My husband and I went there to buy a 2016 GMC Acadia Denali, and on first impression we had a good experience with the salesman. We received a call a few days later from a woman who stated they were able to give us "a better deal." The sales manager, Mike Toone, spoke with my husband over the phone numerous times, and a deal was agreed upon. I said that I would go down to the dealership and sign the paperwork that was needed to get things started. Mike said that was not necessary and that I could email him some information to get the paperwork started (which I did). I didn't hear from anyone for a few days after this. Our salesman (who I am not going to name, but he was excellent) called us back and said the paperwork was all completed and we can come sign and pick up the car. I went there (without my husband, apparently a mistake) and was given a COMPLETELY different deal than what was agreed upon. They first tried to charge me the sales tax in full at pickup (prior to this, tax was negotiated into the monthly payment). Next, management said I needed to pay my first monthly payment at pickup (this was also negotiated and included in the deal). After waiting for 20 minutes, I went to look for my salesman and noticed him with the 2 managers, Mike Toone (sales manager) and Wesley Mancias (general manager). I said that it was unethical that the deal was changed at pickup and that I, as a woman, felt discouraged that a business would treat a customer and a woman this way. I walked out and will never patronize this business again. Their business practices and management are morally and ethically corrupt and I fully intend to make the owner of Miller GMC aware of what has occurred, as well as all other potential customers. My husband spoke to Wesley, the general manager, on the phone who stated that he "no longer wants our business."
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