Read Reviews Metro Honda of Union County

Metro Honda of Union County

Metro Honda of Union County

4918 U. S. 74
Monroe, North Carolina 28110


Sales: (888) 243-0406
Service: (866) 981-5891
Parts: (866) 981-5843

Metro Honda of Union County
Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    4.6
  • Quality of Work:

    4.7
  • Friendliness:

    4.7
  • Overall Experience:

    4.6
  • Pricing:

    4.5

24-Month Rating

based on 44 reviews

4.6

4.6 out of 5

303 lifetime reviews

Metro Honda of Union County

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Certified: Metro Honda of Union County

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Metro Honda of Union County has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Metro Honda of Union County

At Metro Honda of Union County, we understand how important you are...that's why we are committed to providing you the finest experience in purchasing or servicing your Honda.

Metro Honda of Union County is locally owned, and operated right here in North Carolina. You will find us, 5 minutes outside of Charlotte, located on Independence Blvd on the beautiful countryside of Union County in Indian Trail.
We have assembled the finest experienced Honda staff for superior customer service.

Dealer Manager, Greg Nalewaja, brings over 20 years of Honda experience, along with 7 American Honda Presidential Awards, strong community commitments, and outstanding youth support.

General Sales Manager, Brian Bacha, has over 10 years experience and is committed to the highest standard of integrity, with customer satisfaction ratings of 99.7%.

Honda Service Manager Eric Tippet, bring 17 years of service knowledge, and has a team of master mechanic's, at American Honda's highest level of training academics. Parts Manager Kent Ewing, bring 24 years of Honda experience. His team of parts experts can get you the answers!

Internet Sales Director Daniel Phannareth, brings 10 years Honda experience, along with 4 of the best experienced internet salespeople, Richie Carter, Malachi Smith, Shon Moye, and Nelson Baucom. Ask us, and we will provide you all the information needed for you to make the best decision on your new or pre-owned Honda.

In 2008 Metro Honda of Union County was named the fastest Growing Honda Dealer in North & South Carolina.

"Voted #1", with a customer satisfaction rating at 99.7%, and beating objectives by over 160%...while other dealers concentrated on excuses...we concentrated on a better customer experience, and became a better choice...at Metro Honda of Union County, rest assured we're committed to you.

Our Location

Sales/Showroom

Monday: 6:30 AM - 8:00 PM

Tuesday: 6:30 AM - 8:00 PM

Wednesday: 6:30 AM - 8:00 PM

Thursday: 6:30 AM - 8:00 PM

Friday: 6:30 AM - 8:00 PM

Saturday: 6:30 AM - 6:00 PM

Sunday: 1:00 PM - 5:00 PM


Our Amenities

Starbucks Coffee Bar, French Vanilla, Pumkin Spice, and More. Food Bar, Ice Cream, Popcorn, Cookies, and More.
Movie Theatre Area, playing lastest DVD's Media Area, Wall Street Journal, USA Today, Over 30 Magizines
Onsite Customer Computers available. XBox 360 Area, Playstation Center, For the Video Game Player
Play Full Size Classic Arcade Games Free! You'll bring the whole family to the next Oil Change!
Childrens Play Area with Favorite Disney Characters!

kunalmhaske
12/12/2012 7:48:15 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David HelmsDavid Helms
Shon MoyeShon Moye
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    3
  • Overall Score:

    3.8

My Review Of Metro Honda of Union County:

It was nice to visit Metro Honda! I am happy with their service and assistance.
Price for the Certified Honda Accord was also good.
I would like to recommend this dealer to my friend or may be in future I would like to again visit their place for new car.

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NelsonBaker
12/11/2012 6:40:00 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe Esola
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Metro Honda of Union County:

Thank you Metro Honda an especially Joe Esola. I feel like a hero after taking my 84 year old father to look at a used car to purchase for his sister. Joe took great care of us. Joe was a great listener answered all our questions and needs and was very patient in helping us complete the purchase of a used car for my Aunt. It was a lot of the little things Joe did to make my dad and aunt feel confortable with out feeling pressured including the time he spent with us until we were out the door that made all the difference. On the way home my father had nothing but compliments for the Dealership and Joe. Trust me when I say, getting compliments from an old retired Air Force Sargent says a lot and made me feel like a hero for taking my father to Metro. Thanks again Joe!

