Michael Stead Cadillac

Prior from today I've experienced several leaks with my car. David and Jack in the service department handle my problem with great communication and excellent service. I am really happy and thankful for Mi car. David and Jack in the service department handle my problem with great communication and excellent service. I am really happy and thankful for Michael Stead Cadillac in walnut creek. More

Michael stead Cadillac replaced my leaking timing cover seal twice,the repair failed. after the first repair job. Soon after replacing rear shocks, I was told that I needed a new rear differential. I agree seal twice,the repair failed. after the first repair job. Soon after replacing rear shocks, I was told that I needed a new rear differential. I agree for them to replace the differential. At which time, I mentioned to Jack and David in the service department that it appears that my timing cover was leaking again after two pairs already. The tech cleaned front of the motor. And now it's back, every repair that's been done that I mentioned has failed two and now three times. So now I left with locating another dealership that can handle these two issues that Michael Stead Cadillac couldn't waste of alot of money very bad experience. More

One star is too high of a rating to provide. Michael Stead Cadillac's customer service was incredibly awful. Service department is incompetent and never returns phone calls in a timely manner. Service Stead Cadillac's customer service was incredibly awful. Service department is incompetent and never returns phone calls in a timely manner. Service reps say they'll call you back, but you will have to call three, four, five or more times to get an answer. They intentionally dodge your phone calls and are extremely evasive when it comes to providing a straight answer. Service manager Martin was rude, inconsiderate and inflexible to customer needs. He was not willing to put himself in the customer's shoes. Lacks empathy, approachability, and just plain decency. This dealership has lost touch with what customer service is and what it entails. I'd advise to take your Cadillac to any dealer other than Michael Stead Cadillac. If you purchased your Cadillac with Michael Stead you can take your car to ANY Cadillac dealer for service. If it's still under warranty your out of pocket cost is zero and GM pays the dealer for their labor. Save yourself the headache and take your Cadillac to a dealer that knows what customer service is and is willing to provide said service. This dealer will not get anymore of my business and it's a shame as I've purchased 11 Cadillacs for my company in the last four years. More

Melissa has done an Incredible Job keeping the employees engaged and the Customer Service on 6/26/20 from Joe was Excellent! Thank You! This was a Great Experience! Bravo! engaged and the Customer Service on 6/26/20 from Joe was Excellent! Thank You! This was a Great Experience! Bravo! More

Service Dept was very professional l got an oil change it was done in a very timely fashion. I was a waiter and Joseph Whittaker gave me a wait time and he beat it by ten minutes. I am loyal Cadillac owner a was done in a very timely fashion. I was a waiter and Joseph Whittaker gave me a wait time and he beat it by ten minutes. I am loyal Cadillac owner and always nice to be treated as such Thanks Mr Sherman More

Wonderfully easy to buy our new cars Richard & Shaun provided a great experience! This is my second time buying 2 new Cadillac's. First in 2017 and now in 2020. Wow a new XT5 and a CT5 ! Richard & Shaun provided a great experience! This is my second time buying 2 new Cadillac's. First in 2017 and now in 2020. Wow a new XT5 and a CT5 !. More

Extra Help Joe went out of his way to help me re compute my car computer screens. Oh you have got to b e Kidding. Not enought. Joe went out of his way to help me re compute my car computer screens. Oh you have got to b e Kidding. Not enought. More

Excellent service and Joe was extremely nice. The waiting room was nice and comfortable and the store was clean. Joe went over and beyond to help me understand my remote to the Cadillac. room was nice and comfortable and the store was clean. Joe went over and beyond to help me understand my remote to the Cadillac. More

Joe was great at service, highly recommend him. Nice and honest fast turn out. Brake replacement and navigation display was not working, he changed it all. honest fast turn out. Brake replacement and navigation display was not working, he changed it all. More

Great Service as always Made same day appointment. In and out in less than two hours. Car was washed. Service rep (Joe) was excellent, friendly, thorough. Everyone at this de Made same day appointment. In and out in less than two hours. Car was washed. Service rep (Joe) was excellent, friendly, thorough. Everyone at this dealership provide the best customer experience in the area. I will buy my car here and have it serviced here as long as I continue to receive this level of serve. More