MileOne Heritage Volkswagen

MileOne Heritage Volkswagen
9215 Harford Rd
Baltimore, Maryland 21234
(866) 492-8843

Manufacturer: Volkswagen


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Twenty-Four Month Rating: 4.8/5
48 Reviews
MileOne Heritage Volkswagen

Overall Score: 5 Star Rating4.8



About MileOne Heritage Volkswagen
Certified: MileOne Heritage Volkswagen
This dealership is a DealerRater.com Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, MileOne Heritage Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


ljgurcz
9/7/2010 3:59:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Shawn Jeffries

My Review of MileOne Heritage Volkswagen:
Shawn was very friendly, patient and efficient. It was a very easy car purchase. I feel like I got a great car for a great price. Thank you! MileOne was very convenient, right off of 695. Was very happy with the offer for my trade and they gave me a FULL tank of gas in my new VW!!!

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jherts
9/2/2010 11:52:47 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Strickline

My Review of MileOne Heritage Volkswagen:
Gave me an amazing deal on my new Jetta TDI! Bill was a great help in the process and a very funny guy to talk to. I had a terrific experience. Bill Stickline was a fantastic salesperson to deal with. Very honest, extremely funny and great to work with. Bent over backwards to make this a great deal for me.

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lgimene
8/31/2010 11:02:22 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lee Dearborn

My Review of MileOne Heritage Volkswagen:
Had a very good experience in purchasing the car. Our salesman, Lee Dearborn did an outstanding job in guiding us through the process of evaluating,and testing the car.
He showed a good deal of knowledge about the car, a Jetta TDI, and had an understated but reassuring demeanor devoid of any sales pressure. Also, he spent a lot of time trying to get for us the car with the specs we wanted that he did not have on the lot.
I wish all salesmen were like him....
The actual negotiating of the price was a bit more involved requiring the presence of the general sales manager to get us the price we wanted.
One comment I would make about pricing is that the "internet price" shown on the website, DOES NOT include the destination fee!! I believe this should be more prominently displayed in the website...for those of us who have a hard time reading the fine print....
Overall however, the experience was good all around and I felt that my business was really appreciated. I would definitely recommend these dealership if you are looking for a good german car at a good price,fuel efficient, (the TDI model) and a superb interior finish as compared to hondas or toyotas..(plasticky feel to the interior...)

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irish1757
8/26/2010 9:04:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Shawn Jeffries

My Review of MileOne Heritage Volkswagen:
I have been a Ford Mustang guy for years. When I got married this past year my wife and I figured out that between the two of us we didnt have enough space in our Mustangs for a 5 year old, dog and cat. When my kids come to visit that just adds to the problem. Thinking about a used Jeep and all the problems that come with a used car Shawn contacted me on email, and just asked one question How can I help. Notice he didn't say come in, how much money do you have for down payment, he just asked how he could help. Over a week I just sent him information thru email (Im military so my schedule is less than slow) and nothing more. After a week he and his OUTSTANDING Sales Manager asked me to come in. I was shocked to know that they had a fully loaded VW Routan 2010 with more room than I ever imagined. I was in and out in 2.5 hours.

Now you could find maybe a handful of dealers with this type of customer service, but Shawn did it all with a busted ear drum. Taking the time to help a customer when not feeling good is great, but when your Equilibrium is all messed up.....that is outrageous customer service.

Thanks Shawn



Gary Bailey

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dstarr
8/18/2010 11:37:14 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lee Dearborn

My Review of MileOne Heritage Volkswagen:
I must say that this was one of the best car buying experiences for me--I usually dread shopping for a car. Lee Dearborn was patient, helpful—responding to every question or concern we had. We spent almost a whole day with Lee (a busy Saturday), making our decision and never felt pressured to leave, despite a steady stream of potential customers coming through their doors. They honored the lower Internet price for a car that had been sold earlier in the week for our higher MSRP car--definitely working hard to make the deal work. Multiple test-drives later we decided on a beautiful White Gold Metallic 2010 Jetta SportWagen TDi. Lee even managed to throw in a requested aftermarket option gratis as a final cherry on top of a great deal.

I will definitely recommend Lee and Heritage VW Parkville to anyone who is looking for their next auto purchase--and I hope he is still there when it's time for us to buy our next TDi!

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tdifan2010
8/11/2010 9:32:50 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg James

My Review of MileOne Heritage Volkswagen:
Greg James met us at the door and from that moment he worked very hard to show us the benefits of a VW. We test drove a few vehicles and he found us the 2010 Jetta TDI we wanted. The price was good and the process was much better than I expected. Greg continued to follow up with us after we left the dealership.

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lmonroe
8/10/2010 10:26:18 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dani Carpenter, George, Avery, & Jay!!!

My Review of MileOne Heritage Volkswagen:
Dani Carpenter was great when it came to special finance!!! EXCELLENT JOB Dani. Avery was truly a Gem! He has so much patience, with a good sense of humor. George in finance is genuine, as well as a true asset to the company. Jay the finance Manager is truly knowledgeable with a great smile! Jay doesn't beat around the bush, and gets down to business. This has been the BEST car purchasing experience I have had! Thank You Dani, Avery, George & Jay!!!

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dkmillerii
8/2/2010 11:45:39 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lee Dearborn

My Review of MileOne Heritage Volkswagen:
Excellent customer service! Lee was very helpful and spent a bunch of time with us. We had to bring our 2 yr old and 9 month old daughters and the staff worked well with us as we needed to both drive the vehicle and watch our kids. The sales manager worked with us on a price we could be happy with.

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happycustomer2010
7/28/2010 12:37:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lee Dearborn

My Review of MileOne Heritage Volkswagen:
Lee was pleasant to work with. He wasn't the typical pushy salesperson. He was honest and direct. He did everything possible to make sure we were satified. I would recommend anybody looking for a car to your establishment. The price was AWESOME! I could not have found a deal as great as Heritage gave us. The transaction went smoothly. We had a little rust spot on the vehicle and Lee told us to bring it in on Tuesday and they would have someone fix it. They also ran a machine to get all the smells out of the car because I smelled smoke in the car. The service was exceptional and could go on and on. It was a great experience! Thank you so much!

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whg
7/27/2010 5:35:11 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Stickline

My Review of MileOne Heritage Volkswagen:
We got everyting out of this buying experience needed. Very satisifed. Salesman was great. One guy did not seem as friendly, accomodating and professional. Because there was no direct interaction with him it did not inhibit our experience. From a distance he seemed a little surly to the salesman.

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