"World Class and Impeccable Service"
- Geo George
We were traveling from Northern Virginia to Long Island, NY for a funeral. During the drive up, our 2006 Honda Accord started making a light scrapping sound.
When we arrived to our hotel in Long Island, the scrapping noise got worse and we needed to get the car checked. We looked up a Honda Service Center close to our hotel and found Millennium Honda Service Center, which was open on Saturday morning.
We decided to take our car in the morning before the funeral to Millennium Honda Service Center. As arrived, the scrapping noise got really bad, and the service center knew it was a bad sound. We were greeted by Lillian from the Service Center and told her the situation. Immediately, she asked us when/where was the funeral mass. She stated you are with the Honda Family at Millennium and we are in good hands. She had her team to start investigating the problem with our car. She had the courtesy vehicle provide us transportation to the funeral.
Within 2 hours, she told us the problem was the muffler cap being loose and needed to be pinned back. We picked up our car and were able to go back home. We were so happy with the high quality of service from Lillian and the Millennium Honda Service Center.
"Greg Andrews understands "customer service.""
- Mary M Stanton
I was very unhappy with my last visit to Millenium when I learned the service rep handling my car went home without telling me the work on my car had been completed and left me sitting in their waiting room two hours more than necessary. When I complained to Greg Andrews he apologized and agreed it was handled unprofessionally. He went out of his way to assure me that it will never happen again. And I will never leave my car at Millenium again unless Mr. Andrews oversees the work being done. He treats you as a "person" and not just another "number."
"Everything was positive and efficient"
Routine software update - everything was positive and efficiently completed. Ms Hamilton informed me how long the update required and recommended I do an oil change after one year although the new CRV had very low mileage (1300 miles).