Miller Dodge

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Miller Dodge:
This dealer customer service sucks. I went through the car buying service at my credit union. We built the car got, got pre-approved and allowed the service to send our info to the dealer. They selected this dealer because they had the car we wanted. The dealership called us to setup an appointment. We show up with check to pick up the car. The first thing they wanted to do was run out credit. We were told they run everyone's credit before wasting their time. The general manger (William (Bill) Frayser) tells my wife there are 20,000 displaced Americans and we need to ensure you are who you say you are. They called us at our home the night before to setup the appointment, our credit union referred us and we drove up in a 2008 dodge charger(that we told them). What other proof do you need. After speaking with Chrysler corporate office they were told this is the practice of the dealership to run everyones credit before showing them a vehicle. This kind of practice can ruin a consumers credit. Chrysler said consumers complaining can get their franchise removed. If you have a complaint or issue call 1-800-992-1997. SAY AGAIN STAY CLEAR!!!!! STAY CLEAR

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Miller Dodge:
I called to get price and availability for a part. Parts department didn't answer phone, it went to voice mail. Very poor customer service in my opinion. Voice mail is NOT for a direct customer line...EVER! Went ahead and ordered the part online from a dealtership in Washington state!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Miller Dodge:
So first off let me say this: They do not like telling you prices. It was painful trying to get a price out of these guys which is ridiculous. Then when I told them the price they wanted was ridiculously higher then I felt it was worth they asked what I wanted I told them the flat price but they said they needed my monthly rate because unless I am paying them up front they don't want to talk about it. So finally got them down on the price on saturday (after 6 hours of sitting and waiting)and I put a deposit on that price (because the bank hadn't gotten back to them yet) came in two days later after having to call and ask about my loan and they give me the same sheet of paper I started with on Saturday. Way to waste my time AGAIN. After that I demanded my money back and gave up. They will never get my business. They lie to you and they don't like to back up anythign they say in writing because they know they are full of crap.

Stay far away from these guys don't trust them any further then you can throw them. In fact don't trust these guys at all. They lie to your face they are schemey and have an arrogant attitude around them. Way to treat customers I am glad I ended up not getting my car from them.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Miller Dodge:
I was in the Market for a new car and when I spoke to Dave I told him that I did not want to spend the entire day in the dealership only to be told that they can't do anything for me. I sent him my info and he called me back and told me to come in. I came in and and the entire staff was excellant and I drove home in a brand new car as promised. I would recommend Miller Dodge to anyone looking for a new or used car.

Share on Facebook

Was this review helpful to you? Yes | No