Metro Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Metro Honda:
I was looking to buy a new Honda, so I figured I'd stop by Metro Honda on the way home. BIG MISTAKE, two red flags went up that should have told to get out of there. First, they wanted $500 as a deposit from a credit card as soon as I sat down to talk(first red flag). I asked "Why, I haven't decided to buy anything yet?". He said "Don't worry you'll get it back whether you buy the car or not." They did not have the color I was looking for, but they said they could get it. Then they asked and I quote, "How much are you willing to pay to get that color?"(second red flag). I just laughed and said what do you think, nothing. He said it could cost around $500. After some more talk and him going back and forth to his manger, I throw out a number of $250 just to get things going. He comes back from his manager he says it will cost $300 to get the car in the color I want. Before I signed the purchasing agreement, I asked, "I am under no obligation to buy this car, right?". His reply, "No sir, you are NOT obligated in any way". The next day, after talking with my wife, I told them I did not want the car anymore, because I did not want to pay the additional $300. (I found out afterwards that they just trade the same car for a different color with another dealer.) Finally after three days of them calling and lowering the price $50 here, a $100 there, they told me that if I don't buy the car I will forfeit the $500. If your thinking about going to Metro Honda, instead do the following, take a toothpick and jam it in your eye, it'd be more enjoyable.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Metro Honda:
I have interacted with this dealership twice. After my first experience, I can only blame myself for going back the second time.

SERVICE: I had my Honda Accord get its routine maintenance (60K or 75K or something like that) at the dealer because it seemed like the "right" thing to do (normally I go to Jiffy Lube). I called around and got price quotes from the dealers. Metro's was the lowest, by about $40, so I figured "Oh, they do high volume so they can charge less." Not so. I can't comment on their volume, but I can tell you why the quote was lower -- because they didn't do everything in the Honda Owner's Manual for recommended stuff. In fact, as I recall, I drove the car away after being serviced and it was making a terrible noise that it had never made before. I turned right back around to the service dept. and they gave me some line about "Oh, well you only paid to have the such-and-such installed...it's an extra $XXX to have it adjusted so the car drives properly." Arrogant jerks! I argued and argued and we split the difference in cost. Now of course, after that experience why would I ever go back? Well because I was in the market for a new van, and they had their new fancy location, so I figured maybe things had changed.

The more things change, the more they stay the same.

SALES: Ditto what the other guy said about the sales pitch. It is car sales absolutely by the book. Although our actual salesman was very nice, and I wouldn't mind spending time with him, once the managers/financial/numbers guy got involved, it got ugly. Fancy sales pitches, "you sit here while I go talk to my manager and see if we can't make this work for you," artificially inflating numbers and badmouthing the other guy ("why would you want to drive a Toyota? I used to work there and we used to lose customers to Honda every day. I knew why. It's because Toyotas are junk." WHAT?!) I felt dirty after being trapped at that little negotiating table. It was like something out of a bad movie. After I finally extracted myself from their showroom I decided I'm never going back. And I warn you never to go there either. Presumably if you're reading this review you're fairly net savvy and aware of the advantages of buying a car over the net (no haggles, no hassles and a much lower final sales price). If you're going to buy a honda, either contact carsdirect.com to get a fixed low price, or if you want to invest a little more time and save a few hundred bucks more, email lots of dealerships in the area and get a price in writing before you set foot on their lot. There should be absolutely no pressure with internet car shopping, something Metro Honda has missed the boat on entirely.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Metro Honda:
I'd only recommend this dealership to people who have done their research. You're so screwed if you don't.. but then again that's at any dealership. Edmunds.com rules. :)

The first warning sign is that their cars do NOT have prices listed on them! Neither the new or used. As soon as you get out of your car to go look at a window just incase there is a price listed, a salesman comes out of nowhere with a sheet of paper and starts reading prices off to you. Then he will ask you if you looked into new because pfft, hey! It's a Honda, The new VP models go for the same price as a used. But of course shitty options. It's ok though because they can remake your VP model by putting an automatic shift and sunroof in..etc. (Sarcasm!)

I was sure I wanted a used car because I wanted the options. But I did want to test drive the new Civics for the hell of it and I was curious as to what the prices were..

So I get Mike as a salesman. He was nice, funny, great guy that Mike. Except for the fact he's like a book with the salesman lines. Everything he was saying was so predictable. He used the "Up too?" trick after he asked a monthly payment and I said $250. So I played along and said $300" He smirked. LOL. So was I, on the inside.

He had to go talk to his boss to get better prices and he'd leave me sitting there for about 10-15 minutes each time.

He didn't seem to understand that my budget was closer to $250 a month and $320+ was pushing it. I know what I can afford.. Like if he kept begging and twisting word around, my income would magically be able to handle that. LOL

I also didn't let him do a credit check because I did not want the hard pull on my report. But I told him what my FICO was and he said that was enough.

The guy would not let me leave. Everytime the conversation started to die or I wanted to leave, he'd bring up something else. I can't believe I was there for an hour..

Oh towards the end, I guess Mike's "Boss" finally came out and asked what they could do to make me take the deal today. Same lines Mike was saying.


I didn't buy a car from them because the new cars are out of my price range and they had nothing I wanted in the used.


I'd recommend someone go to a no-haggle dealership and then go to Metro with a pricematch and know your stuff. Don't fall for any of those lines or their need to control you or you will get screwed.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Metro Honda:
I bought a used Honda Accord EX from this dealer. During the test drive the car ran out of gas, but the idiot light did not come on. (Speaking of idiot lights, the fact that I pointed out the car was low on gas before we left for the test drive but the salesman assured me we were OK should have told me something.) I asked salesman to have the light fixed. When I took delivery, he assured me it was fixed. He also told me they only had one key, but I could have keys made anywhere for a few bucks. These were both lies. The car had a 2 month warrantee. Within a week of delivery I discovered several problems -- mirrors didn't work, doors didn't lock, etc. I notified salesman and said I'd come in close to the 2-month date so everything could be done at once. Dealer's literature says, "Free loaner vehicles (by appointment)." Before 2-mo. anniversary, I called salesman to make appointment. He said he'd get back to me. Weeks later, they finally made an appointment for warrantee work, but when I got there they didn't have technicians to do the work. I had to argue with them for a loaner car so I could leave the car there, but they wouldn't give me one. So I had to come back. I live about 1 hr. away, so this is a real hardship. They also told me the sole key they gave me, which costs about $100 to make, was a valet key. I have no key to the trunk. After 4 trips, they still haven't fixed the gas light or given me more keys, and now they are refusing to do so. Several items that the owners manual says are standard equipment on this model were missing. I asked for an explanation but never got one. Both the sales manager and the used-car sales manager are very rude and arrogant. They seem to be listening challenged. When I ask them why they don't want to honor their warantee they say because it's a used car and it's been a long time -- even though reported everything and brought the car in before the two months were up. Either they are too stupid to count two months or they are dishonest -- you decide. I have never dealt with a more arrogant, incompetent, and dishonest group of people in the automotive business.

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