Metro Toyota
Kalamazoo, MI
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Metro Toyota Service Dept. just lost a customer. I had a $102 oil change at Metro this morning. I've never paid that much for an oil change before...anywhere! When I questioned just lost a customer. I had a $102 oil change at Metro this morning. I've never paid that much for an oil change before...anywhere! When I questioned the cost the attendant told me he "didn't set the prices." I tried to use a coupon card for $20 off and the attendant required that I use a coupon for $10 off because "the other card still had time until expiration." It expires in 11 days. I won't be back to Metro in 11 days. You all are better than this. More
Just bought a Tacoma from Terry Baker, fantastic job! He explained everything, got a little more for our trade and showed my wife how it all worked! Highly recommend you see Terry He explained everything, got a little more for our trade and showed my wife how it all worked! Highly recommend you see Terry More
Just bought brand new rav4 for my wife. The entire infotainment unit immediately acted up. Went completely dark at times. Cut off phone calls. All kinds of problems. My wife had video The entire infotainment unit immediately acted up. Went completely dark at times. Cut off phone calls. All kinds of problems. My wife had video of this all happening. They had her go in multiple times and sit there for hours. Then they'd say they couldn't get it to do anything, so they couldn't fix it. Also told her she would need a new iphone because her iphone 8 was too old. Of course, no mention of this before we spent $40,000 on the car. They charge $169.99 per hour for labor, but apparently my wife's time is worthless. So after the 3rd time, I went in to help her because they were xxxxxxx her around bigtime. The guy told me she would need a new phone and they wouldn't fix it. I told him that was xxxxxxxx. Now they say they won't even work with us unless I go in to apologize for being mean to the man when he told me we needed a new $1000 phone to use the radio on a brand new car. More
Worst experience ever! Ken Karakula incredibly unprofessional. Service manager Will Krueger even worse. What a liar! Then reached out to owner Jeff DeNooyer, what a waste Ken Karakula incredibly unprofessional. Service manager Will Krueger even worse. What a liar! Then reached out to owner Jeff DeNooyer, what a waste of time! I am happy to take my business to elsewhere. More
I inquired about a Highlander and asked the sales rep. if there is a new model change happening this Sept. He said definitely not.. Toyota won't release a new model this year etc... Come to find out th if there is a new model change happening this Sept. He said definitely not.. Toyota won't release a new model this year etc... Come to find out they are. If you don't know Please don't guess! More
Great experience! Tedd was easy to work with, personable, and knowledgeable. Highly recommend!! We’d probably request him if we ever return for another purchase. Tedd was easy to work with, personable, and knowledgeable. Highly recommend!! We’d probably request him if we ever return for another purchase. More
Raves reviews for Master Service Advisor, Tyler West. I have worked with him several times and he has always been pleasant and on top of everything. The last time I went in, he helped fixed my headlight I have worked with him several times and he has always been pleasant and on top of everything. The last time I went in, he helped fixed my headlight for free. Ask for Tyler West. More
Coach was so knowledgeable, and Kurt was professional, a great experience. Love our car and received valuable information about how to handle it. great experience. Love our car and received valuable information about how to handle it. More
Tedd Shipp was extremely helpful and kind. After an extremely negative experience at another Toyota dealer, we were fortunate enough to have a patient, knowledgeable, and fun dealer to work wi After an extremely negative experience at another Toyota dealer, we were fortunate enough to have a patient, knowledgeable, and fun dealer to work with. The entire team was amazing. Thank you, Metro crew! We adore our new TRD Off Road. Such a beautiful job! More