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Metro Kia

1660 Hartford Ave, Johnston, Rhode Island 02919
Sales: (888) 257-1442

Makes: Kia|Service Center
 
Average
56% Recommend

Overall Rating 3.3

30 Lifetime Reviews

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Reason For Visit
Sales (Used)

"waste of time"

went three times to test drive cars the first time I was ignored for a half hour and left the next time I got to test drive a car that was clearly not even gone through brakes were grinding among other problems, also while trying to work out a deal, I was told the best price they could give me was 2200 over the online price and I offered over the minimum down payment. and the final time they wanted to put me into every car on the lot but what i wanted. waste of time.

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too many too list


Reason For Visit
Sales (New)

"metrokia a signature without integrity"

we got fraud with collision car sold has pre- owned with clean car fax,,attention all they are a group of clowns trying to sell collision cars has new.

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Grieco


Reason For Visit
Sales (Used)

"Awesome Customer Service"

Went to this dealership on a whim, and I am glad I did!!! Drove off in my dream car thanks to Anthony F.! Great customer service and very friendly!

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Anthony Ferreira


Reason For Visit
Sales (New)

"LACKS INTEGRITY - Horrible in every day"

BEWARE!!! As a military professional, integrity is central to everything. Metro Kia not just lacks integrity but in addition to their deceit their attitude is just as disgusting. Please just beware that any "deals" they offer are just gimmicks and in the end the cost is more than without the deal. They lie at every stage... play ignorant... and then when you tactfully call them out on their inaccurate statements (even on facts of their own fleet) they react abrasively. Completely HORRIBLE on every level. The Kia is great car but please go somewhere else. This place needs an overhaul from management through every staff member. Its sad these people can look themselves in the mirror and act like that to customers. Not an honest company!

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5
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Employees dealt with

Mike ("manager")


Reason For Visit
Sales (New)

"My new Car"

I just purchased a brand new 2014 Soul, did I get a great price "no" But I have less than prefect credit and a ton of debt. I got great service from my saleman and great service from everyone I dealt with. Only compliant I have is that their waiting area is not the best but hey I did not go there to hang out I went to buy a car and left with a new one.

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Anthony Ferriera


Reason For Visit
Sales (Used)

"Ignorant, unprofessional, manipulating, dishonest bunch..."

Ignorant, unprofessional, manipulating, dishonest bunch of disgusting men that take advantage of people!!! If you are looking for a dealership that will screw in sales, service, and every other way they can, Metro Kia is thhe place to go.

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David Stavato


Reason For Visit
Sales (New)

"I have been buying cars for many years, not only for..."

I have been buying cars for many years, not only for myself, but also for my family. This was the best, easiest, most pleasant experience I have ever had buying a new car. The salesman was knowledgeable, polite, experienced, well-dressed. Making the financial deal was straightforward and satisfying. I was happy with the price I got for my trade-in, and happy with the price I paid for the car. I would recommend this dealership to anyone, and I am loving my car. It is breathtakingly beautiful, smooth-riding, powerful, and fun to drive. I love the electronics, the heated/cooled seats and the leather. I love the GPS, the memory for the seats, the electronic mirrors, and the blue tooth. The color is spectacular, it has been dependable and easy to get used to. Thank you Metro Kia and Mr. Williams for such a great experience.

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Mr. Williams


Reason For Visit
Service

"The worst service department I have ever dealt with (if..."

