MileOne Heritage Chevy Buick

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Oxendine Gary Fenwick Mark

My Review of MileOne Heritage Chevy Buick:
The entire sales staff is wonderful. If I had to make a suggestion for improvement, it would be to present the potential buyer with the extended warranty information on their first visit or at least earlier in the sales process. I had not purchased a car in more than a decade so was totally unfamiliar with the extended warranty. It was too much for me to comprehend at the last minute and having to make a decision at that time as to whether or not to purchase it, and at what level, almost caused me to postpone the purchase of the car. I still find it somewhat confusing although Mark did an excellent job of presenting it. I will admit I have not thoroughly gone through the paperwork he gave me however I am beginning to think a chart like the one he had on his computer showing the different levels and then explaining exactly what each "coverage" means would still be helpful. I am hoping that I never need to use it!

Thanks for a wonderful transaction.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Fenwick

My Review of MileOne Heritage Chevy Buick:
I went with my Mother to look at a new Chevy Malibu she was considering buying and the moment we stepped out of the car in the parking lot a salesman Gary walked over to us and asked if had a specific person we were visiting or if he could help us. He led us over to his desk and he met with us for about 4 hours which included a test drive and worked out a great deal. We had to come back the next day for a few more papers to sign and to pick the car up. Again, as soon as we stepped out of the car someone greeted us in the parking lot as the first day and got us to Gary. We met with him and someone in finance and they completed the deal for us. Everyone we came in contact with those two days was so wonderful and we feel very comfortable and made this a very enjoyable experience. We will definitely take her car there for service. When I have to get a new car I will buy from there as well and will recommend this dealership to anyone.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: stockton

My Review of MileOne Heritage Chevy Buick:
The staff was very nice to work with and we feel we got a good/fair deal. Looking forward to getting our spray-in bed liner and hitch. The only thing that was forgotten was to fill the gas tank, only had a 1/4 tank. We'll get it next time in.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Stock

My Review of MileOne Heritage Chevy Buick:
This is best dealership i had ever met.I baught 2009 pointac G6 GT and i would suggest you to go here and have look at it and about stock he is the best sales men i have seen very friendly and know every tactics to sell a car thnk u guys for providing me such great car with great price thnk u

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ed Wojcik

My Review of MileOne Heritage Chevy Buick:
Kiddos to everyone at Heritage Chevrolet that I dealt with when purchasing my new 2010 Chevy Aveo on 1/30/2010 - especially, Ed Wojcik (the salesperson)and Mr. Gordon (the finance person). I had no way to get to the dealersip and Mr. Wojcik picked me up at my home (I had an accident in my 2005 Aveo and the vehicle was considered totalled). Once at the dealership it began to snow. I was not comfortable driving a new vehicle in what turned out to be extremely hazardous driving conditions. Mr. Wojcik offered to drive me back home in the new vehicle and another Heritage employee followed so he had a ride back to the dealership. I can't thank everyone at Heritage enough for their helpfulness during the whole process - from purchasing the vehicle to getting back home. I highly recommend Heritage - I had a stress free and pleasant experience. I also highly recommend their Service Department - nothing but good experiences when taking my previous Aveo for servicing.

Marilyn Bliden (marilynbliden@comcast.net)

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dontae' Davis

My Review of MileOne Heritage Chevy Buick:
Had an excellent experience at this location. Personale went over and above to make sure my needs were met. It was night time at time of purchase. I wasn't shore about color of car. They brought car on to show room floor so I could see car better. All questions were answer honestly. They made me feel like family and in return I felt comfortable put my trust in them. I was very particular in my selection and they were patient and understanding. In me they have a customer for life.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jerome Nelson, Jr.

My Review of MileOne Heritage Chevy Buick:
I had gone to several other dealerships for the 2010 camaro and none of them were friendly at all. The people here were so incredibly friendly and were willing to help me in any way they could. They went out of their way to find me exactly what I wanted,even though they had to make a deal with another dealership all the way in Michigan to get it. They also sat me down in the car and walked me through everything so that when I hit the road I would be 100 percent comfortable with the vehicle. They were certainly some of the nicest people I have ever met. If you are going to get a Chevy these guys are the way to go.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Fenwick, Roman, Clark, Gordon James

My Review of MileOne Heritage Chevy Buick:
Gary Fenwick (sales associate) and Roman Clark (sales manager) were extremely diligent from the get go to locate the car that I wanted. I have to give them the highest grade possible for their effort and for the friendly atmosphere they created from the minute I set foot in the dealership. The car and the color combo that I was looking for was not all that easy to find. They came through rather quickly.

When the time came to agree on the price, they worked with me tirelessly and sincerely. I have to admit I was not all that easy to work with, but I was very impressed with the fact that they never lost their cool or patience during the process. We finally agreed on a price in the same friendly atmosphere that we started in the day before.

The third employee I worked with was Gordon James, the business manager, also a very friedly and knowledgeable individual. It was obvious he was a seasoned veteran in his field. I asked 101 questions and he gave me all the answers. He presented all the options available and helped me arrive at what I thought were the right decisions that suited my needs.

These three individuals and a few others whom I had brief contact with while I was at the dealership truly made this a pleasant experience. Buying a car has not always been a memorable experience. This one was fun.

Dari Mirican

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Wayemust Scott

My Review of MileOne Heritage Chevy Buick:
This is 3rd Chevrolet I have purchased from Heritage Chevrolet. Wayemust Scott is one of the best salesperson I have had the opportunity to worked with.

Gordon James the Business Manager is very helpful and knowledgeable.

I recommended Heritage to my sister who just recently purchased her new Chevrolet Malibu from Mr. Scott.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Cheri, Gordan, 2 Other Guys

My Review of MileOne Heritage Chevy Buick:
The length of time it took to buy the car was 4 hours. Many documents had to be prepared by hand, which took extra time. The haggling process is a bit upsetting and uncomfortable. I would prefer to deal with dealerships with a no-haggle policy. The car I purchased was not adequately cleaned on the inside. Despite my request to have the car detailed, there were crumbs left in many of the crevices and smudge marks on the seats. Additionally, the gas tank was only filled to one-fourth of a tank, which was upsetting considering that I had to drive 40 miles to get home. I would have expected a full tank of gas with the purchase of a vehicle.

Share on Facebook

Was this review helpful to you? Yes | No