I just recently purchased a vehicle, and this dealership completely stripped the new car purchase excitement from me. I asked the sales guy how the brake pads were on the vehicle and my response was "50%." After having the vehicle for 5 days, the brake pad warning came on. Yes, there actually is a brake pad warning, not just "brakes." I sent an email to the sales guy, and the company letting them know I still had the email where the sales guy said there was 50% of life on the pads. No response! I drive 12-14 miles a DAY, averaging 35mph, so there is no way I burned through 50% of the brake pads. No way! I did receive some angry calls from my sales guy, telling me that since I sell cars, I should know that you're allowed to lie to customers, and as long as they sign the dotted line, that's all she wrote! I have NEVER lied to a customer, and if I did, you better believe my boss would not only make it right, he'd have my xxx! To not get a response from a boss is really bothersome! I've waited 3 days, and I've heard NOTHING! I'd understand if I never asked how the brake pads were. But when I specifically ask, "how are the brake pads" and the response is "50%," I expect 50%! Not 1%! Stay away from this dealership! The management obviously thinks it is okay for their sales guys to lie to customers, and they don't do ANYTHING to fix the situation. The only thing I CAN DO, is warn future potential customers to stay away. They will lie to you all day! Buying a car from here makes me grateful for the job I have where lying is completely unacceptable, and customer satisfaction is a priority.
And the 2 stars for friendliness is for the fellow ND fan I spoke to when I came to buy this vehicle. He deserves 5 stars. But my sales guy was so bad, that even one friendly person can't save this place.
PS- I really did NOT want to post something because I leave myself open to getting a horrible fake review from my sales guy. He can easily post a fake review about me at my dealership. But this experience was so bad that I have to do something.
I Recommend This Dealer:
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