Mercedes-Benz of Westwood

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alan Shockett

My Review of Mercedes-Benz of Westwood:
I have given this rating because this was definately the best car buying experience we have ever had. It was so easy and pleasant to deal with everyone at MB in Westwood, MA. I would reccomend this dealer to anyone buying a Merecedes. They were very fair with the price they gave us on our trade in and very fair on the deal they gave us on the car we bought.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Roxy, Mark, and Trisha

My Review of Mercedes-Benz of Westwood:
I had a great experience from beginning to end with Prime Motor Group. It started on the internet with pre-approval and a phone call from Roxy. She set up an appointment for me to test drive the Mercedes GLK. I was then helped by Mark who was extremely professional and knowledgeable. He made the buying process seamless. Finally, I was assisted by Trisha in the finance department. She thoroughly explained my options and helped navigate me through the paperwork. I would highly recommend this dealership to my friends and colleagues.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ned Gompper

My Review of Mercedes-Benz of Westwood:
This is a beautiful dealership and made my buying experience a breeze. Ned was extremely knowledgable and able to answer all of my questions with ease. I would recommend this dealership to all of my friends and family and will be going back when I want/need a new Mercedes.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Alan Schockett; Trisha Winski

My Review of Mercedes-Benz of Westwood:
We had a very good experience with buying a car at Mercedes Benz of Westwood.
Our sales person, Alan Schockett, was wonderful in helping us to acquire a pre-owned certified mercedes convertible. He advocated on our behalf, worked with the service department for several hours to locate the source of vibration in the car and facilitated the repairing of minor scrapes on the car in an effort to return it's appearance to pristine condition. We are very appreciative of the tremendous efforts he made to make the deal happen.
Trisha Winski was delightful to work with as well. She walked us through the financial piece of the transaction in a most personable and engaging manner.
Though we had limited contact with them, the repair department was also very responsive to our questions about the car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark (Mahmoud) Fraihat

My Review of Mercedes-Benz of Westwood:
Mercedes-Benz of Westwood is simply the best dealership which I visit or deal with, they not only bends over backwards to satisfy your every need, but treats you like you are the only customer left!
Mark is always available to help with the smallest details whether it is showing the functionality of a control or advice on how to maintain the car, or to give an advise on the available parts and services.
His concern for my satisfaction is just great!
I will recommend the Westwood dealership to anybody as the finest in the Boston area.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt McGovern, Chris Harty, Mark Fraihat, Dina Hennessey

My Review of Mercedes-Benz of Westwood:
I had the best and most wonderful experience in my life dealing with the auto industry during my recent purchase of a new Mercedes Benz SUV from Mercedez-Benz of Westwood, MA.
CEO Matt McGovern was most professional and very attentive to my needs. Chris Harty was very straight-forward and honest. Mark Fraihat went far beyond what is expected and drove me back to my residence on his own personal time in the late evening. Dina Hennessey was extremely helpful and efficient in processing the paperwork in a timely manor.
I highly recommend that everyone take the time to speak with Mercedes-Benz of Westwood auto dealership before making their next auto purchase.
In summary, this was by far the best, most pleasant, professional, courteous auto-buying experience I have ever had in the past 30 years. I really appreciate the honesty and integrity of CEO Matt McGovern and each and every individual I dealt with at that dealership.

Mr. Shah

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dina Hennessey

My Review of Mercedes-Benz of Westwood:
Dina was a pleasure to work with. She was extremely professional, helpful, and organized. As a business manager, she was tops! Dina's manner was most exceptional. She had every document at her fingertips. I was very impressed watching her work! Working with Dina made the process of purchasing a new vehicle easy and enjoyable!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alan Schockett

My Review of Mercedes-Benz of Westwood:
Alan is the most knowledgable and kindest sales representative I have ever had the priviledge to meet. He was never pushy, always professional and in the very rare occasion if he did not know the answer to a question, he found it within minutes! I would recommend Alan to anyone interested in purchasing/leasing a new vehicle. Of course the quality of the car speaks for itself. Alan is definitely the top of the line Mercedes-Benz himself!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Zhubin Shobeiri & Dina Hennessey

My Review of Mercedes-Benz of Westwood:
Quickest and easiest deal I have ever experienced.....highly attentive to my needs and very efficient. Delivered on everything that was promised.

I have leased vehicles from this dealer before and have experienced the service operation. There has never been a situation that has caused me to consider any other Mercedes dealer in New England.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Carrigan, Dina Hennessey

My Review of Mercedes-Benz of Westwood:
Steve Carrigan made my first Mercedes experience a very positive one. From the time that we stepped into the showroom, he was approachable, considerate, relaxed, and interested in what we had to say. Throughout the experience he continued to address our questions and concerns with the utmost professionalism and respect. Never did I feel pressured nor have that sinking feeling some dealers give you. Throughout the negotiation process Steve presented himself in a professional and considerate manner. we reached a number I was very comfortable with. Upon delivery of the car Steve continued to provide great customer service. At the point of delivery the car did not have an inspection sticker, however, the very next day Steve drove to my house and took the car for the inspection. Now that's customer service that delivers.

I have to say, once I negotiated the right price with Steve I was then schedulde to meet with the finance person. Unfortunately this experience was not as good and thus the overall rating dropped somewhat. After having gone from a no-pressure sales negotiation with Steve, I was deeply troubled that the finance person, Dina, pushed all the post-sales extras with enough sales pressure to crush your spirit. She was not willing to negotiate the price of any options and seemed to be annoyed by our questions. My wife and I quickly got the impression that this was all about sales and not servicing the customer. We walked away with a very disheartening experience.

Perhaps the in-your-face approach to after sales options could be eliminated it the options were presented by the Sale staff before the sale, as opposed to after the sale, by a finance person who got caught in a number of contradictory stories. At best, the finance person should be better educated on the specific options. Basic questions were met with sub-standard responses.

It's unfortunate that the post sales experience was less than positive. It distracted from the perfect experiece Steve provided during and after the sale. Would I buy another car from Steve? Absolutley, he's top notch and contributed to one of the best car-buying experiences I've had. he gets my highest ratings. As for post-sales finance, I'll pay cash next time and avoid the experience.

As a whole, the dealership was top-notch. I would highly recommend the dealership.

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