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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,577 Reviews

1,577 Reviews of Mercedes-Benz of the Woodlands - Service Center

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November 28, 2023

The wait time was great! I had anticipated being here for hours but it was less than 2! Customer service was excellent! Almost made me want to buy a new car! More

by Shelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My
Nov 29, 2023 -

Mercedes-Benz of the Woodlands responded

Shelia, thank you for your review. We're thrilled to hear that you had a pleasant experience with us. Our team works hard to provide excellent customer service and efficient wait times. We appreciate your feedback and hope to see you again soon!

November 28, 2023

Best dealership in Texas. They go above and beyond with customer service and communicate honestly with customer. Highly recommend this location for all service and purchase ne More

by MPG
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for your kind words, MPG! We're thrilled to hear that you had such a positive experience with our dealership. Providing exceptional customer service and honest communication is always our top priority. We appreciate your recommendation and look forward to serving you again in the future!

November 27, 2023

Easy booking, easy arrival, comfortable waiting, speedy service, simple wrapping up, leaving you a serviced & cleaned car to drive away. More

by paul.winn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy Mourtada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Mercedes-Benz of the Woodlands responded

Hi Paul, thank you for your kind words and positive review! We strive to make the process as seamless as possible, from booking to departure. We're glad you had a comfortable experience and we hope to serve you again in the future.

November 26, 2023

Never any concern when Mercedes Benz of the Woolands services my SL 550. It’s always done to perfection…and the facility for sales, service, customer care is top shelf. More

by flyfish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Mercedes-Benz of the Woodlands responded

Hi flyfish, thank you for your amazing review! We're thrilled to hear that you had a perfect experience with our team at Mercedes Benz of the Woodlands. We strive to provide top-notch sales, service, and customer care. We appreciate your support and look forward to serving you again in the future!

November 23, 2023

Mercedes Benz maintenance and repair service is done to the highest standard. My car deserves to be serviced by the most experienced technicians. I feel comfortable in their lounge while waiting for my v More

by tdoull1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Mercedes-Benz of the Woodlands responded

Hi tdoull1, thank you so much for sharing your positive experience with our Mercedes Benz maintenance and repair service. We're glad to hear that our experienced technicians and comfortable lounge made your visit enjoyable. We appreciate your feedback, and look forward to serving you in the future!

November 22, 2023

Liz, my service advisor, was absolutely amazing. Though I arrived early, she was prompt, knowledgeable and very personable! More

by TAS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Mercedes-Benz of the Woodlands responded

TAS, thank you for your kind words and for taking the time to share your experience with Liz. We're thrilled to hear that she provided prompt and knowledgeable service with a personal touch. We appreciate your feedback and look forward to serving you again in the future.

November 21, 2023

Very professional job! The estimate was accurate and the work was done well. We were very pleased! More

by r.tate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Watkins
Nov 22, 2023 -

Mercedes-Benz of the Woodlands responded

Hi R. Tate, thank you so much for your review! We're thrilled to hear that you had a positive experience with our service. It was a pleasure working with you, and we're glad that we could meet your expectations. If you need any further assistance, please don't hesitate to reach out.

November 17, 2023

Car was ready before promised. ....We were notified by text and picked up our shiny clean car Everything at MBOTW is first class!!!!! More

by Sambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Mercedes-Benz of the Woodlands responded

Hi Sambo! Thank you so much for your kind words and for choosing MBOTW. We're thrilled to hear that you had a great experience with us, from the timely completion of your car to the cleanliness. We strive to provide a first-class service, and we're glad we were able to meet your expectations. We look forward to serving you again in the future!

November 16, 2023

Excellent service as always - from the moment you drive into the Service Center! Gaston handled my regular service plus a few extras with great ease. More

by jhorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Mercedes-Benz of the Woodlands responded

Hi jhorton, thank you for your kind words! We're thrilled to hear that Gaston provided you with excellent service at our Service Center. We appreciate your continued support and look forward to serving you again in the future.

November 14, 2023

I called the dealer at 6pm to make an appointment for a noise my brake pedal was making. They had one first thing in the morning so of course on the way in it was raining and I couldn't hear the noise. I More

by slkittrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob, Man who supervises the shop who found the problem
Nov 21, 2023 -

Mercedes-Benz of the Woodlands responded

Hi slkittrell, thank you for taking the time to share your positive experience with us! We're glad we could assist you with your brake pedal issue and provide efficient service. Your satisfaction is our priority, and we appreciate your kind words. If you have any further questions or concerns, feel free to reach out.

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