Mercedes-Benz of Westwood

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Mercedes-Benz of Westwood:
I recently used Mercedes of Westwood for the first time for service. When I originally picked up my vehicle I had the same problem two days later. It was related to a faulty part in the door that controlled the window. I contacted Al Erdos and he had me immediately come back in. Al made sure I had a loaner, followed through to get the issue resolved, and made sure to communicate with me throughout the process. I use to bring my car to another dealer (Foreign Motors West) but will now be a client of Clair MB.

I really think Clair's service was above and beyond any other MB dealer I've used in the past. It's a beautiful facility as well. They also provide MB loaner's as appose to Foreign Motors West who started putting me (6'5" 250lb) into a tiny Hyundai.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mercedes-Benz of Westwood:
This is by far, the best auto dealership that I have ever encountered. They treat you as a VIP as soon as you enter the dealership. I have just bought my third Mercedes from them, each purchase being a very pleasant experience. The price quoted was excellent, the delivery was made with a nice bouquet of flowers and a gift basket, and a follow up gift in the mail, along with a gift card to SAKS, which was all unexpected. I referred an associate, he ended up with a high end lease of a Mercedes SUV and he was very pleased at the attitude and treatment he was given.
In the past, when getting routine service or prior cars, was given a nice loaner, (a new Mercedes), they serviced my car properly, and washed it before returning it to me. They also offer a 'free' car wash whenever I want, as long as I own the car. Forget all the other dealerships in Norwood, Westwood area, this one is the TOPS. I think that one can even tell from the low key ads of Joe Clair, the spokesman for the ads on the radio. No high pressure screaming or hyped voices to 'come on down' or come ons. Thanks for the opportunity to rate this dealer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes-Benz of Westwood:
The sales person didn;t have detailed enough knowledge about the product they were selling( GL450). Granted the vehicel is a newer model but he couldnt; answer half the questions we had about the vehicle. And when we learned that the technology in the vehicle is considered old( wired headphones, no touch screen navigation, a cable for the IPOd in the glovey?) he indicated that Mercededs is more concered with "quality" than technology. I laughed because the lack of quality these past many years is what kept me away from their products.. I thought thatthe GL450 may be their new qulitty SUV but was extremely dis-appointed at the out-dated features/technology per se. The slaes person certainly didn't knwo the product nor the competition's products well enough to speak about them.. FYI: The Honda has substantially superior technoclogy(and updates) than the mercedes for $40K less.. I also think they have superior quality product(s) dollar for dollar

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Mercedes-Benz of Westwood:
I like their rental service, in the beginning they claimed that we would always get Mercedes car loaners but I have gotten a few Toyota's and Honda's. They also advertised that if we buy the car there and we were in the area we could always come for free washes, which was a lie because it's always either not in service or they claim it will take hours. They also said when purchasing the car that they had pick up and drop off of cars in case you had no time to do it yourself but that was also false advertisement. Also for a Mercedes dealership, you would expect them to at least vacuum the interior of the car and do a better job washing it after service, but they don't do a good job of that either. My Honda dealer washes the car clean and makes the interior look brand new as well.

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