Michael Kia

Shirley was very pleasant when I called to make an appointment for a routine oil change. I had noticed that my coupon had expired and she took it any way. She even remembered my name! Small things lik appointment for a routine oil change. I had noticed that my coupon had expired and she took it any way. She even remembered my name! Small things like that make me want to come back. More

First let me say that my experience with Ajaye was a pleasant one. He is a fine sales person. My problem lies within the Business end of it. I found that the sleeziest tactics were used at a time when i pleasant one. He is a fine sales person. My problem lies within the Business end of it. I found that the sleeziest tactics were used at a time when it was too late for me to back out of the deal. My paperwork revealed a $2000.00 downpayment when there had been NO discussion of a downpayment of any type. Therefore, my payment became a bit higher than quoted but I had already signed papers and could not get out of the deal. I found the management to be rude and extremely uncaring regarding customers once they drive off the lot in a newly purchased vehicle. I will not have any work preformed at this dealership and will go elsewhere for service. When I expressed my desire to cancel the deal, I was invited to exit the dealership and was adamently denied cancellation. Although I do like the vehicle I purchased, it is far less quality than what I traded in. I only had my previous vehicle for 4 months but really didn't care for it and wanted something more the size of the Optima. I am NOT happy with the fact that there are no heated seats, which for me creates an issue due to severe spinal problems. It seems that I was kept from perusing any stickers that are usually placed on the windows. They conveniently hide that information from the customer. I believe that every dealership should take lessons from those at Central Auto Group in Plainfield, CT as they are the best folks I have ever dealt with when purchasing a vehicle. I will NOT return to Michael Kia. More

Service was just for the first oil change. Everything went as I expected it would, fine. My conversations with the service manager were informative and I must say pleasant. Eldon E. Ivy went as I expected it would, fine. My conversations with the service manager were informative and I must say pleasant. Eldon E. Ivy More

I am writing this review in regards to the wonderful Service Department at Michael Kia. I do not even own a Kia, I own a Lincoln Town Car. My experience with the Service Department will definitely kee Service Department at Michael Kia. I do not even own a Kia, I own a Lincoln Town Car. My experience with the Service Department will definitely keep me coming back. Shelly is very informative and has great customer service and communication skills. The technicians are excellent when it comes to diagnosing a problem on my vehicle. Everything is explained to me and also well documented on my paperwork that I keep for service records on my vehicle. The Service Department at Michael Kia is a very hard working team and I highly recommend them to anyone. More

We recently purchased a 2012 Kia Soul+ from Michael Kia and were extremely pleased by the entire process. The staff at Michael Kia are proud of the product, lots of fun, and very accomodating. Since this w and were extremely pleased by the entire process. The staff at Michael Kia are proud of the product, lots of fun, and very accomodating. Since this was a new purchase, we did not rate this dealership on quality of work. If you are in the marked for a new or used vehicle, I strongly recommend you drop by Michael Kia. More

I have to say that I have never had such an enjoyable car buying experiance. Todd was very knowledgeble, he was not pushy or forceful. Todd went out of his way to make sure that I was completely happy with m buying experiance. Todd was very knowledgeble, he was not pushy or forceful. Todd went out of his way to make sure that I was completely happy with my selection and John made sure it was in my payment range. I will be looking for Todd and John when it comes to my next purchace. If only all sales people were as friendly and kind as them. Thank you so much Todd and John. You both were the best. More

I never owned a KIA before & only had Toyota I never owned a KIA before & only had Toyota cars/trucks but I was disappointed w/ the work I had to keep repeating with my 2008 van, so my husband a I never owned a KIA before & only had Toyota cars/trucks but I was disappointed w/ the work I had to keep repeating with my 2008 van, so my husband and I decided to look into our options. Right away we got greeted with our sales guy Nico...I'm kinda of stand-offish with sales guys and I tend to put a wall up right away...but I have to say after talking to him I soon realized he wasn't pushy and he kept asking questions to fit a car with us to suit our needs and not wants knowing we are a 1 income family & can't afford anything super expensive. He was so laid back and easy going it was easy to sit and talk to him. After we decided on our car we went in for our paperwork & we realized it was going to cost us more monthly then we wanted the sales manager and finiance guy did everything they could to lower our payments for us to feel comfortable. We ended up with a 2012 KIA Sorento and I have to say I will NEVER go anywhere else. I am so happy with my car and I give Michael KIA 5 stars!! More

I've been going to Michael KIA for about 3 yrs. now and it been for service. I have been very satisfied w/the work and the friendliness of the service dept. Shelley has been especially great with letting m it been for service. I have been very satisfied w/the work and the friendliness of the service dept. Shelley has been especially great with letting me know what the problem is and the course of action that needs to be taken. She's been upfront and honest w/the prices and how much a particular job will cost. I would definitely recommend Michael KIA to anyone. More

Purchased a new Optima (which I LOVE). Not so perfect credit. John worked to get my loan approved, and guided me through the process step by step. Scott helped me find the vehicle that I wanted in the pr credit. John worked to get my loan approved, and guided me through the process step by step. Scott helped me find the vehicle that I wanted in the price range I was looking for. All in all a very positive experience. More

I went in to michael kia, after my old car broke down and was to costly to repair, i decided to try and see if i could get a car on finance without a down payment, nico was great from beginning to end,and im was to costly to repair, i decided to try and see if i could get a car on finance without a down payment, nico was great from beginning to end,and im sure when i get my next car he will be the guy i track down... the Kia Rio 2012 was a perfect fit for me... John was a great help finance wise, glad i went in to see the team. very professional and friendly, perfect A+ service. Thanks guys. More