Mike Piazza Honda

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Mike Piazza Honda:
Went to dealer rater and was reluctant to visit this dealer. Ended up going to Willis Honda were I was totally disrepected. Went to Mike piazza Honda and had the best experience of any auto shopping experience thus far. totally accomodating and interested in my interests. If you ignore this delership based upon initial reviews, you are doing yourself a disservice. Special kuddos to Pat Melani and Mike Lappin.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Mike Piazza Honda:
Please-what ever you do don't go here!
Great at taking your money- aweful at helping you out once they have your money in their greedy little fingers.
Bought a 2007 Accord SE on 10Oct09. Was back at the dealer on 14Oct09, 17Oct09, and 20Oct09 to have rattling windows fixed. Obviously this did not happen and is still not fixed. 1st fist- they lubed the rubber around the windows and said that will do it. 2nd time- Called and asked to see the Service Manager Larry (the most unfriendly man there). asked to make an oppoitment with him on Sat. Brought the car in on sat. no help at all. didn't even look at the car. (note: when its raining outside the windowns don't rattle/shake- most likely due to the fact that the rubber around the windows has swelled and is holding the windows in place.) It was raining on sat. so i told Larry that they weren't making nose but would like him to look at them. Had no interest in even coming out to look at it with us. Told us he knew they were not going to make nose and to come back when they do again. 3rd time back in there- all they did was the same exact thing as the 1st visit.
These people do not have any skill what so ever.
Never return your phone calls.
They are unfriendly.
Unwilling to help.
Just don't care.
Please please please please don't go there! Please save yourself the frustration and the anger.
These people are Incompetent.

Don't trust the financial guy either or the actual manager for the place- especially Scott Topping and Bruce Koonce. Tries to sell you an extended warrently which cost them $600 for $1400 which is illegal. They can only sell it to you for double the price of what they paid so $1200.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Mike Piazza Honda:
I wouldn't sent a dieing man to Piazza for service. Customer service STOP at the end of the curb on the lot. Also the general manager is just as bad as the service people, with a remark Like let forget the past and start over, meaning u the customer are a laider and his worker are right al of the time.Plus u will be going back again and again for the same problem to be fix. All they have is cheap help to off set the cost of labor, will try this first and maybe this second, at a charge to u the customer.Then they will tell u that u are wrong not them, Just ask Russ the general manager. thank u phil

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Mike Piazza Honda:
All i known is I'll never go back to the Piazza Honda of Phila or any dealer that has Piazza on there. Great saleman but very poor customer service back there. Mike the service manger who doesn't return a call to the customer is upset. Great talk buying the car or truck but as u drive way or off the lot the customer service go to HELL. Just a short note about the POOR CUSTOMER at the Phila. lot. Thankk U Phil Lewandowski

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Mike Piazza Honda:
I recently purchased a 2009 Civic from this dealer after receiving their internet quote. Mike is the salesman, and he is very nice, very friendly and knows the product really well. While making the purchase, I was told that wheel locks($129) and vin etching ($169) is already on the vehicle so I had to pay for it. I did not want the VIN etching and I am not exactly pleased about it, but I thought whatever, the price for the vehicle is really good. Then came a guy named Joe who offered me extended service contract through Zurich on the vehicle for 1400, with money back guarantee. I declined the offer, and he came back with $1,095 for 6 years/100K miles, without the money back guarantee. Joe gave me the option of paying the entire thing up front or I can finance it over 18 months @ 0%. I took it thinking I have 60 days to change my mind anyway.

Three weeks later, I went back to the dealer to cancel the service contract because I found a different cheaper service contract with longer term from the manufacturer. I met with Joe. I supposed in his attempt to make me feel bad about canceling the service contract I purchased from him, he said certain things that made me decide that I will never do business with them again. First, he claimed that I have the stupid money back guarantee with my contract, which is clearly a lie as that was the reason he lowered the price in the first place. Second, he told me that there were fees involved with financing the contract at 0% which amounts to 15%. He told me that if I had paid cash up front, it would have been approximately $900. Again, that was a lie. He offered me the option to pay the full $1,095 plus tax or finance it over 18 months @ 0%. IF I had paid in cash up front, I would have been charged the "fees" regardless. I am not sure if that is even legal as this was not disclosed to me upfront.

Secondly, I inquire about the VIN etching that my car supposedly have. I had a different salesperson look over my vehicle to see if it is there. It wasn't just like I suspected. So again, for some reason, they referred to this guy Joe. I told him that since it wasn't there, and I did not want it in the first place, I would like a credit for the amount they had previously charged me so that I can get something else. They refused to give me the credit and he proceeded to put 6 stickers on my car. What a scam.

