Mercedes-Benz of Wilmington

They dont listen and under estimate someones buying power based on the appearance and or race based on the appearance and or race More

Took my GLA in for a check engine light. The invoice for the diag only mentioned the cause of the check engine light as a sort of side note while the $5375 estimate on the invoice was for so The invoice for the diag only mentioned the cause of the check engine light as a sort of side note while the $5375 estimate on the invoice was for something completely different but supposedly the repair that was needed. Took my car with its intermittent check engine light elsewhere. Code for the check engine light was the only issue! Repair + labor cost me $224. I had no communication issues at all with the staff. The service advisor, Scott, appeared empathetic when he handed me the invoice with est cost and the explanation. So I believe they were either trying to really get over on me or their techs are just repair guys and incapable of diagnosing cars. Neither is acceptable. More

1. Unprofessional behavior that I encountered from the service manager. Cheating, Robbery, and scam. 2. There is NO invoice transparency. Overcharged than what they quoted initially for the services per service manager. Cheating, Robbery, and scam. 2. There is NO invoice transparency. Overcharged than what they quoted initially for the services performed. 3. Mishandling of a $100 coupon. They did not honour their own coupon. I blindly believed them if the coupon was applied properly and taken care of. I verified/reviewed the invoice after making the payment using a credit card and realized $100 coupon was not applied correctly. Immediately, I asked the service advisor about the $100 coupon that they applied partially. He said a cheque would be given to me and the amount cannot be put back on the credit card as the sale is already closed. Although I agreed. Then his service manager came out and started yelling at me that the actual service cost was far more than what I did see on the invoice. If so, he could have put up that info/cost on paper first upfront before asking me to swipe my credit card while explaining the invoice. Robbery, Ridiculous and Cheating. More

Prompt email response and was prepped for my test drive when I arrived. Fair negotiations with no pressure. Final transaction was quick and efficient. when I arrived. Fair negotiations with no pressure. Final transaction was quick and efficient. More

Great service,professional, attentive, repaired in a timely fashion and returned my car to my home since I had no transportation. timely fashion and returned my car to my home since I had no transportation. More

I can't say enough about this dealership and specifically my sales person Shelby. I live in MA and bought a 2020 S63 AMG from Shelby sight unseen and from my initial contact with her through the time the ca my sales person Shelby. I live in MA and bought a 2020 S63 AMG from Shelby sight unseen and from my initial contact with her through the time the car was delivered it was indeed a pleasure dealing with her. Shelby was very honest and responsive and followed through on everything promised. I would highly recommend this dealership and Shelby! Andy from MA More

Tom the GM, Geoff Townsend the Online Car Sales Manager, and Drew the Used Car Manager refused sell me a car. I willingly wanted to pay cash and they didn't like the terms. Tom argued with me because he wan and Drew the Used Car Manager refused sell me a car. I willingly wanted to pay cash and they didn't like the terms. Tom argued with me because he wanted me to finance and I said no. I said, I wanted to pay cash. He cried like a baby and refused my cash. Furthermore, all three of these guys were rude, obnoxious, and unprofessional. I even offered to send the full amount electronically because I live out of state to pay for the car and they still refused. They refused because I could not pick this car up until June 25th. Just stay away from this dealership. Mercedes I am significantly disappointed that I was treated so unprofessionally. You will regret if you do any business with this Mercedes Bens dealership. More

Relatively responsive over the phone. I came from out of town, they offered to pick me up at the airport! Free coffee/pop/snacks in the waiting area. They made sure the EV I bought was ch I came from out of town, they offered to pick me up at the airport! Free coffee/pop/snacks in the waiting area. They made sure the EV I bought was charged up. All told I feel like they truly care about their customers. Well done! More

I have owned a car of one kind or another since I was 17 years old now at 74 years old I am a first time owner of a new Mercedes-Benz GLC 300 several months later my engine light came on I called the dealer years old now at 74 years old I am a first time owner of a new Mercedes-Benz GLC 300 several months later my engine light came on I called the dealership and got an appointment the very next day my car was repaired in no time which lets me know that the service department knows their business I would like to give a special shout out to Brad Davis who works in the service department for excellent service rendered More

Shelby Donnelly was excellent to work with, especially given that I am 900 miles away. She is an excellent, responsive, efficient, friendly communicator, thorough and sensitive to the unfamiliarity I bro given that I am 900 miles away. She is an excellent, responsive, efficient, friendly communicator, thorough and sensitive to the unfamiliarity I brought to the table as a buyer relatively new to the sight-unseen purchase of a car across the miles. She handled the sales processes, paperwork, transport and follow up with timely accuracy. It was a pleasure to work with her. More