Absolutely will not budge on their prices, they will not give you a fair trade on your old vehicle even of its a toyota and even if it's on their fancy list of most wanted cars. This dealer is all about the money and they dont understand how to make lasting relationships. I would strongly suggest going to torrington toyota they are the best.
Despite having first hand knowledge of prices paid by a family member and work colleague for the same exact car in the past 3 months, the salesman insisted that the reasonable price I was asking for was impossible. The salseman refused to negotiate anything less than full MSRP and even suggested that there was zero room for negotiation on the price. A new vehicle is perhaps one of the most well known purchases where you can haggle over the price - for the sales guy to suggest that "you can't haggle anymore" absolutely blew my mind. I walked out, took my business elsewhere and got a great deal on the same car (with more options) for slightly more than what I was asking in Middletown. After this ridiculous experience with sales and several bad service experiences, I will not be returning to Middletown Toyota.
I had a scheduled appointment with the Middletown Toyota Service Dept on Wednesday, Oct 26, 2015. I was greeted by a Team member and he was immediately helpful in getting a battery for my remote starter button. I went up to the Service Desk and was greeted by Bruce Nielsen (Service Advisor) and he was pleasant, answered my questions and his estimate of repair time was spot on! The previous Toyota Dealership I visited in Wallingford could not hold a candle to the professionalism shown by the Middletown Toyota Service Team. My vote for Employee of the Month is Bruce Nielsen.
George Juridini was our salesman about 6 months ago when we purchased a pick-up truck. Because of his personable nature and attentiveness we sought him out today to purchase a new family car. We were very pleased with his knowledge and patience as he helped us to find the car that was right for us. We highly recommend George and Middletown Toyota.
I had a great experience with George as a salesman. George listened to exactly what I was looking for and respected my price limitations and at no point tried to up sell me to anything I didn't want. He was knowledgeable and easy to talk to. He made the car buying process fun...who ever says that?
I'm not confident I got the best price out there for my car, but I am comfortable with what I paid given the good overall experience. My family has been purchasing cars and having them serviced at Middletown Toyota since 1989. I wouldn't consider purchasing a Toyota anywhere else.
"I will never make a mistake of coming here again!"
This is by far the worst car service I've been to, I called 1 week ago to schedule my car for an oil change. I arrived 15 minutes before my appointment. And still they made me wait 2 HOURS, maybe because I declined the $290 extra change for the "supposedly complete check" (they originally quoted me for $45). I spoke with other customer waiting there (we were the last 2 people there) and she was too waited for so long. I will never make the same mistake of coming here ever again!
We had the best experience working with Ali. He helped us to make a decision, and answered all our questions. Sherry did an amazing work with our financial plan an warranty. It was wery easy to contact with them, they were available for us everytime, including after work hours.
Thank you Middletown Toyota.
Next car will buy with you again!
Fell for the old "Bait and switch" routine. I was lured into Middletown Toyota with an excellent price for a 2014 RAV4. Spoke to Ben Podd concerning a specific VIN and ID number and settled on a price. Went to test drive that specific vehicle and found out it had leather heated seats. I questioned if this was the correct vehicle and Ben stated multiple times that it was. Fell in love and wrote out the deposit check. After a long period of time a manager came over and said - "Sorry, Ben's mistake but wrong car! But I can sell you that car for more money, just let me figure out how much" Knowing this was a bait and switch and another Toyota dealer warned me of Middletown doing this I requested my check back. Ben apologized and showed us the paperwork that stated this vehicle with that VIN was advertized for that price! Called the next day and spoke to manager Joe Klimas. He finally returned my phone call after multiple attempts. Toyota should be ashamed to have a man this disrespectful as a manager. He raised his voice, was belligerent and told me that if I want this car, he will sell it to me with the leather seats removed. He will not accept responsibility for any misrepresentation of his employees. I was warned by other Toyota dealerships and now I plan to warn other customers!