I've purchased many new vehicles over the years, but I've never been so disappointed by a dealership!!! I pre-ordered a 2014 Jeep Cherokee. I was told the wireless telephone charging adapter option that fit in the front console, and cost approx. $50-75, would work with any phone, and, specifically the iPhone I inquired about (an iPhone 5), so I added it, thinking it was a great idea. (The saleswoman seemed knowable about the offerings, so I believed her) After accepting delivery, I could not get it to charge. Multiple calls and visits to the dealership (including to the saleswoman and service department) produced no answers -- THEY WERE CLUELESS and each person passed me off to call back to speak with someone else, and, even worse for a dealer touting their 'customer service satisfaction,' -- suggested I call Chrysler myself!f
Disgusted, I finally did call Chrsyler, only to learn that I needed to purchase a stand-alone, Qi adapter from somewhere online. When I once again called my saleswoman, explained that I would not have purchased it had I known in advance, and asked if they would remove it and refund my purchase, I was basically told 'too bad.' I was not offered any restitution...not so much as an oil change or even a cheap keychain--worst customer service experience I've ever encountered. Another $50 later, I was able to use the adapter I was promised would work seemlessly. For anyone considering it...buy a Mophie instead.
Additionally, I have NEVER received so much as one courtesy call or reminder for oil changes (or coupons which all other dealerships I've dealt with are still sending) or alerts for recalls, such as the new one for airbags!
Needless to say, I will NEVER purchase, or recommend, Merrick Dodge Chrysler Jeep to anyone, and if you're looking to purchase I suggest you run fast and look elsewhere! (On the other hand, I do absolutely recommend Westbury Jeep and Port Jefferson Jeep -- their service departments are prompt, courteous, and provide a great customer experience.)
Again, STEAR CLEAR OF MERRICK DODGE CHRYSLER JEEP unless you thrive on disappointment..
I Recommend This Dealer:
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