Read Reviews Michael Kia

Michael Kia

Michael Kia

421 Route 12
Groton, Connecticut 06340


(860) 449-1242

Michael Kia
Manufacturer: Kia

Write a ReviewWrite a Review

  • Customer Service:

    4.6
  • Quality of Work:

    4.7
  • Friendliness:

    4.7
  • Overall Experience:

    4.6
  • Pricing:

    4.4

24-Month Rating

based on 113 reviews

4.6

4.6 out of 5

120 lifetime reviews

Michael Kia

Most Reviewed Employees

    Employees have not yet been listed by this dealership.

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Certified: Michael Kia

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Michael Kia has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:30 AM

Wednesday: 8:30 AM - 8:30 AM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:30 AM - 5:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Sunday: Closed


Our Amenities

sarahelizg
4/2/2013 8:03:06 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
peter shirley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Michael Kia:

He was very friendly and informative. He was also very understanding and patient with my decision process. I couldn't have asked for better service and now I have an amazing car that me and even all my friends absolutely love. He is the best.
~sarah

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Cdhoffman
4/2/2013 10:12:45 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matt Shirley
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Michael Kia:

Matt was an amazing salesman. I never felt like I was being forced into buying a vehicle. He let the car I test drove do the talking. Matt also helped me make a new car work within my budget. If you are looking for a new or used car, and would like a salesman with a lot of knowledge, you have to go see him. You will be glad you did.

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RyanPelham
4/2/2013 7:41:16 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Julio G. Gomes
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Michael Kia:

The car buying experience at michael kia, couldn't have been better. Julio worked very hard to get us into a car that would fit within our budget range but at the same time never made us feel as though we were being pushed to make the purchase. Michael Kia was far and above the best experience either of us have ever had car shopping.

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johansmith3766
3/19/2013 8:28:27 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matt Shirley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Michael Kia:

Matt made buying a vehicle very easy and effective. This will be my first new car thanks to him its going to be a good one

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kylethomen
3/19/2013 8:25:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matt Shirley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Michael Kia:

Matt was very helpfull in helping me find a vehicle that fit my needs, as well the dealership prices were good and they were very easy to work with and made for a comftorble buying experience.

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pekachu
3/7/2013 10:09:37 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tim
John
Julio and Cassidy
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    4
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Michael Kia:

Purchasing a car can be a horrible experience, were you can leave out having buyers remorse. However, my experience at Michael Kia was top notch. From the moment I walked in all the way to signing on the dotted line. Cassidy, was the first to greet me. He was very friendly, helpful and a great listner., I did not go with my first choice. I ended up visiting the dealership a second time and was greeted by Tim. I requested my down payment back and Tim was very understanding to why I changed my mind. He didnt try to push me or hold my down payment hostage. Because of his excellant customer service, I asked Tim if there was anything else on the lot that was going to fit my budget. Tim grabed a pen and paper and asked me to describe my dream car, and like a fairy god mother he made it appear and kept me in budget. I want to thank Julio for his excellant customer service and following through with returning my phone calls and making sure all my questions was answered . Julio was very friendy and like Cassidy and Tim very professional. I want to thank John for being very honest, welcoming and to the point. He was very helpful with helping me get the best coverage/warrenty for my preowned car. I want to thank everyone for being very welcoming to my family when we came to pick up the car. I am very happy with my 2012 Chrysler 200! I now know where to buy my future cars and where to refer my friends and familly!

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brandyk0122
3/4/2013 10:40:05 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Peter Matthew Shirley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Michael Kia:

My salesman was Matt Shirley. He was was friendly, knowledgable and willing to help me out and go above and beyond to get me into a newer, safter vehicle than what I was driving. I have already recommended Matt to my friends and family because I know he will do an outstanding job for them as he did for me.

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acrum1970
2/27/2013 9:42:19 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
julio gomes jr
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Michael Kia:

came in to get car fix julio came over to me we stated talking about new cars next thing you know he got us approved for a 2010 kia soul i was very happy and very pleased with the the serves we got i love my new car thank you

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Frantzges8
2/14/2013 7:51:25 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
julio
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Michael Kia:

Overall my experience with Michael was by far the best service. The employees treated me kind and Julio my sales representative was professional. He promised me good service and at the end of the day it was a great service. I will definitely recommend this friend and family.

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LouAnnerennie33
2/13/2013 8:35:23 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Julio Gomes
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Michael Kia:

My name is Lou Anne, I went to Michael Kia back in September, found out I needed more money to put down so I then waited until today to go back. I have not so wonderful credit so I honestly thought it would just be a waiste of my time. I went back the second time to see Mr. Julio Gomes. Not only was he helpful and a upbeat spirit that I needed but I just woke up this morning realizing I'm a new car owner. He worked a lot of hours on this. Had started working his magic even before I had walked in the door already feeling positive knowing I wasn't. Somehow he put me in the car I wanted and then some. I will refer him to everyone I know. You never think a car dealer is someone you'll trust or that his word is good but honestly Julio and Michael Kia has completely changed my mind. So thank you!

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