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Metro Toyota

Kalamazoo, MI

4.4
1,560 Reviews

5850 Stadium Dr.

Kalamazoo, MI

49009

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Showing 1,560 reviews

March 28, 2024

Metro Toyota Service Dept. just lost a customer. I had a $102 oil change at Metro this morning. I've never paid that much for an oil change before...anywhere! When I questioned More

by Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Link
June 13, 2023

Just bought a Tacoma from Terry Baker, fantastic job! He explained everything, got a little more for our trade and showed my wife how it all worked! Highly recommend you see Terry More

by douglasadams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Baker
April 13, 2023

Just bought brand new rav4 for my wife. The entire infotainment unit immediately acted up. Went completely dark at times. Cut off phone calls. All kinds of problems. My wife had video More

by Unsatisfied
Recommend Dealer
No
Employees Worked With
Keith DeBoer
July 14, 2022

Worst experience ever! Ken Karakula incredibly unprofessional. Service manager Will Krueger even worse. What a liar! Then reached out to owner Jeff DeNooyer, what a waste More

by Bobbi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff DeNooyer, Ken Karakula Sr
Jul 14, 2022 -

Bobbi responded

You suck!

June 08, 2022

I inquired about a Highlander and asked the sales rep. if there is a new model change happening this Sept. He said definitely not.. Toyota won't release a new model this year etc... Come to find out th More

by Slapdash
Price
Recommend Dealer
No
Employees Worked With
Tim Robertson
May 15, 2022

The staff is very professional and treat you as more then just money. The building is clean as is the lot with the vehicles. More

by Thacred
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp, Jon Griffith, Tony McAdam
April 08, 2022

Great experience! Tedd was easy to work with, personable, and knowledgeable. Highly recommend!! We’d probably request him if we ever return for another purchase. More

by Zach & Becky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp
April 07, 2022

Raves reviews for Master Service Advisor, Tyler West. I have worked with him several times and he has always been pleasant and on top of everything. The last time I went in, he helped fixed my headlight More

by stuartD
Recommend Dealer
Yes
Employees Worked With
Tyler West
March 22, 2022

Coach was so knowledgeable, and Kurt was professional, a great experience. Love our car and received valuable information about how to handle it. More

by peggyhopkins1950
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Krueger, Tedd Shipp
March 10, 2022

Tedd Shipp was extremely helpful and kind. After an extremely negative experience at another Toyota dealer, we were fortunate enough to have a patient, knowledgeable, and fun dealer to work wi More

by Bridget
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp
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