I just wanted to write in to let Toyota know about two people that provided me extraordirnary service over the last two weeks. Both the manager Kevin and associate John Howard went above and beyond to make sure I was taken care of.
Long story short, my scion tc needed major service done due to oil leaking in my engine and damages were very costly. Even though I had realized my car was consuming oil much more than usual about a year and a half ago, unfortunately the source of the problem was caught when my car was already out of warranty. With that being said my bill was looking very high and dealing with the warranty was more stressful than you can imagine.
Both Kevin and John were great partners in helping me find solutions to the problem. They made me feel like they were by my side, and they were through the whole experience. These two understand the true meaning of customer service and the service that they provided me was more than just exceptional and it will not go over looked.
In the beginning this was a very unfortunate miss-hap for me since I took good care of my car, but Kevin and John knew how to turn the situation around and make it a positive one.
I appreciate everything they did for me and the service they provided. I will definetely be returning for my services to all be done at Miller Toyota of Anaheim because of Kevin and John. Because of them you now have me as a customer for life! I hope they become commended and/or recognized for their efforts!
Thank you again, I have my car back, it's running great and I am so happy!

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I came in for a routine maintenance check on my 2012 Toyota camray LE. I was pleasantly greeted by Bob Cross. I was taken to his office and I shared what I needed to be done on my camray. He was thorough in his questions and assured me that the work needed would be done efficently and within a reasonable time. He answered my questions in a way that made me confident of what he said was factual. When I received my car and was handed the paper work, I could see that the work was completed just as Bob said it would be. I appreciate that kind of service and I certainly will be back. thank you toyota and thank you Bob.

Sincerely,

Rev. Nicholas C. Saucedo

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I visited the dealership on saturday Jan 4th 2013, I was greeted by mark as soon as I drove up,he introduced himself to me and proceded with a guided tour. Mark was friendly,imformative and helpful on the diffrent types of vehiles to choose from. He was not pushy, he didnt have that I got to have this sale attitude. He said he wanted me happy with my choices.I felt very comfortable with him. I told him I would be back the next day, with my decision. ( I know the normal sales approach is to get us while were still there)because of him not grabbing me by my throat saying I had to make a decision now, gave me the desire to return to Miller Toyota the next day. My last toyota, I bought was from Power Toyota, they were good to me also.I was tempted to go to them,but because of Mark I decided to do my deal at Miller Toyota. Mark made the sell smooth and easy. I will feel comfortable referring my friends to Miller Toyota. ( Oh by the way, I bought a 2013 Toyotta Corrola L that day)

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Summer 2012. We previously had 2 cars in our family, but since I was starting college soon, I would need my own car to get to and from school. We decided to go to Miller because our friend recommended it and it has the best deals. We went there the first time to check it out and take test drive. Francisco is the guy who sold our friend his car and helped us out. Didn't pin us down to buy a car right then and there. We went back a month or two later to actually purchase a 2012 Camry. Francisco wasn't there, but his wife who also worked there helped us out initially. She kept asking my dad for his driver's license and our phone number without explaining why. Don't give out your information if you don't know what they're going to do with it! If she just explained, it would have made everything a lot easier. She tried to get us the price we wanted, but it wasn't the same as what our friend got for the same model. Eventually, the manager came out to discuss it with us in a friendly manner (nothing condescending or rude) and we finally got a price that was pretty close. Financing was a bit pushing about selling us those extra warranties. Toyota has quality cars, why should you need warranties? Francisco even came in from home to show us the car works afterwards. Now that's dedication!

Dec 2012. My dad called the number that was on Francisco's business card to inquire about a Corolla and left a message. My dad got a call back from a guy named Fausto claiming that Francisco no longer works there. We went in a few days after and found Francisco. What? That Fausto guy sounds like he's trying to steal Francisco's customers! We tried to negotiate on a price, but Francisco said there will be no more haggling. Apparently, that's what Toyota Corp. has decided, not the dealer. (Has anyone heard about this?) There will only be rebates in the future. Something about how some customers were happy with the price they paid but many were not. It's a shame. We would've bought 2 more cars from Miller, but now that Toyota has changed its rules, we will probably go to another car brand.

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Walked into Miller Toyota of Anaheim with not a lot of cards in my hand. I was at the end of an expiring lease and wasn't sure what I wanted to do. Luckily I was being assisted by Paul, he ended up being a lifesaver. He was very helpful and clear on what options and routes I could take. Paul really seemed like he exhausted all of his options when putting me in my new 'used' vehicle. He gave me a great price and we made a super fast transaction. Fast, easy and helpful--not your average salesman. I recommend him fully and would refer any of my personal acquaintances. Clean dealership and large selection.

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I have been coming to this dealership for over 15 years. I have had the great pleasure to work with Paul Schulte in the fleet department each time. He has great product knowledge and has been able to fit my needs each time. I had my first expereicne with Paul and the fleet department when I went to purchase a work truck. I have gone back to buy several used cars, an Avalon and a 4Runner. All of these expereinces were 5 star. I willl continue to go back to Miller Toyota and work with Paul Schulte for any future car purchases.

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Had a great experience purchasing a car from Miller Toyota. Paul was great and made the process easy and simple. I would definitely purchase from him and Miller Toyota again.

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Paul was extremely friendly and helpful. He walked me through the process of buying my first truck. He had a no pressure approach to selling me on the perfect choice. The pricing was better then the other dealerships i visited. I have recommended friends to go to Miller Toyota and see Paul. I would buy my next car here too.

Tom

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Paul was very helpful and a delight to work with. We will had a wonderful experience and would definitely see him the next time we are in the market for a car.

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When my husband and I visited Miller Toyota of Anaheim in late October of this year, we intended to do some shopping around; we have always taken the purchase of a car very seriously.

We had previously made an appointment with Mr. Matt Schulte, Fleet Manager, who was waiting for us when we arrived. After the usual pleasantries, Mr. Schulte took us to his office where he began, in a very helpful manner, to inquire about our particular interest, needs and expectations of the automobile we wished to buy.

This very nice gentleman impressed us very favorable with his knowledge of the product, his professionalism, his patience in answering our many questions, and also, he took time to enumerate and explain the many good, new features in the particular vehicle that we were interested in purchasing.

A couple of hours later, we left Miller Toyota of Anaheim having closed the deal!

I am now the proud owner of a 2012 Camry, happy to recommend the Dealership, and glad to have this opportunity to give credit to the person who very much deserves same, Mr. Matt Schulte.

Sincerely, Lilia G. Ceballos

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