Mike Calvert Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Mike Calvert Toyota:
I went to Mike Calvert Toyota for body work to my Celica after having had an accident. The total damages came to about $3500 and were covered by the insurance of the woman who hit my car. The poor service started as soon as I walked in the door. None of the service advisors even look up and greet the customer. They are all too busy on the phone making bids or personal phone calls. After being ignored for 10 minutes one of the guys took in information and I left my car with them. They estimated it would be ready in about a week and promise to keep me updated. I never got any calls from them. After numerous calls from me they said the car was ready for pickup on day 10.

I paid my bill and they when they drove my car out to the front it was covered in a layer of dirt and a big muddy footprint was on the inside of the driver door. I guess they don't use their hands to open car doors from the inside. Worst of all in the work order I had paid $500 for them to strip and repaint the front bumper cover of the car. When they presented the car to me the bumper had not been touched and still had damage from the collision on it. The service guy came outside and said "yeah you are right it is not fixed". I left the car again and they promised it would be ready in 2 days. Meanwhile, I called the 800 Toyota service center to make corporate aware of what kind of service they give to customers who spend money there. When I picked up the car 2 days later they washed and detailed the car for me and asked me to call Toyota corporate back to tell them I was now a happy cutomers. I get in my car to go home and find the tint on the doors peeling and bubbling. Some TOTAL IMBECILE used amonia based glass cleaner on it. I figured they might set fire to my car if I left it another time so I just drove it home as is and paid to have the tint fixed out of my pocket. Oh, the hood was not lined up properly and there was tons of paint overspray on my a/c condensor. The quality of the paint job was like a $200 paint job in an alley.

Mike Calvert also destroyed the a/c system in my Celica. The car went in for scheduled maintenance when they called and said the a/c expansion valve was under recall and would be replaced free of charge. I asked they not touch the system and was willing to sign a waiver to give up my rights to the recall. They insisted it be done and that was the start of a nightmare. The freon leaked out to a point where the a/c quit working after 3 months. I took the car back and they could not find the problem so they just recharged it and gave it back to me. Another 2 months and I was in the same boat but this time they wanted $75 to diagnose the problem. I called the corporate line and got them to waive the charge. A day later I get a call telling me the compressor is not good and will cost me $875 with parts and labor to get the a/c working. The service advisor was extemely rude and said "you have nothing to complain about". The people at corporate were very professional and nice but told me since the car was out of factory warantee I had no recourse. I took the car to a private mechanic and had the system repaired properly for $500. Mike Calvert Toyota never replaced the O-rings in the system and stopped the leaks. I doubt they replaced the refridgerant oil in the system as it leaked out and hence contributed to compressor failure. They should be fined by the EPA for all of the R-12 their neglect released into the air.

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