I did a lot of my own research of what car I wanted before reaching out to Michael Toyota. I dread having to go into dealerships and feeling like I have to play games with a salesman to get what I want. I decided to send a request through the dealership's website to see a vehicle and not even 30 minutes later, I received an email from the internet sales manager Gaetano "Guy" Hiyama. There was absolutely no games with Guy. The process was very cut and dry and I didn't feel pressured or harassed into something I didn't want. The specs on the car I wanted wasn't at their dealership. Guy went above and beyond to find my exact car and had it delivered within a couple of days. If anyone is looking for someone to work with that is 100% honest, no gimmicks and has great customer service, see Guy at Michael Toyota.