My Review Of Miller Toyota of Culver City:
I was in the market for a new Prius. I called 10 dealers in the area and got price quotes from all. I decided that after talking with Homi about 6 times over the phone, and getting a price quote, to come down and buy from this dealership. Now, I had called 6 times, and was quoted a price of $300 below MSRP. Most dealres in the area were very close in price, and some were even offering $500 off MSRP (it was the end of the year). After driving 30 minutes to the dealer, test driving the car and sitting down to buy the car at the agreed upon price, which Homi confirmed with me at his desk, he went to go talk to his manager, William. William came in and said they couldn't do the price and wouldn't take anything off the MSRP. I told him the deal that Homi and I had agreed upon and the 6 phone calls, and that I was quoted the price right before driving down to the dealership, and William didn't care. Made no attempt to deal with me and said that he would not budge. When I complained that they bait and switched me and was extreemly unhappy, they offered me 2 free oil changes. Keep in mind I live nowhere near the dealer. Homi then said that he could take $50 off. All of which I refused and let them know about their unscrupulous business practices. Homi even had the nerve to call me when I left the lot and say that someone else was looking at the vehicle and that if I wanted it, I better hurry back. I told him that he already lied to me before and that there was no way I would believe him again. I then drove to Toyota of Hollywood and bought the same car, for a cheaper price than they had lied to me about. Hollywood Toyota took $500 off the MSRP immediately.
Miller Toyota will lie to you to get your business. They have no regard for trust or their customer. They will lie to you to get you into the dealer.
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