My Review Of Mercedes Benz of West Chester:
I emailed the organization when it was time to look for a new car. I purchased my previous car, a Mazda, while I was in college, and decided that at almost 10 years old, it was time for a new one. I was curious about the MB GLK, and was immediately contacted by someone who put me in the direction of Klaus. He was very patient with me as I told him what I was looking for, explained my concerns, and asked questions. Being a 29 year old single woman, the only thing I know about cars I learned from my dad, and this was going to be my first luxury car. I was prepared with a list of questions to ask, and sat with Klaus for almost 2 hours while we test drove the car and looked at every little detail. He even found an incentive that I qualified for, but was unaware of. I don't know of many sales people that will do that.
I enjoyed getting a tour of the dealership and service department. I always appreciate people who are passionate about cars-all cars-not just the ones that they sell. I think that they best part of my experience was that Klaus was not a stereotypical car salesman-he wasn't pushy, he wasn't condescending. He didn't come across as some other sales people do-where they make you feel like they are doing you a favor by spending time with you. While I am 29, I look to be in my early 20s, and not a single person in the dealership judged me or acted dismissive. Often times I have run into the "can she afford it?" "isn't she too young to have a car like this?" "is she just wasting our time?" attitudes, and this was the first time I didn't experience that. Over the last year, I can't tell you how many times I decided against getting a car that I was looking at, just because the sales person treated me as though I was a child and not worth their time.
Klaus was not only attentive, but he was honest. He called me or emailed me regularly until my next scheduled visit to see if I had any questions and discuss the car. This was something that I really appreciated. I would highly recommend not only the dealership, but also Klaus, as he is probably the best salesmen I've ever dealt with. Please go see him!
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