Midwestern Auto Group

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Midwestern Auto Group:
I have dealt with VW dealers across three states since I live in Columbus and visit family for extended periods in both Missouri and North Carolina. As far a quality work is concerned, no dealer I've dealt with beats MAG. Every other dealer I have dealt with has left belly pan screws off after an oil change or overfilled the oil even though I specifically instruct them not to at the time of the write up. These are big problems on Passats and routinely result in dragging bellypans on the highway. MAG never fails to install the belly pan correctly and i don't even have to remind them anymore.

Another time, my check engine light came on while I was in NC. Brought it into the local dealer down there and even though they turn off the light, they screwed up and disabled my cruise control. My AM radio also failed to work shortly after that. Since I didn't trust those guys to fix their own damage, I waited and brought it into MAG. MAg fixed the cruise control but had a hard time isolating the AM radio problem. They told me upfront that it may take a while since they had to pull the lining off and order the right piece for the three piece antenna. Then they offered me a Land Rover loaner. But after a couple days, they got it sorted it out and my radio has worked flawlessly for the last 60,000 miles. If you go to vwvortex or Passatworld.com, you'll find that AM radios are a common problem on 2002-2005 passats and a lot of the owners complain that their dealer won't even look at the problem since its a real pain to deal with and VW doesn't reimburse them well for warranty work. So my hats off to MAG for taking a hit for me.

To the previous poster: yeah I can see how forcing you to put plate frames on can leave a bad taste in your mouth, but VW dealers generally suck. So when you find a good one like MAG, don't look a gift horse in the mouth. They probably lost money on you so a little give and take is probably not too much for them to ask.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Midwestern Auto Group:
A little over a week ago, I was driving my 2003 Passat down the interstate and had a sudden loss in power when I hit the accelerator. The nearest VW service department was Midwestern Auto Group in Dublin so I limped in and was greeted promptly. Then the craziness began. I described the problem and was told they would be happy to look into the issue if an only if they were allowed to change my license plate frames from a competitor to those of their own name. Under the mercy of needing my car fixed, I complied with this demand. After I left and waited on there call to tell me what the problem was, the thought of a requirment to change my license plate frames began to eat at me more and more. It was so stupid to make my service conditional on a 59 cent piece of plastic. The service on the car was good and had this issue been brought up after my car was fixed, I would have been more than happy to convert my plate frames and more importantly my future business. <br><br>However, I was given an ultimatum that left me helpless an in need to have the car fixed under a stupid condition of marketing. I voiced my opinion when I returned to the dealer to pick up my vehicle and told them that this ruined my entire experience. I told VW of America the same thing when they called and gave me their standard post-service survey. In my mind the issue was closed. But to my amazement, MAG could not leave well enough alone and today, I received a phone call from Frank in the service department. I was told that they had received feedback of my survey and that &quot;they could no longer afford to do business with me and told me never to return to their dealership.&quot; I can assure you that I never planned to return in the first place, but this phone call was absolutely unnecessary and just demonstrates the interest that this dealer has in total customer satisfaction. So does every customer complaint result in a refusal to provide service? I am sure the competition loves to hear stories such as this and has open arms <br>

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