They make me pay for something I didn't want, and it wasn't even on the car!! I'll just chalked it up to my inexperience and let them took advantage of me with their shady business practices.

I could have gone to a different with their quote and got similar price on the car.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mike Piazza Honda:
I came in to purchase a car after getting into an awful accident that left me with no vehicle. I called and spoke to Allen on the phone and explain the type of car I was looking for as well as the price I was trying to stay within. He said he had 5 cars that suited my needs, but when I got there he showed me 3 cars that were totally different than the ones I asked for. I ended up finding another car I loved and took it for a drive. It was a good deal above my price range, though. We sat down to talk options, and after I explained that I just needed time to look and think about it about four times to Allen, he called over Mike Walsh who again started to push me into saying yes. I stood up and said that I was uncomfortable with the level of persistence they were applying, and that was when Mike Walsh stood up, slammed his chair on the ground, and actually shouted at me that he was about to lower the price of the car I liked but instead they are going to refuse to take a deposit to hold the car from me. When I asked him to stop shouting, he shouted even louder and told me to leave. I was SO upset by his immature and irrational and unprofessional actions that I spoke to the sales manager, Frank Smith, who apologized for Mike's behavior. Although Frank was a nice guy about it, I am incredibly disappointed in my experience and highly recommend that you take your business ANYWHERE but here. They are overly pushly and just plain rude and unprofessional people.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mike Piazza Honda:
Shopping at Piazza was a mixed experience for me.

Karl, the salesman, really was very knowledgeable about the product and was pleasant and helpful. I would give him positive ratings.

I was considering trading a vehicle. Piazza's offer, even after they came up another $1,000 was still lower than I received anywhere else. This might have been OK but they were also only knocking a few hundred dollars off of their car where other dealers were willing to go closer to invoice price.

I decided not to trade my vehicle but to lease instead. The quoted price seemed high so I decided to shop around further. I did inform Piazza that I would be shopping and to povide me their very best offer, the offer remained unchanged. I contacted 3 other dealers who all quoted me payments elsewhere that were an average of $25 a month less.
If I eliminated the Navi, I also had two dealers quoting me $75 a month less. One dealer even needed to get the car via a dealer swap but was willing to do so within 24 hours and had located an available one.

At this point I was an educated consumer. Piazza is local and Karl was a good guy so I figured if they would match the offers I would buy from them. This is where things got odd.

First they insisted that I could not possibly be getting the prices I was quoted. (I did, they were real, car is now in my driveway). They did not have what I was looking for at the Pottstown location. I asked if they could check one of their other two Honda locations (Reading and Phila). I was told that in order to get any discounts I would have to take a vehicle that they had in inventory at that location. Then came the lecture about how I should not be shopping for price and that other dealers should not be discounting these cars as it hurts the residual value of the brand. OK, have a nice day, I picked up my car from Conicelli that evening.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Mike Piazza Honda:
I am writing this review simply because of outstanding service that I received at Piazza Honda.

I purchased a 2007 Honda Civic in February of 2007. Nine months later it developed a brake problem. On the spur of the moment immediately after a doctor's appointment, I drive into the dealership and explained the problem to Donna Dunn. She promptly brought the car into the service bay and had a mechanic check the brakes. When the problem was found, it required overnight maintenance, so she procured a rental car for me free of charge. The car was fixed the next day, also free of charge, and one happy customer drove home.

I have never received such fast,courteous service. There was no finger pointing or argument, just a "let's see what we can do to solve this problem" attitude that was maintained throughout the experience.

I can't say enough good things about Donna Dunn and her team.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mike Piazza Honda:
I went through many of the dealerships internet departments. I got responses only from 2 of them and Mike Piazza Honda was the fastest and most honest with me. I have read the previous comments that were posted and I wanted make sure I mentioned that this Brett person no longer works there. I also wanted to make mention that Sandy was very nice to me and was very patient with me. She went above and beyond and even bought my kids ice cream along the test drive. Looking forward to my next purchase.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mike Piazza Honda:
Received information over the internet from Sandy. She was nice enough. When I came in to buy, she handed me over to Brett. He was HORRIBLE! He is what everyone hates in a "car salesman". Snotty and abrasive. I will never shop with this dealer again and I will never recommend them to anyone. Main Line Honda and Marty Sussman Honda are head and shoulders above.

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