendale for a specific service (clearing a service notification on dash, dialing down the volume of the alarm, minor roof adjustments).
5. Caused me to leave highly dissatisfied with my experience.

I have called other dealers in the area to compare prices, and as I stated above Valencia is AT LEAST 30% higher price. The service director at Glendale even said that "they gauge their customers because it's Valencia and they know that they can."
I needed a new key fob, as I had accidentally dropped one in a sink and shorted it out. Valencia quoted me $550 for a new fob!! That same day, I drove to Glendale and got one for $130.

They are crooks who gauge their customers because they know that the wealthy residents of Santa Clarita will not bother going anywhere else because of the convenience of a dealer being right here in town. But MB of Glendale is a MUCH MUCH more professional and polite dealer. I will continue to go there.

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pavendort
9/17/2010 10:24:16 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Several Service Techs

My Review of Mercedes-Benz of Valencia:
I had taken my car to MB Valencia for scheduled maintenance 2 times now. BOTH times there was some malfunction within days of picking the car up that required warranty work. That is irritating, but their general lack of respect for their customers is unsettling. I had a suspension problem that they have tried to pass off as "tires not recommended by Mercedes-Benz" 2 separate occasions, both times saying they changed the tires and the issue went away. I changed the tires, yet the problem persisted. Another mechanic verified its not the tires. The dealer again said its the tires. The tech even brought my wheel bearing in 15 minutes after I had dropped the car off to show me there is nothing wrong with it. I know that the wheel bearing cannot be pulled out in 15 minutes, and also a brand new bearing with brand new grease on it is quite obviously NOT the one from my car that has over 80,000 miles on it. The mechanic insisted that I have no idea what I am talking about. I jacked the car up and verified play in the wheel, yet he swears there is none. The guy is clearly incompetent, and is trying to scam my warranty company. Thus far I have filed complaints with my states attorney, the BBB, and my warranty company. Additionally they emailed me a survey that they asked me to fill out and email back as quickly as I can. After 2 weeks they called me and thanked me for filling it out. Problem with that is that I never got the survey. The email address the survey was returned from is NOT the email address they have on record for me. I contacted yahoo mail, and the email address was established with my personal information within a few days of the survey being sent out. Their survey people swear they did not fraudulently create this email address. I would not have written them a good survey and they knew it so their employees created an email address in order to get a good review. Makes me wonder what other kinds of identity theft these people are capable of. This instance is being reported to the states attorneys identity theft division immediately as well. If you can at all avoid this dealership for service, I would recommend you do so.

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bobbi sloan
4/21/2010 12:24:50 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Raymond(sales) Carol (service manager)

My Review of Mercedes-Benz of Valencia:
I have purchased four cars from Valencia Mercedes and have been so happy with the dealership. They are very competitive in price, and the service is wonderful. My salesman (Raymond) spent hours showing my husband and myself how to USE all the expceptional features on the car. I usually leave a dealership confused with all the new features on my latest purchase. The service department is exceptional. Carol, the service manager has always attended to my needs, and makes sure I am completly satisfied. Thank you Valencia Mercedes for making this experience so pleasurable.

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mag
12/22/2009 11:11:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Len Sage, finance person and service manager

My Review of Mercedes-Benz of Valencia:
I definitely recommend this dealership for high standard of integrity, reliability, honesty and friendliness. I've never felt pressured by the sales people, the people handling the finance or the service people. They addressed all my questions in a professional, yet kind manner. The people in the service department have been very low key and have made my visits comfortable. They have a nice lounge area to wait in providing coffee, water, etc. When they say the car will be ready in one hour, it is. Unlike my experiences at other dealers, I don't feel like I'm being attacked by a service representative trying to sell me everything he or she can just to up their commission. I have referred many friends and family to Valencia Mercedes. Some of them purchased cars and other leased them. In both instances, their feedbsck to me was the same as I have experienced personally. I plan to purchase any future Mercedes at Valencia Mercedes. It's always nice to drive a great car and know I have a competent company and dealership bind me. MG

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