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USPatriot
12/3/2012 2:34:52 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stan VuckovicStan Vuckovic
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Metro Honda of Union County:

I was extremely impressed with this Dealership! First off, I am stationed in South Carolina and they were kind enough to come and pick me up. They had the perfect used car with everything I was looking for but didn't know how to get there. So that was a huge convience! Next Mr. Vuckovic was very kind and answered all my questions I had about the car. He took me out on a test drive in the Cavalier and I loved it so much! Everyone I came in contact with was super friendly too! I wold definitely recommend this Dealership to others!

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kbell36022
11/30/2012 3:28:07 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stan VuckovicStan Vuckovic
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Metro Honda of Union County:

Bought a 2012 CIVIC LX love it- Stan was great from beginning to end even when I bring in my 2007 CRV Stan comes out to say hello- The people at metro honda from sales to service go the extra mile for you.

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Pfeiffenator
11/29/2012 3:38:48 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stan VuckovicStan Vuckovic
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Metro Honda of Union County:

Everyone is friendly, accommodating, and tries to meet specific needs for both the type of car and the budget. Stan is a great guy with very good followup and making sure we are happy with the vehicle and service.

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GINSHI
11/20/2012 1:02:02 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
JT Loftin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Metro Honda of Union County:

This is my second purchase with this dealership. JT was very friendly and really worked with me and my husband in getting the best deal. We recommend JT to work with. Very very very nice guy. We were very satisfied with the whole process. And on top of that I got the best financial guy, the one from Boston whose office is to the right who treated us excellent because I was praying on not to get the "grouchy" financial guy David Helms whose office is to the left. When you work at a business like this just keep your bad attitude at home because it can seriously damage the reputation of a dealership. But overal the general manager is an awesome guy and they promised what they offer.

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bdbaucom
11/14/2012 10:02:30 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richie CarterRichie Carter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Metro Honda of Union County:

While shopping for a new vehicle through the internet, Richie Carter responded to me very quickly, was courteous, and answered my questions. He was very knowledgeable of the dealerships inventory and the cars that they sell. After checking around with multiple other dealerships, it was apparent that Richie and Metro Honda offered the best Customer Service of them all. And a very competitive price to match. All of this was done over the phone / email. Once we agreed to a price, I scheduled a time to meet with Richie (after his workday was over). Upon arriving, I was greeted by the friendly smiles of some additional staff. Richie thoroughly went through the cars options to make sure that it was the car that I wanted. We test drove the car and Richie inquired about my thoughts once again to make sure it was the right car. He was not pushy at all, it was like he was making sure that it had all the right options, etc that I wanted to ensure that I would be completely happy with my purchase. Richie was great and I will definitely do business again with him as well as tell others about my experience. Because of Richie and the other staff present that night I have rated them all 5 out of 5 for this review.

Also, the dealership’s appearance was very clean, nice, and well maintained. It had a refreshment area that had coffee, water, popcorn, and etc for their customers to enjoy. It also had a theatre area and some video games that children (and adults) could enjoy if they are present during your visit for a purchase or service work. I commend the owners and employees for taking pride in their place of work!

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Becky Ashburner
11/7/2012 9:57:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richie CarterRichie Carter
David HelmsDavid Helms
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Metro Honda of Union County:

Richie was awesome from the very 1st phone call. He wasn't at all pushy. He knew what I needed and made the process of buying a car as painless as possible. I will have no problem sending anyone who is search of a new or used car to Richie!

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ghgamez
10/24/2012 3:28:49 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Dustin
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    2
  • Pricing:

    2
  • Overall Score:

    1.4

My Review Of Metro Honda of Union County:

I try to work with some $ numbers with Dustin (Sales guy) and looks like for him is funny so I decide to hang up the conversation because this is not the right way to talk to a customer. I purchased one car in the past and I was pleased with the purchase and a great deal. This time was terrible. I will not purchase again with this dealer and I will told my friends about this experience.

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stevie5977
10/16/2012 8:42:37 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richie CarterRichie Carter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Metro Honda of Union County:

I have had 2 CRVs, and I knew that the 2012 was the car I wanted. I live in Florida but was planning a trip to N.C. I went online and started asking for price quotes, etc and explained my travel situation to numerous dealerships. Richie Carter at Metro Honda, Indian Trail, Union Co, NC came through for me in a big way. He answered my questions openly and directly. He didn't play games but gave me the OTD price quickly. He found the color I wanted and worked within my time frame, even coming in on his day off to close the sale, when my travel plans changed. He was friendly without being overbearing.... he was polite, informed, honest, just the best. I will drive from Tampa to Metro Honda every 3 years when I buy my new Honda because of him. The dealership was clean, friendly and everyone there made my sales transaction seamless. I loved Metro Honda and I loved Richie Carter!

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