This is the first time that I have purchased a vehicle from Michael Toyota and I have to say that the entire experience was excellent. I contacted Ernie Ott and setup an appointment to check-out a 2017 Highlander SE. Ernie was extremely helpful and easy going, no hard sell at all. I let him know that I was interested in buying but not exactly at that time, and we kept in touch. About a month later, we got the deal done nice and easy. Process was smooth, no hassles, no BS, very professional and service oriented. It's a pleasure doing business with Ernie and Mano (their Finance Director) and Michael Toyota, and I'm happy to give them my business.