Absolutely the worst service I have ever received. Not just when purchasing a car, but the worst service, period. Please look elsewhere when shopping for a car. You have been warned.

Here is my experience. It is long, but PLEASE READ BEFORE PURCHASING:

I stopped in to look at a car that Metro Kia posted on autotrader.com. I showed the salesman the car that I would be trading in. I was already aware of the trade in value of my car and the interest rate that I would receive on a 72 month loan. I asked the salesman to give me hypothetical monthly payment based on those numbers and the list price of the car, but he told me it was impossible, which of course is a lie. (you can do it yourself with a simple loan calculator online and I'm sure they can as well) I was more interested if they would sell me the car at a price that would create a monthly payment within my budget. I reluctantly agreed to come back when I had more time so we could run the numbers.

I returned to Metro Kia and met with the salesman. They told me what they would give me for a trade in and what they would sell me the car for. The Monthly payment came out to $324. My budget was $300/month. I told him that I would buy the car if they gave me more for the trade, or sold me the car for less so that my payments on a 6 year (72 month) loan came out to $300. I was very polite and clear and I told them that if they couldn't sell me the car for less or increase what they'd give me for the trade, then no harm done, I just wouldn't take the car.

They come back and tell me that they made it work. They said they gave me more for the trade and knocked $1000 off the list price for the car and the payments came out to $300/month. Ok, deal. Sounds good, right? WRONG! I signed my name more times than I can remember as they pushed form after form in front of me. One of the things we agreed upon was that they needed to replace a scuffed rim, so I would have to return the following week...

When I came back to have the rim swapped out, I looked for someone to talk to because, surprise, surprise, I owed 75 PAYMENTS! It was supposed to be a 72 month loan, but to get me into the car they just tacked on 3 additional payments and lowered the monthly amount. They didn't really sell me the car for what I wanted. I was tricked because I was stupid enough to assume they had some integrity. I spoke with 3-4 different people and the end result was that there was nothing they could do because the loan was already processed through the bank. I obviously felt deflated as there didn't seem to be anything I could do but pay $900 more than I agreed upon.

While this is all going on the service department is supposed to be swapping out the wheel. It should take 5 minutes, especially since I had an appointment; However, after trying to put on a wheel that didn't match the model of my car, then putting a new wheel on the wrong car and and finally, telling me they needed to wait for room in the garage, I was there for over 3 hours! Needless to say I was completely outraged. And the story doesn't end there...

I was so appalled by my experience at Metro Kia that I decided to trade in the car and lease a new Kia Optima from a different dealership. This is less than 2 weeks later. I asked Metro to send me a copy of the registration, but they still had not registered it. (I had the temporary paperwork needed and I transferred my old plates, so I was okay to drive legally.) I was able to complete the transaction for the lease anyway and I was happy to get rid of those bad memories and move on with my new car. Or so I thought...

About 6 weeks later, Metro calls me to say my registration is complete and I can pick up my plates. 6 weeks! I tell them they were never supposed to order new plates because because I transferred my old ones. Most likely they took so long to register the car that they would incur additional fees if they left it as a plate transfer, so they ordered new plates, knowing that I did not need them! I also told him I traded the car in because the experience was so horrific. He then tells me that I need to pick up the plates anyway and turn them in to the registry because I will have to pay property tax on the car that I didn't own! Now I have to take time out of my day to drive there and pick up the plates and then drive to the registry and turn them in. Everyone loves a trip to the DMV! That's where I'm at now. Let's see if they find more ways to ruin my day...

This was the worst customer experience of my life and I hope this review is helpful. Please do not buy a car from Metro Kia.

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Today I walked into Metro Kia thinking nothing of it. I walked about with a deal done, and I am picking up my new car tomorrow! It went by very smoothly and Nick, along with the manager we attentive to my needs and made the deal work. Definetly letting my friends know where I made my first purchase.

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I stopped in at Metro Kia to look at a new Optima and had no intention of purchasing a car for a bout a year, and I explained that to my sales person Nick, and him and his manager still treated me as if i was there only customer and never made me feel as if I was wasting there time... I did'nt buy yet but when I do< it will be From Metro..

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After a very poor experience at Courtesy Kia where the sales manager was arrogant and insulting, I went to Metro Kia in Johnston. The sales manager Mike Doyle was very polite and professional. I also worked with Sean Sullivan who was also very helpful. I was originally looking for a 2011 Sorrento EX but was having a hard time finding the color I wanted. So, Mike made me a great deal on a 2013 SorrentoLX instead. He even had someone bring me the color I wanted from another dealership in CT. This dealership is not pushy or overbearing. You simply tell them what you're looking for and they make it happen. They are genuinely appreciative to earn your business and it shows. I am 100% satisfied with my experience from start to finish. I highly recommend this sales team.

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I went to the dealership not really knowing what I could comfortably afford. Needless to say by the end of the day I am driving my new Optima LX. Everyone there from the Manager (Mike) to the finance guy (Steve). It was the best experience ever I do recommend Metro Kia in Johnston to everyone.



Dave P.
Warwick,RI

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Went to Metro Kia because it was on my way to work and it seemed convenient, but in the end, I ended up driving 1.5 hours away to a dealership that had the car I wanted, was freindly, and WANTED to work with me-instead of treating me like an nuisance, as Metro Kia did.

