Miller Nissan Van Nuys

Reason for Visit: Service

I recommend this dealer: No

My Review of Miller Nissan Van Nuys:
Good, honest service?!? Give me a break!?! Shame on us for not reading all the reviews before making a decision to take our '05 Nissan to Miller Nissan's service department. We brought the vehicle in for an oil change. I asked to make sure they would change the copper, plug washer. The service representative had no idea what I was talking about.
In retrospect, we should have walked away right then and there. But one of the actual service technicians overheard my question and assured me that they did indeed replace the the plug washers with every oil change.
Shortly thereafter, the service representative, without even looking at the vehicle, pushed us to have more than the oil change performed. We explained to him, again, that we just wanted an oil change for now. He then "reminded" us that they would NOT check any of the other systems if we just simply wanted the oil changed. Fine with us. $38 = Oil Change. When asked how long it would take, his answer, "a while". What the ef' does that mean?
After two and a half hours of waiting around at the dealership we receive a telephone call from the service representative. He wanted to go over the "report" on our vehicle. WHAT?!??!?!?!? Report? How do these people sleep at night?
Regardless, the report revealed that they had indeed gone over every system in the vehicle. And, there was a loooong list of items that needed to be fixed right away. The brake pads seemed to be his biggest area of concern. I assured him that we would have these items addressed as soon as possible, just not by them.
That comment must have pushed him over the edge because he then proceeded to tell us that this vehicle was in the worst condition he has ever seen. And, he informed us that we were not properly caring for the vehicle. Forget the fact that we had previously relied on a Nissan Dealership in a another state to perform service on the vehicle and advise us in reference to the vehicles mechanical needs for the last five years. Regardless, they got our $38.00. But, we will never, ever take any of our business there again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Miller Nissan Van Nuys:
I made an appointment to bring my Nissan Sentra 2006 to the service department for regular maintenance, nothing fancy, on Saturday, March 7 at 11:30 am. I arrived at the dealership at 11:30 am and dropped my car off. The service technician, Johnny, said the car would be ready at about 2 pm at the latest. I called the department at 3 pm and managed to get transferred to a live person about 15-20 minutes, at which point I was told that the car would need extra work and would not be ready until 6.

I was also told that the car was not even looked at or put into the computer system until 3 p.m. This after I dropped it off, after booking an appointment three days in advance, at 11:30 am.

AVOID THIS DEALERSHIP.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Miller Nissan Van Nuys:
I was "offered" the Shuttle after leaving my car for service. I waited over 45 minutes for the courtesy shuttle, which wasn't a problem. I returned to the Service Manager, inquired; and witnessed him apprise the alternate driver that "upon return of the shuttle, this gentleman is waiting."
The shuttle returned in 5 minutes. I witnessed the alternate driver tell primary driver while pointing towards me that I was waiting for a ride. Words were exchanged and both drivers walked to the curb and stood for another 10 minutes before I again returned to the Service Manager and asked if the shuttle was running. He walked over to the two drivers and again pointed out that I was waiting for a ride. The primary driver then took the keys out of his pocket and handed them to the alternate driver. He then proceeded back over to the curb and "stared me down." I honestly have no idea why I received that treatment. I have always been extremely patient and courteous with Miller Nissan, even through their numerous mistakes over 8 years. Never dickered with price whether at purchase or during service intervals. Thanks for rating. This will definitely be followed up at the Dealership.

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