Over the past several years my family has owned 4 Volkswagans. Perhaps the main reason we purchase and drive Volkswagans is because of the outstanding customer service we receive from the Volkswagan service department at Midwestern Auto Group. Bob Cox always takes care of our cars and he always does a superior job. Our appointments are made when convenient for us and Bob always makes sure we understand what service is being done to our car and the cost of the service. We always feel that the pricing is fair and the car is ready when expected and the work done on the car is always done to our satisfaction. Bob truly gives us A+ service every time we have an appointment. As long as Bob Cox continues to work at the Volkswagan service dept we will continue to purchase and drive Volkswagans. I have been driving for many years and I can honestly say that I have never received this type of customer service from any other dealership's service department. Bob has complete knowledge of his car and he is very honest in his work and as a customer this makes me very secure when I bring my car in for service. Thank you Bob and Midwestern Auto Group!

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The staff ( especially Frank C) were extremely professional, personable, thorough and efficient! The bonus of a sense of humor and genuine kindness were greatly appreciated!

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I have an 02' Passat which I purchased in 05' as a CPO from MAG. Since I purchased my vehicle, I have always had it serviced by MAG. Despite cold winters and long miles, it still runs like the day it rolled off the assembly line back in the Deutschland. Its a great vehicle that is very reliable, which also is due to the work that MAG does. Their quality of work, friendliness, customer service, and all of the above are easily deserving of a 5. MAG knows that these are the customer's expectations, so they adopt them as their own expectations. Overall, I am extremely happy with my car and the service from MAG over the last 8 years.

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I have purchased several Saabs and Volkswagens from Midwestern Auto Group, and always use their service department. They are friendly, capable, and provide excellent service. They know I don't take my car through an automatic car wash and they know I don't want a license plate frame. When I traded my car on a new VW a month or so ago, the gentleman who handles my service saw me and said he hadn't seen my car come in. I explained that I was picking up a new one, and he shook my hand and said that they would take excellent care of it for me. The quality of the purchase and ownership experience make me as loyal to them as they are to me. My most recent service was the 30 day service on my new car, and it was done on time, with the car returned to me in perfect condition with a detailed checklist of what was performed and checked.
I highly recommend MAG for an excellent ownership experience.

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Everyone was wonderful! They were able to work us in on a Saturday and we were so pleased. Bob has been wonderful to work with!

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I always go to MAG when I can. Service is great and flexible and the dealership is clean. I recommend anyone buying a new euro car to check out MAG and their service for used vehicles as well.

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Bob is by far the best service rep we've every had. He get's it and is extremely knowledgable on all our vehicle servicing needs. Hence, I just passed the 150K mark on my Passat TDI with no issues. Our cars are in very good hands.

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I travel 150 miles round trip to purchase and service my used VW''s at MAG. Zac, in service, is the best of the best and is the reason I looked to MAG to purchase my latest Passat. Lori was very personable and easy to work with through the car buying experience. Terry was helpful and fair in evaluating my trade and the facility was bright and clean. I'd like to thank my VW team for making every experience better than what was expected.

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This is our third VW to be serviced by MAG. Always perfect. Always friendly.

Bob Cox is very helpful and goes the extra mile.

The dealership is beautiful, as are the cars sitting outside.

Where else can you also have your Aston Martin and Bentley tuned up?

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I knew I was having some issues with 2004 Passat, 79,000 miles (oil leaks, water leaks, worn tires, oil change, 3 filters dirty, alignment, burned out light bulb, etc.). Previous experience with non-dealers is that difficult issues are hard to resolve; while another dealer repeatedly over charged (grossly) and did not reliably do the work. One previous experience with this dealer was positive- they fixed an A/C issue reasonably that 3 other shops did not.

I easily was able to schedule a convenient, near date for the service, which I described as a 60,000 mile service (last 3 services were just 5,000 mile oil changes), which consists of checks, lube, and oil/filter and cabin filter change. They found many issues, and I was allowed to look underneath and all over the car to inspect the problems. Initially this totaled to over $5,000! The car is probably worth $8,000 - $10,000. I am mechanically inclined with non-professional experience, and I believe the evaluation was accurate.

Evidently, VW believes that the timing belt (ergo, most other rubber as well) deteriorates after 8 years. Talking with the mechanic and service manager, I decided on the relative importance and urgency of each repair. The engine oil leaks (but not upon the driveway), but I will wait for what I was told is about $1,000 to fix this. The coolant leak was serious, and prior VW experience indicated that the water pump probably needed replacement, as I was told. The coolant was extremely rusty (dark brown), so I needed an acid flush. I was shown evidence of deteriorating motor mounts, and told the consequences; I decided to do it later (about $800).

I discovered that they could take care of some minor body damage that was preventing me from washing my car in a car wash, for less than $300 (I had been quoted over $3,000 at a body shop, but I don't need the little ding in the body pounded out, just the 2 pieces of trim replaced).

All told, I spent 2 hours of both the mechanic's and Frank's time inspecting the car, revising estimates, and bargaining on price. They were very patient. I needed a loaner, which was thrown in free. Frank also applied some discounts, and did not charge labor for some things. As a result, I paid about $2,800, which I figure is in the same neighborhood as anywhere else for the same work. I had the timing belt kit, rollers, etc., water pump, 4 new tires, alignment, maintenance, air, cabin & oil filters, flush, replace all coolant, etc. done- everything but the motor mounts and oil leaks.

The work was done on time, and the car rides and runs better now. They went out of their way to be patient and polite and accommodating. If they had not been patient to work with me, I would have taken the car all over town to get it re-evaluated and the work done. I realize that no shop can please everyone all of the time, and that there are some cranks as well as those who don't tell the whole truth about their story- there are 2 sides. But my experiences here so far are dramatically different from those I consistently got from the other dealer in town, so I think it is fair to tell others. By the way, I still like the salesmen at the other dealership, even if their shop is rude, is overpriced, is not accommodating, and can't fix it the first time. MAG done good! They seem to be trying to be polite, fair, accommodating, and competent.

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