I'm rating this service far below average because of the (1) extremely expensive repair bill I'm left with paying off, and (2) the other large bill I now owe for the rental car. I went into getting my transmission repaired and knowing it would be near $3,000, but the bill was actually over $5,200 and Rob could only get in down to $4,800 and change. In the beginning, I wasn't too upset when I had heard it was going to be a 2 or 3 day job, but that quickly changed when I found out the dealer needed to get the transmission part from another far away location, many many states away. After them having my car for a few days they told me it would take several more days for the part to get to Maryland before they could even work on my car. Meanwhile, the car rental days are continuing to pile and pile up while this dealership has put my car on hold; not for another day, or few days, but an additional 10 more days before the transmission was even installed and the job was complete. Even the car rental company thought that MileOne Heritage should have paid for the extra 10 days I had the rental car. "That's just good business!", stated the rental car manager. I totally agree. Again, I know I needed my car repaired, but I talked with dozens of other people, some mechanics, and others who know plenty about cars, and they all said I was taken to cleaners on this one, not to mention the large rental car bill that I now owe. Next time I'm going to stay stranded on the road, call AAA and get a tow, and have some other mechanic work on my car. No way am I going to let MileOne Heritage work on my vehicle again. Heritage has lost my business for any of my future car buying needs. Look, I'm not one to normally write reviews. Actually, this is the first review I've ever written, but I can't help but feel robbed, and uncared for as a customer, and I wanted the community to be aware of this information.
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