The worst service department I have ever dealt with (if you don’t believe they have an F rating with the better business bureau, 44 complaints have been filed). First off I was new to the area so I was looking for a place to go that was close to where I live and work (they were the closest). I gave them a call and scheduled an appointment. Unfortunately, I waited until the day of my appointment to read reviews on the company (my first mistake). The day of I am reading reviews online about some horror stories that people have had with them. I decide to call to cancel my appointment and reschedule with a different service center. During the call I tell the woman that I wanted to cancel my appointment and this immediately gets her to ask why? I say that I read some bad reviews online and I decided I want to take my car elsewhere. This causes her to laugh and she says “what are you talking about?”. I repeat that I read bad reviews and that I want to cancel my appointment. She says “can I have my manager call you back in a few minutes?”; I tell her yes. A couple minutes later I receive a call from her manager, Fred, who was told why I wanted to cancel my appointment. He acknowledges that there are bad reviews online, and this was due to some previous workers at the company. He tells me they have hired all new workers, and they would treat me right and to just give them a chance. I decided to give them a chance which was my second mistake. I take my car in, have the work done and everything goes fine. The problem was fixed and they treated me with respect, so maybe they have turned it around. After the service is complete, they asked me several times to write a review and I do not because I cannot judge their company based on one visit. I get home and take a closer look at my receipt and see they typed in “treat like a VIP” into one of the comments. They obviously typed this in after the call so they would treat me well so I would come back. So a couple weeks later, another problem pops up, I bring it back to them and they fix it and all goes well. About a month after that I bring it in again to have a light replaced a very simple task one would think. After the work was done, I pay and walk out to the car and start it and my stereo requires a password. I ask Carl why my stereo needs a password now; He tells me that they disconnected the battery. I look up the password online, plug it in and it was working again. About a week after that my stereo will not turn on (I have had this stereo for 5 and a half years and 55 thousand miles and never had a problem). I drive a couple more times and sometimes the stereo comes on and other times it will not. I set up another appointment. I come in to have it looked at and explain what has been happening and Carl tells me they will take a look at it. That day the stereo was working; as I mentioned previously, it worked some days and others it would not. Carl tells me that there is nothing they can do if it’s working. I ask if I bring it in when it is not working, will you take a look at it? He says he can ask his manager, but this is not their problem, rather it is the company who installed the stereo. The best part is he makes this statement without even taking a look at it because the stereo was working. A stereo does not go from working fine for 5 and a half years to all of a sudden acting up. When they disconnected the battery, it obviously did something to my stereo and they claimed it was not their fault, and would not fix it. I am writing this review so you do not go through the same bad experience that I went through. I have been there a total of five times in four months…I rarely ever have to have work done on my car other than the scheduled maintenance. Each time that I have gone there they have asked several times that I write a review; they even created a card so people would write positive reviews about them online. I get that they want to have their company viewed in a positive light in order to attract more customers; however they should be trying to maintain the customers they already have while also trying to expand their customer base. In order to maintain the customers you have, you should treat them right. If you do work that causes another problem, you should fix it instead of making excuses blaming the company that installed the stereo and claiming there is no way they could have caused this issue. Carl even went on to blame me, saying I could be causing the problem. I repeat, take your car elsewhere.

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Carl Evans


Reason For Visit
Sales (New)

"Recently leased a 2013 Optima(2nd lease with this..."

Recently leased a 2013 Optima(2nd lease with this dealership). Our salesperson was Nick Cardillo. We finds Nick to be knowledgable,attentive, and very able to match us to the auto that suits us. Nick is very thorough and did a great job helping us navigate through the paperwork maze.This is our 2nd Optima.We like it even better than the first one! There would be no hesitation on our part about retuning to this dealership to lease/purchase our next vehicle. Thanks, Nick,for a great experience! Richard and Liz Cappalli

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Nick Cardillo


Reason For Visit
Sales (Used)

"As a recent Metro Kia customer I was less than impressed..."

