After being a loyal Milham customer for years I am afraid I can no longer recommend them. Me and my husband have previously purchased 5 vehicles from them. We chose to buy our last 2 vehicles at another dealership while going through the paper work the salesman pointed out that we had bought a warranty, key protection & gap. Well that was news to me apparently the finance manager signed us up for all these programs and I thought we only bought gap! Oh well that is my mistake for not reading my contracts before signing. The salesman at the new dealership told us we could cancel these coverages and get a refund. I have called Milham and asked who to talk to they say our finance manager but he no longer works there. We have tried multiple times to figure out who to get our refund from and no one seems to want to help us. Our calls are sent to voicemail boxes and when we leave a message no one calls us back. We are owed over $600 and no one will help us get our refund. The company we bought the gap from says its the dealerships responsibility but no one seems to know at Milham?? Its very upsetting to be owed this money and no one help us out after purchasing 5 different vehicles from Milham in less than 8 years!

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My wife and i have bought 7 vehicles from milham toyota. We have had a great experience every time. Milham toyota does care about customer satisfaction. We also used Rey Nieves our sales man for every purchase we have made. He treates us like royalty and does everything he can to get us the best deal. He is a big part of why we keep going back. We plan on using Milham toyota for any future purchases as we are now very comftorable with Rey and the dealership. I hope this review helps you on your next vehicle purchase.

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I bought a used truck from them. When the salesman came to show me the truck he had no idea anything about the truck. That should have been my first sign to leave but i did not. After the 5 hours it took to do the paper work I was finally out of there. I also had to drive over an hour back down beacuse the salesman never finished my paperwork correct and that is all they seemed worried about. In the 3 weeks after i got the truck it was back there 4 times for problems that they still never fixed. Everytime I went there I was there at least 4 hours waiting for them to finish. One of the trips I had to leave truck for week and when I came to pick it up they didnt fix anything! I ended up taking truck to another dealership to finished fixing everything. They do not stand behind what they sell, at least in my case. I dont plan on ever buying anything there again and will tell anyone that asks me.

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We recently purchased a new Toyota through the efforts of Kevin Acevedo. He was friendly, courteous and extremely patient as we made our final purchase for a new Toyota Camry. He did everything possible to meet our needs and was professional at all times. I would definitely ask for him in purchasing my next car. Mary and Marc

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Recently moved to the Lehigh Valley and intended to buy two used Toyota Corollas, one in April 2012 and one in June 2012. Milham Toyota was closer to my new place so I decided to go there to purchase the first Toyota Corolla. My husband and I dealt with sales associate Israel Ortiz who was excellent. Very soft-spoken guy who did not pressure us into deciding quickly. He was also very knowledgeable and answered all of our questions patiently.

The experience got very tainted when after deciding to buy. We were put on to Finance Manager, Bob Bibeau. His high pressure sales tactics to try to convince us to purchase an extended warranty was unpalatable and unnecessary. The tension kept rising the longer we stood firm that we were not interested in purchasing an extended warranty. He kept decreasing the price to eventually 50% of the initial warranty price but we stood firm we were not interested. I even felt like Bob became a bit demeaning and rude as he began to raise his voice to us and questioned our decision-making capabilities and very loudly insisted we were making a bad decision before turning and walking off. Even Israel Ortiz looked highly uncomfortable during Bob Bibeau's little rant.

When he returned with the paperwork, he was stiff, unfriendly, and hurried us through the paperwork with little to no explanation. On leaving, he again emphasized we were making a bad decision and gave us 24hours to come to our senses and call him to change our mind. This certainty left a bad taste as we drove off from Milham.

I was so turned off from this experience that I decided not to return here to purchase my second vehicle two months later. I looked at the other options and settled on Bennett Toyota. The difference was amazing. No pressure, treated with respect, and the business manager took her time to carefully explain each piece of paperwork before we were asked to sign it. We informed the sales associate ahead of time we were not interested in an extended warranty (the Milham disaster still fresh in our minds), and she briefly confirmed this and avoided the high pressure sales tactic entirely.

Bottom line....I would NOT recommend Milham to anyone after experiencing Bennett Toyota. If you are unluckily assigned to Bob Bibeau, brace yourself.

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Outstanding professionalism, friendly, personable, strong "What do you like & how can I help you attain it" vs. some other shops:"This what we have. Now which do you want?" Jackie sold us on Milham, her team, the Service Dept & operation, and of course a very nice car at a good competative price. I would recommend Jackie and Milham to relatives, friends, anyone. To sum it up: QUALITY.

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I had an issue where I was trying to sell my deceased fathers car and a carfax report was ran and it had incorrect bad remarks about my fathers car, Sarah kept in touch with me and was the main reason I came back to the dealership after I had to show carfax their reports was incorrect, I dealt with Matt on my return and he was very nice and we are currenty in the process of transferring the vehicle. Thank You for helping me get my late Father's affairs in order.

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Best experience I have ever had at a dealership. Everyone I dealt with was very professional and knowledgeable and friendly. Speaking to Vera the evening before on the telephone convinced me this was where I would buy my next car. When I arrived at the dealership I was greeted by Kevin & Vera.

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Pricing policy is great. Mike Haney knew everything about Scion. Mike Reilly was so helpful at securing a good finance rate for me. Everyone has been friendly and helpful. I even brought my older car in for service. Wonderful experience.

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Shantae was an exceptional sales associate. She got us bottom line pricing without going through the annoying 'negotiation' process of making a purchase. Shawna is the reason I will recommend others to this dealership and seek her for my future purchases. I have yet to have a better auto shopping experience.

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