Fell for the old "Bait and switch" routine. I was lured into Middletown Toyota with an excellent price for a 2014 RAV4. Spoke to Ben Podd concerning a specific VIN and ID number and settled on a price. Went to test drive that specific vehicle and found out it had leather heated seats. I questioned if this was the correct vehicle and Ben stated multiple times that it was. Fell in love and wrote out the deposit check. After a long period of time a manager came over and said - "Sorry, Ben's mistake but wrong car! But I can sell you that car for more money, just let me figure out how much" Knowing this was a bait and switch and another Toyota dealer warned me of Middletown doing this I requested my check back. Ben apologized and showed us the paperwork that stated this vehicle with that VIN was advertized for that price! Called the next day and spoke to manager Joe Klimas. He finally returned my phone call after multiple attempts. Toyota should be ashamed to have a man this disrespectful as a manager. He raised his voice, was belligerent and told me that if I want this car, he will sell it to me with the leather seats removed. He will not accept responsibility for any misrepresentation of his employees. I was warned by other Toyota dealerships and now I plan to warn other customers!
I Recommend This Dealer:
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