As a recent Metro Kia customer I was less than impressed with their sales department. My entire experience was uncomfortable and dissatisfying. I would NOT reccomend purchasing a car through Metro Kia. Their sales department is unprofessional, manipulative and rude. First I had an appointment to view a specific used car and before I could attend my appointment a sales associate took a down payment for the car and did not even have the courtesy to call me and let me know so I did not have to waste time driving an hour to see the car. Upon learning of my interest in the car the sales associate told me to call back after the deal was supposed to go through to check that the car had in fact sold. I had told the manager over the phone I was interested in trading in my car before having gone to Metro Kia in person. I gave him an accurate description of the car’s condition including work that it was in need of. He told me he would send me a quote of approximately how much it would be worth for a trade in. I received an email with a range of what to expect as a trade in value for my car. This was put in writing by the manager. Upon inspection I was offered just over half of the minimum I was quoted. I know that was an approximation, but I expected to be near the lower end of the range. I find it to be appalling business practice to put something in writing and come back with an offer just over half the lower end. In addition the sales associate was playing games and attempting to take advantage of a first time car buyer. I was un-amused by his ploy to make me feel the deal was better with sales tricks and mind games. He was fairly rude when speaking with my mother who had accompanied me to help avoid me being taken advantage of. His voice was raised and he became defensive and argumentative when my mother called him on his shady business practices. Finally when I felt I had received a fair deal I was quoted an estimated lending rate of 5.6% despite having told the sales associate over and over I have zero credit. I wanted to put down as much as possible and only take a loan for about $3,000 but I was told I had to finance at least a minimum balance of $7500 to make the sale. I understand this is their deal with the bank and I agreed despite my hesitation. I signed an agreement under the expectation that I would have a certain lending rate. The sales associate insisted I could transfer plates registered to my father to the car and have five days to register it. My mother kept telling him she didn’t think that was possible in Ma. The sales associate insisted that they did that all the time and it was perfectly legal. I found out the next day with a very concerned phone call from my insurance agent urging me not to drive the car anymore that it is in fact illegal. She was so concerned I would have my car impounded and have to be explaining this situation in a court room. I was freaked out and already had driven my car to work and had no choice but to drive it home at the end of the day. This to me indicates how the sales associate just pressured me into taking the car home knowing how much harder it would be to change my mind once the car was in hand. I was displeased to learn that his actions were illegal and could have gotten myself and family in trouble. A sales associate working in the business should know the laws he works with every day enough to avoid illegal situations. If he was unsure of the law he should have taken the time to figure it out or been on the cautious side and told us we would need to come back once it was figured out. I was surprised when I received a phone call from the sales associate informing me that I have been approved for only one loan with an 11% rate. At this point I spent a lot of time contemplating if the purchase was the right thing for me. On the phone with the sales associate I asked if I had a co-signer if the rate would be reduced. He answered that it most likely would be but he would have to re-run the deal with all my co-signer’s information. When he said this I could sense the attitude and unwillingness to help me at the cost of his time. His reluctance to help bullied me into agreeing to the 11% rate which I was uncomfortable with. Of course the high loan rate is not the sales associates’ fault, however having been working as a car salesman I would imagine he sees people with little to no credit often. With his background he should have some idea of what rate a person with no credit history can get and quoted me an appropriate rate rather than the standard loan rate. This whole ordeal stinks of predatory lending and promising an unrealistic rate to get the deal made. Another thing to note was the rudeness of the sales associate over the phone. He made a particularly nasty comment degrading my mother. It was wildly inappropriate and uncalled for in the situation. The only decent part of the car buying experience came from the financial manager. She was collected, professional, and polite. I was seconds away from not signing and returning the car and going elsewhere. The financial manager eased my mind by informing me the sales associate would not make commission or receive a point from this sale. She was helpful and willing to re-run my credit deal with a cosigner if I wanted her to do so. Metro Kia is lucky I really loved the car otherwise I would have walked away from singing those papers. I would not recommend purchasing any car from Metro Kia as the overall experience was dissatisfying. The entire process with the exception of the finance manager was marked with poor business practices, a lack of professionalism, and sales tactics meant to prey on me as an inexperienced first time buyer. I do not feel that Metro Kia has earned my business, but I was really pleased with the used car I was purchasing. If I had been buying a new car I would have gone to another Kia dealer. Once again, I would NOT reccoment purchasing a car through Metro Kia.

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Nick Cardillo
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