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Mike Castrucci Ford Lincoln Mercury

7400 Alexandria Pike, Alexandria, Kentucky 41001
Sales: (800) 850-5968
Service: (859) 448-9400
Parts: (859) 448-9400

Makes: Ford|Lincoln|Mercury|Service Center
 
Excellent
90% Recommend

Overall Rating 4.6

90 Lifetime Reviews

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Mike Castrucci Ford Lincoln Mercury
90 Lifetime Reviews
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Mike Castrucci Ford Lincoln Mercury Info
Hours
Amenities
About Mike Castrucci Ford Lincoln Mercury

For over 50 years, the Castrucci Family of Dealerships has served the Greater Cincinnati and Northern Kentucky market place. Dealerships included are: Mike Castrucci Ford Milford Mike Castrucci Ford Lincoln of Alexandria Mike Castrucci Chevrolet Matt Castrucci Honda Matt Castrucci Nissan Matt Castrucci Mazda Matt Castrucci Kia Steve Castrucci Suzuki We thank you for your patronage and appreciate your loyalty. Castrucci Automotive has a very simple approach to earning your business:We offer low prices combined with kind and courteous service. We look forward to the opportunity of proving to you that we are not just the best choice when it comes to buying or servicing a car, but the smart choice!

About This Dealer | Hours of Operation | Amenities

About Mike Castrucci Ford Lincoln Mercury

For over 50 years, the Castrucci Family of Dealerships has served the Greater Cincinnati and Northern Kentucky market place. Dealerships included are: Mike Castrucci Ford Milford Mike Castrucci Ford Lincoln of Alexandria Mike Castrucci Chevrolet Matt Castrucci Honda Matt Castrucci Nissan Matt Castrucci Mazda Matt Castrucci Kia Steve Castrucci Suzuki We thank you for your patronage and appreciate your loyalty. Castrucci Automotive has a very simple approach to earning your business:We offer low prices combined with kind and courteous service. We look forward to the opportunity of proving to you that we are not just the best choice when it comes to buying or servicing a car, but the smart choice!

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 8:00 PM

Saturday 9:00 AM - 8:00 PM

Sunday 11:00 AM - 5:00 PM

Service

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 1:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 6:00 AM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 AM

Saturday 8:00 AM - 1:00 PM

Sunday Closed

  • After Hours Drop-Off
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Laptop Computers
  • Authorized Parts Store
  • Pet Friendly
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
90 Dealership Reviews
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Reason For Visit
Sales (New)

"Mike Routt is THE BEST!"

Thank you, Mike! You made our car buying experience very, very enjoyable. You gave us a great price on the car and worked extra hard to find the exact model and features we wanted. You got us a GREAT trade-in on our old car. . . . GREAT! You were true to your word, and followed-up on everything without any delay. You were there to answer any and all of our questions (and there were many!). Mike was not only professional and knowledgeable, he was really fun too. We had a blast. We have HIGHLY RECOMMENDED both Mike Castrucci of Alexandra and Mike to all our friends and family. Trust Mike - - - - - he delivers! THANK YOU, John and Tricia Smith.

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Sales (Used)

"Great Customer Service! "

I cannot say enough about Brad and his customer service and professionalism. There was absolutely NO pressure in my entire buying experience. Brad and his co-workers were friendly, but not pushy. The purchasing process was quick and smooth. We had outside financing. Brad did not pressure us to finance through the dealership's lenders. Best car buying experience EVER!

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Employees dealt with

Brad Blackwell


Reason For Visit
Sales (New)

"Great Price, Excellent Sales Service"

Just bought our new Ford F-150; our salesman, Mike Routt, was really good to work with. He followed up with us on questions, and delivered on his promises. Know the market and prepare, and you'll have the opportunity for a really good price negotiation.

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Sales (Used)

"horrible"

Horrible customer service. Tina was rude, walked away from me as I was asking questions and the only answer she would give me was "I don't know". I walked out and went to the Chevy dealer across the street, they were great and were happy to work with me. You couldn't pay me enough to go back to mike castrucci.

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tina


Reason For Visit
Sales (Used)

"A Great Experience"

I recently went to Mike Castrucci Ford of Alexandria and it was more than I expected. I bought a 2009 Mustang that is a joy to drive. The sales person was very nice and courteous. After taking the car for a drive on July 12, I knew it was what I wanted. I came back the next day and drove away a very happy man.The price was good and the value for my trade in was more than I would have thought. I was impressed very much. I will continue in the future to take my business there.

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Russell Holloway


Reason For Visit
Service

"Started off with a potentially poor Customer Service..."

Started off with a potentially poor Customer Service Experience - but some Great follow up by Bryan Smith made this an overall good experience. I think they are figuring out what needs to be done in that department and are making some key changes. Thanks!

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Bryan Smith


Reason For Visit
Sales (Used)

"My experince with mike castrucci ford of alexandria, ..."

My experince with mike castrucci ford of alexandria, never went past price negotations. Thankfully. There first bad sign was the very low appraisal for my trade. They were over 1500.00 under what other dealerships were offering. The second bad thing was they lied about my credit. They ran my credit score to see where my score was for financing. I knew i had excellent credit, over 720. Well they came back to me and said my score was 668, scared my good. So i caution anyone that deals with this dealership. DO YOUR HOMEWORK go to kbb.com and get your trade-in value go to a credit site get your credit score. This is the only way to keep them on the up. Good luck if you go here.

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Jordan


Reason For Visit
Sales (New)

"Have delt with this dealership exclusively since they..."

Have delt with this dealership exclusively since they replaced Champion 5 or 6 years ago. My family, neighbors, and I have purchased over 20 vehicles from Castrucci Ford-Lincoln. Always a fair deal with attentive sales personnel. I especially like the continuity of the management team and the professional sales force.

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Reason For Visit
Service

"I have been a Ford owner for many years and have dealt..."

I have been a Ford owner for many years and have dealt only with the Castrucci stores, both in Milford and Alexandria. Having recently moved to Michigan, I still continue to bring my vehicle in to the Alexandria store due to the excellent service by the technicians. I can always count on quick, friendly service, both upon arriving and being informed while the work is completed. This dealership strives to put the satisfaction factor back into customer service.

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Andrew Greenwald, technician


Reason For Visit
Sales (New)

"I first made contact with this dealership early last..."

I first made contact with this dealership early last week, partly due to the number of favorable online reviews, and partly because they had more inventory of this particular vehicle than the other Northern Kentucky Ford dealerships. I went in for a test drive last Friday, and left with a 2013 Ford Escape. My experience with Mike Castrucci Ford was entirely positive from start to finish. I first spoke with Jeff, who was able to provide me with a lot of information about the car I found online, and with my company being a participant in the Ford X-Plan discount program, I had a firm price before I even went to the dealership. Jeff was on vacation beginning today, so he set up my test drive appointment with Nick, who was also very helpful. The whole experience felt very low pressure, and the car is exactly what I wanted. I got a great price on the car I purchased, and I was pleased with the amount offered for my trade-in. I was dreading the financing meeting because that's usually the worst part of buying a car, but it turned out to be a breeze. Craig was very nice, and explained things well. I was expecting to be pressured to purchase a long list of unnecessary "extras", but the only additional products I was offered were Gap coverage (which Craig actually did not recommend that I purchase as I have several thousand dollars in cash down and trade-in equity), and an extended warranty plan, which he did recommend and I opted to purchase, but did not feel pressured to do so. If you are looking for a local dealership with a large amount of inventory to choose from, where you can expect to be treated fairly and where they won't try to sell you a lot of things you don't need, I would really suggest that you give Mike Castrucci Ford a try.

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