Miller Infiniti

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Miller Infiniti:
Based on a recommendation from a friend, I decided to try out Miller Infiniti to service my 03 G35. Since I’ve had some pretty bad experiences with the service dept at my local car dealership, I figured I’d give them a shot even though it’s a bit of a drive from Valencia. I made my appointment online which was really convenient. I got there and was told that it would take an hour or two because of the volume of customers. I was fine with waiting because they had a quaint little waiting room with fruit, pastries, and coffee. I hung out there for a little less than an hour and walked back to find my car ready for me. They finished early and even washed my car for me. My rims were squeaky clean! I’m not sure what other dealership do such a great job! My service rep was really helpful and made my experience a lot better than I had imagined. From my friends recommendation to me, and from my recommendation to you, I’d suggest for you to give Miller Infiniti a try. Thank you, Miller Infiniti!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Miller Infiniti:
One of the best dealer experiences I have ever had. The service reps are knowledgeable and honest. Even though I am out of warranty I still take my car there because of the service that they offer! I have never been pushed on a repair that I feel was not needed and they always covered every little warranty item that I thought was needed, including replacing my front seat. It does not get any better and I cannot recommend these guys highly enough.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Miller Infiniti:
They would not cover me on a warranty for which I had 2000 miles since 12000 miles came first. Major service. The attitude was condescending and arrogant. Would not recommend a purchase from Miller Infiniti. I liked my car a lot but will have to get rid of it because it's no longer worth it to me to have to deal with the service over there. I have switched to Lexus and am much more satisfied by the professionalism of the service and sales staff.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Miller Infiniti:
While shopping for a new g35 for my girlfriend, I called Mr. David Marsh to get a price quote. When the topic of conversation turned to monthly payments instead of principal, I told Mr. Marsh that my girlfriend was a 4th year medical resident, already mired in medical school debt, and was too intelligent to fall for any schemes that promised low monthly payments at the cost of compounding large sums of high interest debt.
Mr. Marsh took great offense to this comment, and didn't hesitate to tell me so. After launching into a tirade, accusing me of making inflammatory comments, I interrupted Mr. Marsh and asked him if he was going to sell me a car, or simply "tongue-lash me all day".
He flatly replied, "I have no interest in selling you a car!".

That was my one and only experience with Miller Infiniti.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Miller Infiniti:
While shopping for a new g35 for my girlfriend, I called Mr. David Marsh to get a price quote. When the topic of conversation turned to monthly payments instead of principal, I told Mr. Marsh that my girlfriend was a 4th year medical resident, already mired in medical school debt, and was too intelligent to fall for any schemes that promised low monthly payments at the cost of compounding large sums of high interest debt.
Mr. Marsh took great offense to this comment, and didn't hesitate to tell me so. After launching into a tirade, accusing me of making inflammatory comments, I interrupted Mr. Marsh and asked him if he was going to sell me a car, or simply "tongue-lash me all day".
He flatly replied, "I have no interest in selling you a car!".

That was my one and only experience with Miller Infiniti.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Miller Infiniti:
I have my car serviced at Miller Infiniti also, but I'll comment on the sales experience because that is also where I bought the car.<br><br>For negotiating the price, that part was a cake walk. I went through the fleet department (emailed them before I went to the dealership) and was given a really good offer. (I compared the offer to other dealers/auto brokers.) The only issue was the fleet manager didn't seem to take me too seriously at first.<br><br>Now for the finance sales... ahem manager, he played the game thick. He kinda knew this was my first car, so he tried to hard sell me everything from GAP insurance to rust protectant. I said no across the board execpt for lifetime oil changes at a reduced cost. Seriously, the car comes with a 7 year/unlimited mile rust warranty, why would I need rust protectant? Anyhoo, he didn't try to scam me into extended warranties or GAP (like the bank requires it and whatnot), but that could be because I qualifed for the advertised financing terms. All in all, I kinda expected less of the &quot;accessories&quot; game from a luxury dealership. I also didn't get tacked on ADM (additional dealer markup) or that other crap, but that could also be due to going through the fleet department.<br><br>In conclusion, my experience at Miller Infiniti was (mostly) positive, but it was not the same way most people buy cars.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Miller Infiniti:
The worst experience of my car buying life! Watch out read your contract they work with mirrors and will steal you blind. <br> My fault should have been better prepared I just did not expect such a bad experience from a luxury dealership I thought repeat buisness, good will and word of mouth was what they were all about, guess not ..make as much as you can on &quot;the one&quot; deal and move on to the next sucker.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Miller Infiniti:
Although I believe this dealership is owned by the same group that owns Infiniti of Santa Monica the experience was poor. The moment the sales person felt I did not want to pay their price for an automobile they went cold. No follow up calls from sales or management. This dealership was close to my home but I traveled a longer distance to Infiniti of Santa Monica after two weeks for the eventual better experience. Not a good experience at all at Miller Infiniti and I would not step foot on this lot again. Buying a luxury automobile is a total experience, not one-sided as it was at this dealership.

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