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Michael Hohl Subaru
Carson City, NV
154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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154 Reviews of Michael Hohl Subaru
March 01, 2021
The whole team is awesome and they are all to be commended for the great customer service they exhibit. From the sales to the service 5 star plus rating!! Thank you all!! commended for the great customer service they exhibit. From the sales to the service 5 star plus rating!! Thank you all!! More
by barbarahotchkiss63
Employees Worked With
Sorry I don't remember the man in service and the woman who helped us with a loaner
Helpful February 24, 2021
Bought my Outback here in 2011-have never taken it anywhere but Hohl for service. For 10 years l have ALWAYS received outstanding customer service here. I always deal with Celso -he is personable, p anywhere but Hohl for service. For 10 years l have ALWAYS received outstanding customer service here. I always deal with Celso -he is personable, professional, patient and always listens to what I’m saying about my car. He is the main reason I keep coming back to Michael Hohl Subaru. He always takes time to review what was done on my car and let me know if I should have any further maintenance done. Unfortunately I am now leaving the Tahoe area and will no longer be able to bring my car to Michael Hohl for service, but when it comes time to upgrade from my 2011 Outback, I will make the 14 hour trip back to Nevada to purchase my car from Michael Hohl! Thanks for keeping my Outback in tip top shape!! More
by idamom365
Employees Worked With
Celco
February 23, 2021
My experience was great. Very pleasant experience. They were very fast with the service, I expected much longer wait. It was on a recall service. were very fast with the service, I expected much longer wait. It was on a recall service. More
by JoAnn
Employees Worked With
Sorry I don’t remember names
October 23, 2020
The most unprofessional customer service experience ever. Instead of resolving simple issues, they would prefer to waste time arguing. I took our Subaru in for service to fix slowly leaking tires because of Instead of resolving simple issues, they would prefer to waste time arguing. I took our Subaru in for service to fix slowly leaking tires because of the wrong valve stems. I got the car back with one tire fixed, and one tire still slowly leaking air through the valve stem. I called to see how quickly I could get this issue with one tire resolved. I assumed they would say: "hey drop by, and we'll check it out." How hard can it be to check or replace one valve stem? Instead I was told that they fixed all the tires and my tire could not have been leaking when I left the dealership. Instead of resolving an issue we got into a "It's fixed", "No it's not" conversation. Instead of helping me I was told to call back when the service representative who checked me in was at the dealership. I'm upset that I didn't get the service that I paid for. I am more upset that they didn't want to help make it right. I'm pretty mad that they insisted that my tire could not be leaking through the valve stem because they already fixed it and completed the job. Customers don't want to be called liars. More
by Alex
Employees Worked With
Keith Sorano
March 10, 2020
Excellent Service & Experience Traded in our Forester for a 2020 one. Got a good deal, but more importantly was the way we were treated and assisted at every step of the way. We h Traded in our Forester for a 2020 one. Got a good deal, but more importantly was the way we were treated and assisted at every step of the way. We had some special needs that the crew there went out of their way to make sure they were met. We would highly recommend this dealership. More
by GregM
Employees Worked With
Kevin G.
December 06, 2019
Service and New Tires We purchased our 2017 Forrester here and has it serviced here since, the whole experience including the shuttle has been great and the prices too. I'm We purchased our 2017 Forrester here and has it serviced here since, the whole experience including the shuttle has been great and the prices too. I'm writing this because recently we purchased tires from Logan Ames and he not only got it done immediately but found discounts for us to lower the cost of the tires, Thank You Logan! More
by pn
Employees Worked With
Logan Ames
September 10, 2019
Try to charge for recall and warranty items. Took my 2013 Subaru Cross Trek in for an oil consumption test and they tried to charge me for an oil change to run the test. I had to call corporate t Took my 2013 Subaru Cross Trek in for an oil consumption test and they tried to charge me for an oil change to run the test. I had to call corporate to have them set the service department straight that the oil change was covered. Took my 2015 Honda Pilot in to have warped rotors replaced under warranty and they tried to charge me for a brake inspection. Always save 15% going to other dealers to buy new cars. Watch out for these guys!!!! More
by Rob
Employees Worked With
Several over a period of time.
August 23, 2019
Very good cars, but sadly awful experience with managers I bough a Subaru Crosstrek premium 2019, the car is excellent but the people working there are unprofessional specially NICK REINHARDT, at the beginni I bough a Subaru Crosstrek premium 2019, the car is excellent but the people working there are unprofessional specially NICK REINHARDT, at the beginning he was willing to help you until you pay for the car, but later on he is so irresponsible and don't care about you, and it will be worst if you write a bad review and call them they just tell you NO MORE HELP for you because of that, it is really sad, to see people like him, and that they care just for sell a car without any empathy for customers. More
by GECF
Employees Worked With
Cars are great, be aware of bad customer service
May 24, 2019
Great Experience Buying My Car Here I went into this dealership five days in a row to test drive cars. David Chaney was my salesman. I don't make snap decisions and grew up in the car bu I went into this dealership five days in a row to test drive cars. David Chaney was my salesman. I don't make snap decisions and grew up in the car business so I take my time. All my questions were answered and I never felt pressured. I have had to come back in for service and it has been a great experience. The General Manager Nick Reinhardt, has always. been so helpful if I have any issues or questions. I am glad I stayed local and will use them again. More
by Kat
Employees Worked With
David Chaney, Nick Reinhardt
November 30, 2018
Great Team! Kyle and Shari were great to work with! I’m not the easiest customer and the put up with me anyways! Extremely knowledgeable and not pushy I’d recco Kyle and Shari were great to work with! I’m not the easiest customer and the put up with me anyways! Extremely knowledgeable and not pushy I’d reccommend them to anyone. More
by rspanks
Employees Worked With
Kyle Jenkins, Shari Sjodin