The first time I visited Metro Kia, I felt very pressured to buy the car RIGHT THEN- which I know is typical in many dealerships- and Sean was becoming very frustrated by my questions and note taking, or so it seemed.

Ended up coming back, despite the perceived pressure and rudeness from Metro Kia, because of the convenience. I was told they could have the car I wanted by the time I wanted- "No problem," as they said. They day came when the car should have been there, and they called two hours before I was going to show up and told me it would be another 3-4 days. I waited. Again, the time came for me to pick up the car, I showed up at the dealership, and it was the WRONG CAR. Metro Kia apoligized and said it was a clerical error, but then salesman, Sean, proceeded to tell me that the car I wanted- a bright silver Rio5- was very hard to find and that it would be impossible to get (when 2 weeks earlier he had said they could get it to me just fine). I began to get the distinct feeling that they didn't want to do business with me anymore because of all of the issues that seemed to continue to crop up. I received increasingly curt and rude answers to my questions. I decided to end business with Metro Kia. When my mother went in to pick up the deposit check I had put down on the car, Sean told her that I was being "too demanding" in what I wanted and asked if I was a perfectionist, because it was showing. Not one person I spoke to on the phone or at the dealership said "We are sorry to lose your business"- which seems like a very typical, polite response for a company that derives its success and sales from customer relations.

I ended up finding the "impossible to find" Rio hatchback within 30 minutes of ending business with Metro Kia. I drove into Massachusetts, where another Kia dealership helped me buy the car with one co-owner not present- mailing the required paperwork to in an informative and easy-to-understand envelope-, register the car in Rhode Island (although it was purchased in MA), and did so in a friendly, helpful manner. I even saved $500 off the price Metro Kia had given me.

I do not recommed Metro Kia to anyone. I had a miserable experience. Please, go somewhere else and find somewhere that appreciates your business.

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Metro Kia does not have competent, seasoned mechanics currently on duty. In my 2 recent experiences, I have had to return both times. First Experience (car not starting..engine light on).. I had 2 sensors replaced (over $700).. They upsold me on a new timing belt which was over 100k.. The very next day, my engine light came on again and now all of a sudden i had a spark plug issue.. The service mgr said it must be a coincidence.. I don't believe in coincidenses... I had all spark plugs replaced.... Second Experience.. (Air conditioning not working).. I was told there was no leaks, freon filled... 2 days later not working again.. Now i was told due to heavy pressure, the freon was leaking. It would cost over $800 just to continue the diagnosis. Again, young, unseasoned mechanics either misdiagnosed and/or worsened the issue. I spent $200 for basically telling me the air conditioning is broke.. Service mgr thought they did a heroic job working on it for hours with Kia Techline. Translation is the kid mechanic did not know how to fix and probably made the situation worse. I would not service my car here. They stink.

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The Kia that I wanted had to be found from another dealer. Supposedly it was found on the first day that I went to Metro with my wife which was on July 24th. This was on a Tuesday with a promise from Mike Doyle, the manager, that I would have the vehicle before the weekend, but I did not get it until the following Tuesday, July 31st. I could have picked it up late on Monday the 30th but could not get there because of other appointments. The call that the car was in and ready came after 4 PM on the 30th. I made arrangements and showed up on Tuesday morning July 31st at the agreed upon time the auto was still not ready. I waited a good hour to get the car. In the meantime the finance manager, Steve, wanted to get my info processed without my even seeing that the auto I ordered was indeed what I was getting. In the end, because of the rush and pressure put on me, I ended up being duped into signing a sales agreement before I even got to examine the car. To make matters even worse, that agreement included an extended warranty at a cost of nearly $2,000 that I was told by Steve was necessary to get my financing rate down to a lower level. Talk about kickbacks and poor business practices. I finally got to see the car and found trash in the trunk and the exterior and interior not fully cleaned. To add insult, the car interior color was not what we had asked for. Needless to say that I will not deal with Metro again. They have lost me as a future customer. I had purchased a Honda and a Jeep in the past from Metro and had nothing but good experiences. The practices in the Kia portion of their dealership needs some fixing. Hopefully, this review will keep someone from making the mistake of purchasing from Metro Kia and Mike Doyle. I intend to inform Kia of my disappointing experience!

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I've bought several new cars in my lifetime & this was by far the best & easiest experience yet! I couldn't have asked for anything better. They didn't have the car I wanted so they went and got it for me. I shopped at bald hill kia & courtsey kia before I went to metro and they blew both their prices away. They really do 'Save you Thousands'! The finance manager was great, he got me a really low interest rate and the paperwork was a breeze. I ended up going w/ the extended warranty because it was only a few more dollars a month, I recommend it. Randy was very professional & knowledgable, he answered every question I had. I had to wait a little longer than I expected to do the paperwork, but the manager Mike came over and gave me my first 3 oil changes for free because of the wait! I was very happy & didn't expect it. But I can't say enough about the dealership. Randy was great to deal with & I recommend anyone deals with him!

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i went for oil change& brakes check; i was told that my pads & rotors needed to be changes & i did. They charged me 420 dollars this is ridiculous price for brakes too expensive.

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