Mini of Peabody

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Mini of Peabody:
I live in Maine and MOP is the closest dealer and it is still 2-1/2 hours away. I called and spoke with Mark Foresta.They had a car in the color I wanted and a manual transmission. I really wanted to check out the color and test drive a manual. So I made an appointment for later that day and when I got there the car I was there to look at an test drive was not there. So at this point I have driven 2-1/2 hours to look at a car I was promised would be there. Their explanation - "the owner took it home, and it will not be back until tomorrow, You can come back then". Well I figured I was there so I should at least take a test drive. So i told mark that i wanted to test drive a manual transmission car. He went an retrieved keys and we went out to the parking lot. He opened the car and I got in to find it was an Automatic not the Manual I wanted to drive. Mark told me "You don't want the Manual they are really hard to drive, You want the automatic". I explained to him that I was NOT going to purchase an automatic and that was that. I then told him agian that I wanted to test drive a manual transmission car. He then told me "We do not have a Manual for test driving purposes we do not feel that customers have enough knowledge or experience to drive a manual so we only have automatics for test drives". I told Mark :i have driven nothing but standards since i got my license 30+ years ago, and I will not be purchasing a automatic so unless they can come up with a manual car for me to test drive I was leaving. I also found the other staff to be very pushy on the subject of automatics as well. I will never do business and will not recommend a dealer that refuses to listen to the customers needs and wants.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Mini of Peabody:
MINI of Peabody is the best. Their sales staff is great. Not pushy and honest. They really want you to enjoy owning a MINI. A test drive w/ Hrach is an experience to remember! They are also generous to the MINI owner community w/ events and support of MINI owner's clubs and fundraising events. Service dept. is second to none. Gary King and crew have gone WAY beyond what I would expect in helping me w/ service.
I have purchased two MINIs from MOP and both experiences were great. The only complaint is on my second purchase I traded in a very well maintained sports car and they stroked me hard on the trade in value. I have heard that's par for the course though.
Overall they are top notch.

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