I thought I got a good deal when I bought my 2nd car from them last year at this time, but I put down $9,500 from a trade in and had what was supposed to be a great deal with return customer discounts, several rebates, etc. I tried to lower payments and trade in for something less expensive to find out that my truck is worth about $4,000 less than what I owe! That's some loss! They wouldn't even cut me a break on a used car, even though this would be my 3rd car there in 2 1/2 years and I had 3 people go there to buy cars, 2 were last week! I then tried to cancel my extended warranty and was told their computers were down and they would do it later. I called the next day to find out how much I was getting back as was told they would call me back in an hour. I guess it's no surprise they never called back. I called the next day to fin out that the girl who does that is off and won't be back for a few days and no one else can help me. I asked to speak to the manager on duty and left him a message. Guess what? He never called back either. I went in person today to find out why a repeat customer who got them sales couldn't even get a return call and there was no answer. I found out that after all those days my request was never processed! Finally I got someone to help me and it was done in about 2 minutes. It took 2 minutes to complete a request that wasn't done in 2 days. If this is the service a return customer gets I can't imagine what a first time customer gets. P.S. the brand new car my friend bought had a check engine light come on the first day he had it, and the certified used car my sister bought has been back twice for a slow leak that was supposedly fixed and was going flat again. Do yourself a favor and check out other dealers before buying here. I myself will probably go to Westbury next time.