Middletown Nissan - Service Center

My first experience at buying from Middletown Nissan since I bought my Altima in December 2023. My sales person Josh was very good with no pressure to buy. Made an appointment on-line with Shane L it w since I bought my Altima in December 2023. My sales person Josh was very good with no pressure to buy. Made an appointment on-line with Shane L it was extremely easy. Went back for my first visit in January 2024 for the break-in service requirement. They are helpful, knowledgable, and friendly. Congrats to all, I will continue to go there for all my services. More

Couldn’t even tell me the size tires on the car THEY SOLD ME! After multiple phone calls to try and speak with a person with a brain, I couldn’t. The next car most certainly will NOT be from these clowns! ME! After multiple phone calls to try and speak with a person with a brain, I couldn’t. The next car most certainly will NOT be from these clowns! More

Service on my 2014 Nissan this past December I had a manifold issue with my Nissan that stemmed from a not-at-fault accident. Service Advisor, Nick Casparino went out of his way to assist me wit I had a manifold issue with my Nissan that stemmed from a not-at-fault accident. Service Advisor, Nick Casparino went out of his way to assist me with the insurance company in getting my vehicle the repair that it required. Nick's customer service was top-notch. He knows his stuff! More

Such kind, accommodating staff! Would highly recommend this service department. Especially Robert who really helped me and explains everything being worked on and will keep trying un Would highly recommend this service department. Especially Robert who really helped me and explains everything being worked on and will keep trying until the problem is resolved to a customers satisfaction!! More

Sales and Service Have Failed Me DON'T BUY FROM MIDDLETOWN NISSAN. MORE UPDATES TO COME AS THEY TRY TO WEASEL OUT OF THIS MESS. See my detailed review of this dealer and why you sh DON'T BUY FROM MIDDLETOWN NISSAN. MORE UPDATES TO COME AS THEY TRY TO WEASEL OUT OF THIS MESS. See my detailed review of this dealer and why you shouldn't buy from them and NEVER use their service department. I purchased a used car from Middletown Nissan and it's been a poor experience to say the least. Buying and financing were easy and actually pleasant. Everything else has been a failure. Now I know that they're just great at taking your money. My car is used so I don't expect it to be perfect. The price was fair and I knew what I wanted. The car had a couple of minor issues I wanted addressed and they were documented so they could be fixed as part of the sale. Issues: 1) The taillights lights had a lot of moisture in them. They promised to fix it. 2) When I got home I discovered the second key was a blank and the remote was not programmed. They promised to fix it. 3) The car needed an alignment which I didn't notice until I drove it in the highway long enough. The steering wheel was also not centered which should be fixed with a proper alignment. This should have been taken care of as part of the 80 point inspection they are required to complete but clearly didn't do. They promised to fix it. Resolution Attempts: I brought the car in to get the taillights, key, and alignment taken care of about a week after I purchased the car. Middletown Nissan's answer to these issues. 1) The service department claimed they knew nothing of the taillights issue but took my car in anyway. Their solution was to put my car out in the sun to dry the taillights. I ended up having to rent a car to pickup my kids from school and they did nothing to fix my car from 8:30am to 4:30pm. When I picked up my car after they kept it all day, they told me that they would not replace the lights as it was too expensive. I called my salesman and he got them to agree to replace the lights. The problem with that is that weeks went by and they never called. I called my salesman 6 times and he was never available to speak or would return my calls when I left messages with the receptionists. I finally told the receptionist to tell him I was tired of leaving messages and he called me back saying he never got any messages. To his credit, he started keeping me updated. First he told me the lights were ordered from eBay but one arrived cracked so they had to be ordered again. Shame in me, that was a red flag. Then they came in and I got an appointment for today. All this took 52 days. When I picked up my car, they had installed aftermarket lights that are nothing like the stock lights. They are black instead of silver and clearly not OEM. Tired of dealing with this place, I just sucked it up and left. Shame on me for not letting them know how wrong that was. I was just pulled over for driving without taillights because they never tested them. Luckily I didn't get a ticket but they put my life at risk driving in the dark. 2) On the first service appointment, they said that they can't do anything because this is a used car that's not a Nissan. They said I could take it to another dealer and they would reimburse me but it's not a cheap service and I'm certain they won't reimburse since they refuse to give this to me in writing. 3) They supposedly completed the alignment on the first service but the crooked steering wheel I clearly reported is still crooked and the car still pulls left at highway speeds. Even a mechanic student can do an alignment properly but somehow Middletown Nissan can't. Or better yet, they said they did but never tried. RECAP They tried to get out of replacing my lights, replaced them with cheap aftermarket lights, didn't test them, put me at risk in night driving, almost got me a ticket, sold a car without aligning it, and gave me a blank spare key. DON'T BUY FROM MIDDLETOWN NISSAN. MORE UPDATES TO COME AS THEY TRY TO WEASEL OUR OF THIS MESS. More

Wonderful service center I have used Nissan for about 15 years. I always have an excellent experience and usually use Robert Clement as my Advisor. He is wonderful, always hel I have used Nissan for about 15 years. I always have an excellent experience and usually use Robert Clement as my Advisor. He is wonderful, always helpful and pleasant. This time I went through Express and had a young man I can't remember his name now, but I'm thinking Darren. He was exceptional!! More

Great Experience I am new to the area and commute to work every day, so on the recommendation of a friend, I was told to check out the service department at Middletown I am new to the area and commute to work every day, so on the recommendation of a friend, I was told to check out the service department at Middletown Nissan. I have been going to another dealer in eastern Connecticut for years for service, but I think I have found my new go to shop. Mark Procaccini quickly and professionally helped me understand the service my car needed and worked with his team to ensure quick and accurate work. Unfortunately, I did have an issue with my parking break after I had gotten repairs done. There was a little miscommunication about what needed to be done, but Mark, Gino and Nick Casparino made sure that the issue was corrected with no charge to me. They were all very sincerely apologetic about the issue. Due to the miscommunication, I had originally stated that people should avoid the service department. I retract that statement. I was treated professionally, my issues were taken seriously, and I was shown that the shop stands by their work. I do highly recommend the service department of Middletown Nissan to anyone looking for quick, accurate, and professional service. More

Scammed out of my money I'm not the type of person to write a review about anything, but the experience I've had with Middletown Nissan has been nothing but a nightmare. They I'm not the type of person to write a review about anything, but the experience I've had with Middletown Nissan has been nothing but a nightmare. They put me into what I thought was a nice car, only to find out (after purchasing) it was just full of problems. I have only had my car for a good 2 months now, and I am on my way to my 6th service repair. Oh not to mention all of the services I have gotten are not covered by my warranty, even tho I'm paying extra monthly for a more coverage warranty. This place has scammed me for my money and I would not reccomend this place to my worst enemy. More

I always take my car to middletown nissan because of Jody Mitchell. He is friendly courteous and very knowledgable. when i get ready to purchase my next vehicle i will only purchase one from Jody. Mitchell. He is friendly courteous and very knowledgable. when i get ready to purchase my next vehicle i will only purchase one from Jody. More