The worst service department I have ever dealt with (if you don’t believe they have an F rating with the better business bureau, 44 complaints have been filed). First off I was new to the area so I was looking for a place to go that was close to where I live and work (they were the closest). I gave them a call and scheduled an appointment. Unfortunately, I waited until the day of my appointment to read reviews on the company (my first mistake). The day of I am reading reviews online about some horror stories that people have had with them. I decide to call to cancel my appointment and reschedule with a different service center. During the call I tell the woman that I wanted to cancel my appointment and this immediately gets her to ask why? I say that I read some bad reviews online and I decided I want to take my car elsewhere. This causes her to laugh and she says “what are you talking about?”. I repeat that I read bad reviews and that I want to cancel my appointment. She says “can I have my manager call you back in a few minutes?”; I tell her yes. A couple minutes later I receive a call from her manager, Fred, who was told why I wanted to cancel my appointment. He acknowledges that there are bad reviews online, and this was due to some previous workers at the company. He tells me they have hired all new workers, and they would treat me right and to just give them a chance. I decided to give them a chance which was my second mistake. I take my car in, have the work done and everything goes fine. The problem was fixed and they treated me with respect, so maybe they have turned it around. After the service is complete, they asked me several times to write a review and I do not because I cannot judge their company based on one visit. I get home and take a closer look at my receipt and see they typed in “treat like a VIP” into one of the comments. They obviously typed this in after the call so they would treat me well so I would come back. So a couple weeks later, another problem pops up, I bring it back to them and they fix it and all goes well. About a month after that I bring it in again to have a light replaced a very simple task one would think. After the work was done, I pay and walk out to the car and start it and my stereo requires a password. I ask Carl why my stereo needs a password now; He tells me that they disconnected the battery. I look up the password online, plug it in and it was working again. About a week after that my stereo will not turn on (I have had this stereo for 5 and a half years and 55 thousand miles and never had a problem). I drive a couple more times and sometimes the stereo comes on and other times it will not. I set up another appointment. I come in to have it looked at and explain what has been happening and Carl tells me they will take a look at it. That day the stereo was working; as I mentioned previously, it worked some days and others it would not. Carl tells me that there is nothing they can do if it’s working. I ask if I bring it in when it is not working, will you take a look at it? He says he can ask his manager, but this is not their problem, rather it is the company who installed the stereo. The best part is he makes this statement without even taking a look at it because the stereo was working. A stereo does not go from working fine for 5 and a half years to all of a sudden acting up. When they disconnected the battery, it obviously did something to my stereo and they claimed it was not their fault, and would not fix it. I am writing this review so you do not go through the same bad experience that I went through. I have been there a total of five times in four months…I rarely ever have to have work done on my car other than the scheduled maintenance. Each time that I have gone there they have asked several times that I write a review; they even created a card so people would write positive reviews about them online. I get that they want to have their company viewed in a positive light in order to attract more customers; however they should be trying to maintain the customers they already have while also trying to expand their customer base. In order to maintain the customers you have, you should treat them right. If you do work that causes another problem, you should fix it instead of making excuses blaming the company that installed the stereo and claiming there is no way they could have caused this issue. Carl even went on to blame me, saying I could be causing the problem. I repeat, take your car elsewhere.
Did you find this review helpful?